Customer Service Sales

Dear Sir/Madam,

RE: Seeking an Employment Opportunity

While looking for a job in the field of accounting/finance/administration/management, I found your institution as one of the best for my career. This is the field of my specialization and I can assure you that I have all the qualifications required for the job. I believe that my education, skill-set, and experience make me a suitable candidate for this vacancy. Possessing more than 3 years of experience of working in financial positions, I have gained an extensive insight within this field. My key accounting and financial competencies include, but are not limited to, maintaining financial records, managing budgets, risk assessments and business strategy reviews. I am a highly organized and self-driven individual, passionate about developing my career in the field of Accounting/finance/administration. My commitment can be gauged from the fact that I am an accredited holder of a Bachelor’s degree in Commerce from India and Post Graduate diploma in Finance and Banking from Ontario.

During the course of my career, I have gained a specialist’s understanding of financial instruments and accounting software and have also been effective in explaining complex information in a comprehensible manner. I am an accomplished communicator, with excellent organizational, decision making, and time management skills. Proactive, innovative and highly influential, I am seeking a challenging but rewarding position, which is why I was naturally drawn to this exciting opportunity. You can find my resume attached for review. My working experience will convince you that I would be a wonderful addition to your organization.

I would appreciate a chance to meet you in person to discuss in further detail about my own self and my future goals. Please do not hesitate to contact me by email ***********@*****.*** or phone 587-***-****. I am looking forward for your reply.

Sincerely,

Shinu Jacob

OBJECTIVE

Obtain a job as an Administration assistant, where I can utilize my knowledge and experience in innovative and best possible ways.

SUMMARY OF QUALIFICATIONS

Over 4 years of experience in administration & 6 years of experience in customer service.

Proficient in performing daily departmental maintenance tasks.

Developing & implementing new administrative systems.

Can undertake document preparation and filing duties as appropriate.

Maintaining effective working relationships with colleagues and clients.

Adaptable to the changing primacies according to conditions and environment.

Strictly following office and company policies and procedures.

Ability to accurately maintain relevant recording and information systems.

Possess excellent office management, administrative, organizational, interpersonal and coordination skills

Proficient with Microsoft Office, including Word, Excel, Outlook and PowerPoint, Excel spreadsheets, pivot tables and Access Internet Explorer.

Excellent ability to gather and analyze statistical data and generate reports.

Profound database management, record management and data entry skills.

PROFESSIONAL EXPERIENCE

Main areas of expertise including, accounting, administrating, computers, management, teamwork, sales, supervision, and training.

Handled the tasks of preparing and managing budget of the organization. established office procedures, tasks and routines

Assisted finance department in all aspects of payment collection and ensured all billing and costs were accurate with no discrepancies.

Delivered exemplary customer service and problem-solving skills while satisfying all clients’ complaints and concerns

Assisted in planning, developing and establishing the business objectives, policies and procedures of the organization.

Handled the responsibilities of updating daily and weekly status report to management.

Plan and organize the Department’s financial support operation, including the planning, budgeting, accounting functions, journal entries, travel expenses, purchase orders, procurement cards, petty cash

Responsible for interpreting the policies of the organization to the employees.

Working knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures

Responsible for ordering, tracking, receiving, inventorying office and handled multiple administrative and management task, Also in maintaining manual and computerized information filing systems

Well experienced in Scheduling and confirming appointments, ordering and maintaining office inventory and supplies, Answering Emails and telephones regarding enquiries, data, statistics etc.

Experience in writing and editing a variety of documents such as reports, minutes, agendas, presentations, etc. Also Handled all cash processing duties performed by the department

Effective Team Leader with excellent communication, coordination and interpersonal Skills.

Experience coordinating and scheduling meetings, preparation of meeting materials.

Resolved problems on a variety of diverse and complex administrative issue, also distributed and co-ordinate the flow of information in organisation in regular basis

PERSONAL SKILLS

Professionalism, dedication, bondable efficiency, flexibility confidentiality, Suitability, organisation, leadership and problem solving skills, Also greeting people and direct them to proper contacts or service

Ability to work in all Conditions and has strong physical and mental capacity

Skills in customer service, organising, reflective listening, and empathy.

