Sales Customer Service

G. MURALI MOHAN

Contact: +974-********/********/ ~ E-Mail: ac9938@r.postjobfree.com

JOB OBJECTIVE

Seeking managerial level assignments in ERP/HCM/ CRM Techno Functional Consultant with an organization of high repute software industry

PROFILE SUMMARY

A competent professional with nearly 10 years of experience in CRM/ERP/HCM Functional Analyst Identifying business requirements and mapping them Focus CRM /ERP/HCM

Knowledge of one or several functional domains in the aeronautic context (Manufacturing, Engineering, Trading, Production, Supply Chain Logistics, Finance, Customer Service, Real Estates and Garage Management )

Expertise in managing the full life cycle implementation of ERP/CRM/HCM Modules involving, Master Data Creation & Validation and in providing post implementation support

Hands-on experience in CRM/ ERP/HCM pre & post implementation functions like documentation, scoping, costing, gap analysis, testing and support

Well versed with CRM,ERP, HCM, Software, Software

Conversant with advanced SAP practices and business process analysis

An effective communicator with good planning, analytical and leadership skills CORE COMPETENCIES

● Performing configuration of various documents, reports and accounts

● Guiding set up and customisation of release procedures for classification of various internal & external documents, etc.

● Managing entire CRM/ ERP/HCM project operations with a view to achieve business objectives and ensure optimum utilization of available resources

● Monitoring preparation of salary & bank statements and consolidated reports in compliance with time & norms

● Ensuring client/customer satisfaction & coordinating with the client with an objective to maintain fruitful relationship and reach business goals

● Implementing CRM software Modules are Property Management, Facility Management, Sales &Marketing, Garage Management Custom Built Assembly Module, and ERP/HCM software Modules are Financial Accounts, Procurement, S.D (Sales and distribution), Material Management, Production, Excise, HR&Payroll, Fixed assets & Maintenance, QC, POS, etc.

● Preparing detailed process flow for functional requirements

● Designing and executing test plans

● Conducting GAP Analysis to ensure that business requirements and functional specifications are tested & fulfilled ORGANISATIONAL EXPERIENCE

Since Apr’08 Focus SoftnetPrivate Limited, Hyderabad- INDIA Santon- JOHANNESBURG

Nairobi KENYA

Doha QATAR as Senior ERP Techno Functional Consultant Role:

Responsible for understanding workflow of customer business

Looking after software installation like SQL, Infotrack Online, FocusRT, Focusi, Focus8,HCM and CRM

Preparing & designing reports and printing layouts

Giving demos to the client such as Hatcom, Bin Al sheikh Trading Company, Al Umma Trading & Contracting, Tristar Qatar, Qatar Reinforcement Company W.LL.-Doha, Qatar, Intertectra Doha, Qatar, Sector Trading and constricting Doha, Qatar, Maltauro Doha, Qatar, Al Rayyan Doha, Qatar, Symed Labs limited, Satya surya aluminum Industries, Higro Chem industries, Global supply center Pvt. Ltd., DKN Trading-Johannesburg, Da Run Fa Chemical Fibre (Pty) Ltd-Johannesburg, MM Kusha-Johannesburg etc.

Analysing & satisfying customer’s needs accordingly after requirement gathering

Provide functional consulting services by acting as subject matter expert and leading clients through the entire systems development lifecycle

Identifying functionality gaps and developing solutions to them. Mar’07-Apr’08 Premier Engineering Corporation, Secunderabad as EDP In-charge Cum Accountant Role:

● Accountable for:

o Networking Planning and Implementation, troubleshooting the system and network problems o Training to the user about new systems like focus6RT and SAP orders. o Responsible for providing end user support directly and remotely for all the sister companies like GLOSTER CABLES, MODIFORD.

o Placing web order to ABB, Crompton and L&T in SAP o Updating transactions in Focus6rt Software

o Prepared salary & bank reconciliation statements and ageing analysis report on monthly basis using focus6rt o Generated & maintained excise invoices in excel sheet. Apr’06-Mar’07Crux Management Services, (HR Consultancy) Hyderabad as Senior Accountant Role:

● Prepared bank reconciliation statements and updated transactions in Tally 7.2 Software

● Accountable for preparation of salary & vendor cheques

● Liaised with clients regarding payment & receipts and other issues Apr’04-Apr’06 Shadye_lynn Remedies/Trident pharma, (Pharma Manufacturing) Hyderabad as Accountant Role:

● Generated:

o Sales & purchase invoice and filed VAT returns & excise duty o Cheques for vendor & creditors and updated transactions in Tally 6.3 Software

● Communicated or reported status of finished stock & raw material

● Providing Excise report.

TRAININGS

● Successfully completed trainings on Financial Accounts, Inventory, Production, Payroll, Fixed Assets & Maintenance, TDS and other external modules in 2008

IT SKILLS

● Well versed with:

o SQL and Microsoft SQL

o Focus RT and Focus I,Focus8 ERP, CRM HCM.

o MS Office and Internet Applications

EDUCATION

● B.Com. from Sardarpatel Degree College, Secunderabad, Osmania university in 2002

● M.Com. from Osmania University.

Other Credential:

Successfully completed Oracle DBA Course from Naresh Technologies

Successfully completed SAP FICO Training from Pragna Technologies VOLUNTARY ASSIGNMENTS

● Actively involved in social activities at a community temple

● Served as an active part of NCC

● Represented Hyderabad twice in volleyball

● Represented Osmania university Inter zonal volleyball tournaments. PERSONAL DETAILS

Date of Birth: 25th December, 1979

Address: H. No. 3 - 49/1, Chandrapuri Colony, Balaji Nagar, J.J. Nagar Post, Secunderabad - 500087 Languages Known: English, Hindi, Telugu and Tamil

Location Preference: Hyderabad / Bangalore / Gulf/Other

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