Technology Concierge, PMO Lead, PMP, SharePoint, O365 Trainer

Cover Letter

Michael Brick Sturner, PMP

**** ****** ***** ****

Davenport, Florida 33896

*******.*****.*******.***@*****.***

https://www.linkedin.com/in/michael-brick-sturner-pmp-131a321/

A quick explanation for a recent employment gap: I relocated from PA->FL in October 2018 spending the next four months getting myself and my father (who moved from NJ->FL) situated in our new residences. I then enjoyed the next few months learning and enjoying the area, getting integrated into my community, and making new friends. It was all by design, after all, at heart, I am a Project Manager! My recent job search began in April, which brings us to now.

A Project Management Institute member with Project Management Professional certification. I also hold a Master Certificate for Applied Project Management from Villanova, for whom I taught the Mastering Project Management course, after being invited to join their professional staff as an instructor while a student in the same course. This offer was based on my knowledge of project management material, my skills as a leader, and my ability to effectively synthesize and clarify information for program participants (ever read the PMBOK?). I also am proud to hold Six Sigma Green Belt and Program Manager Certifications.

Teams I have led benefited from my mentoring and instilling into them (especially into junior project managers) that the methodology isn’t as important as delivering products that get it right in production the first time,

Successful roles include me as the PMO Lead, Program/Project Manager, Office 365 and SharePoint trainer/administrator, and Technology Concierge, driven to take care of you in the best way I can. What is your request? The team and I will use that information to figure out what you truly need and make it happen in order to satisfy tactical and strategic goals. That’s on top of the usual and customary expectations of the PMO and this approach rapidly earns me a reputation as the one you’ll come to when it’s mission critical.

Regarding the specifics in the post, I have:

* Successfully performed the requisite activities one would expect from a project/program manager and PMO Lead

* Exercised tight change and release management controls

* Excellent stakeholder management skills

* Been the SharePoint front-end Admin; also Yammer, and segments of Windows, AD, etc

* The ability to synthesize and clarify complex material (as stated above - a standout skill in my career).

I’ve also been the Portfolio Manager, as well as the Release Manager. My successes include establishing new PMOs, championing governance with the SDLC, building custom Excel and SharePoint tools (financial and status reporting sites). I’ve also been the front-end SharePoint Administrator (also managing the back-end resources), SME, and trainer, and was an Office 365 and Yammer Administrator. And much of it was as a remote worker.

The primary focus of my last assignments saw me migrating teams to Office365, standing-up SharePoint sites with custom solutions, training users, providing support. The assignment before that saw me training and supporting the client’s national work- and salesforce in Office 365 on Windows-, Mac-, and IOS-based platforms, followed by advanced training (especially for OneDrive and OneNote) and creating troubleshooting guides for the same. I also provided SharePoint training, customization, and support. They were so impressed with my performance and positive feedback that my 6-week contract ended after its 9th month, as they kept providing more for me to do.

My being the champion of the voice of the customer throughout the process has guaranteed confidence and inclusion from the stakeholders as we refined and honed the requirements; it’s an environment that delivers world-class solutions. I’ve a track-record in building or mending bridges, and even replacing bridges that had been eradicated by someone else’s firestorm, I’m also adept at clearing mines from the roads leading up to a bridge (I also love metaphors).

The scale of programs/projects cover the gamut, including time (1-12+ months), resources (1-100+), software and components (apps, switches to plantations), and cost (millions), with the largest ones being executed for datacenters. The team/SMEs and I identify, own, and mitigate all risks. And my teams have been local or spread all over the globe.

My career reflects that I contribute to an atmosphere of excellence, professionalism, team building, and an effective use of IT tools leading to productive solutions in the many successful positions and assignments. My resume summarizes my extensive experience and my ability to facilitate strategic initiatives and I welcome the opportunity to discuss how it has benefited organizational processes and needs.

Thank you for your consideration,

Michael Brick Sturner, PMP

Certified Program and Project Manager

Resume

Michael Brick Sturner, PMP

8946 Azalea Sands Lane

Davenport, Florida 33896

*******.*****.*******.***@*****.***

https://www.linkedin.com/in/michael-brick-sturner-pmp-131a321/

Career Synopsis –PMO Lead and Technology Concierge

* Certified Project Management Professional (PMP) successful in diverse industries while working onsite or remotely

* PMO project portfolio, SDLC, Release Management, PMBOK, Agile with Scrum (Scrum Master), WBS, Clarity

* Mastering Project Management Instructor with Villanova

* Master Certificate for Applied Project Management, Villanova University, Six Sigma Green Belt

* SharePoint Administrator (front-end), conduct eDiscovery efforts, Admin for Office 365, Yammer, ServiceNow

* Manage/train on- and off-shore resources, oversee vendors, operations, infrastructure/servers, database, etc

* Experienced software designer, developer/coder, tester, documenter, trainer.