Personal Adaptability & Suitability, organized and well-structured at work, Good with repetitive tasks, Client Focussed, committed to deadlines and schedules, and easily work under pressure.

Knowledge of accounting procedures and exposure to Accounts Payable.

Strong attention to detail with decision-making skills to respond to high-pressure situations.

Strong ability to communicate (both orally and written) in English, Hindi, & Malayalam.

Self-motivated, result and goal-oriented nature, eagerness to learn new skills and believe in high professional Ethic.

Standard mathematical skills such as calculations, formulas, and equations to perform a variety of calculations.

Highly organized, capable of multitasking and quickly learn organizational structure and business strategies. Also professional experience in managing sensitive and highly confidential information

Ability to prioritize when scheduling appointments, and experience coordinating calendars and resolving scheduling conflicts. Flexible within the working hours.

Major Strengths: enthusiastic, disciplined, compassionate, positive attitude, confident, customer service, sincere, hardworking with a high level of Integrity, attention to details, self-starter, and ability to deal with people diplomatically.

WORK HISTORY

Designation

Institution

Place

Areas of work

Duration

Supervisor

LS-Travels

Retail

Edmonton, AB

Supervision,payroll,inventory

2014-2018

Sales associate

LS-Travels Retail

Edmonton, AB

Sales associate

2013-2014

Supervisor

Dollar Tree

Calgary, AB

Supervision,cash,inventory banking duties

2012-2013

Assistant Manager

KLM Chits India Ltd

India

Finance and administration

2007-2011

EDUCATIONAL QUALIFICATION

Qualification

Institution

Place

Date

P.G in Business Management finance and Banking

Lambton college

Ontario, Canada

2011-2012

Bachelor’s in commerce

Mahatma Gandhi University

Kerala, India

2004-2007

PROFESSIONAL SKILLS AND EXPERINCE IN RETAIL/ SALES/ CUSTOMERSERVICE

Committed to comply and assist in implementation of all pertinent policies and practices

Skilled in decision making for resolution of critical matters

Good interpersonal skills and demonstrated ability to work with others effectively in teams

Possess good verbal and written communication skills and have the ability to work under pressure

Having in-depth knowledge and skills of Sage ACCPAC, ADP, POS Systems, Inventory Systems,MS. Office, Excel, ERP (Oracle) & SAP

Vast knowledge of products, both electronic and non electronic

Product and sales training, inventory, merchandizing, role plays, team management, updating information about products, Manage stock, billing, customer service, cash register, event planning, managing and supervising,

Good counselling, confidentiality, communication, organisation and leadership skills.

Devotion to duty and working harmoniously in groups an also Organized and well-structured at work, committed to deadlines and schedules, and easily work under pressure.

Achieved maximum sales profitability and account penetration within an assigned territory by effectively

Demonstrated products and services to potential customers and assists them in selecting those best suited to their needs

Managed objection/rejection professionally and always providing a positive consumer experience, without exception

Stocked and rotated product, also old or expired produce is removed and discarded

Dealing and resolving customer queries in an efficient manner and also prepared job estimates, customer’s bill and purchase order.

Used computer word processing, spreadsheet, and database software to prepare reports, memos, and documents

Purchased, received and stored the office supplies ensuring that basic supplies are always available

Updated and ensure the accuracy of the employee database

Drafted minutes of meetings and prepared meeting agendas and supporting material for distribution

Supervised and managed up to 8-12 staffs and help them resole issues professionally

Experience in hiring process, staff training and orientation, inventory(shipping and receiving), banking, cash management, loss prevention, maintaining quality of staff and workplace, staff scheduling, pay roll, store opening and closing

Ability to work and communicate coach, train and lead a team in a multi-cultural environment

Strong analytical and problems solving skills, able to prioritize multiple responsibilities

REFERENCE:

Contact this candidate