Professional Experience

Program Manager, Technology Concierge, SharePoint Admin, Trainer (remote), ABHMS, PA, Sep 2017 to Oct 2018

** Client specifically requested me to provide additional services after initial SOW completion

* Provide custom/boutique solutions and training; act as first line of support

* Establish and administer client’s tenant and sites; project manage activities

* Migrate users to Office365; provide local and remote training, BYOD users.

Program Manager, Technology Concierge (remote), Radius Health, Wayne, PA, July 2016 to September 2017

** Contract was extended several times from 6 weeks to its final 9 months as client found more-and-more for me to do

** Trained Enterprise (core staff, newly hired salesforce of 300); Office 365 on Windows-, Mac-, and IOS-based platforms

* Technology SME (software and hardware) Concierge role; primary point-of-contact for issues, especially C-Level VIPs

* WebEx account reduction; migrate users to and train them on Skype

* Managing Enterprise’s upgrade to OneDrive next generation synchronization client

* Sunset network drive usage; migrate users to and train them on OneDrive

* Oversee migration for hundreds of associates to Office 365; laptops, smartphones, tablets

* Subject Matter Expert (SME) for SharePoint; site creation, custom permissions, custom solutions; OneDrive, OneNote

* Training, troubleshooting, support; champion real-world best practices and governance.

Senior PMO Manager, Teva Pharmaceuticals, North Wales, PA, July 2015 to June 2016

** Engineered SharePoint-based automated Excel dashboards that reduced dashboard updating from 90 to 10 minutes

** Built tools driving governance, enhancing Enterprise (local and global) with project execution and portfolio awareness

** Contract was extended 3 times; received 4 offers to go full-time

* Prepare presentations and reports for teams and upper management

* Managed largest project portfolio: north and Latin America, Europe, Russia, middle east)

* Mentor project managers and business analysts as to best practices and compliance with company standards

* Subject Matter Expert (SME) for SharePoint, PMBOK, Agile.

PMO Lead/SharePoint Administrator, ditech Mortgage, Fort Washington, PA, August 2013 to January 2015

** Implemented company’s PMO in conjunction with corporate separation activity

** Wrote PMO governance, created tools, trained and mentored Project Management staff

** PMO Governance process was so well received that all non-IT projects adhered to and reported through it

** Created custom, automated, project tracking system {Excel}; focus primarily on finances, status, reporting

** Reduced monthly financial reporting cycle from monthly to weekly

* SharePoint Administrator; Office 365/Yammer Administrator, Online; support, manage tenant, sites, eDiscovery, etc

* Migration from On-Premises 2003 to on-line Office 365 – troubleshooting, refinement, improvements, sun-setting

* Built/migrated SharePoint sites, authored governance, training catalog; troubleshooting, providing support for all tiers

* Member of primary team responsible for configuration, testing, and implementation of ServiceNow (selected modules)

* ServiceNow backup administrator, remedy user issues; redesigned workflow for SharePoint catalog (work order)

* Remedied plan to rollout company’s nationwide Telephony system during data center stand-up and separation.

Senior Manager Release Management (70% remote), Comcast, West Chester, PA, July 2008 to March 2012

** Performed “Air Traffic Control” for over 400 applications, 45 development groups, and multiple national data centers

** PM over build-out of SOA platform across geographically divergent data centers; providing fail-over and recovery

** Platform provided customers revolutionary self-service tools; provided call centers centralized and enhanced tools

** Went from 3,000 to over 50 million hits a day in the first month

** Created Excel feature and function tracking system (roadmap); its accuracy resulted in me being recruited by upper management to resolve platform-disabling resource constraints (a task that should have gone to senior technicians)

** Created Excel scorecard system that objectively tracked each development team’s performance during sprints.

* Drove accountability and compliance in order to deliver success through superior planning and execution

* Authored process and governance, established and participated in Change Control Boards (CCB)

* Established/administered SharePoint sites, created/updated Wikis (over 13,500 users)

* Championed SDLC, best practices, upheld standards delivering high-quality products, continual process improvement

* Participated on/led support/outage bridges, driving solutions and process improvement

* Extensive use of SharePoint for a variety of needs, repository, dashboard, tracking, requests, workflow, etc

* Provided PM expertise and mentor Project Managers conducting waterfall and pseudo-Agile approaches

* Instilled effective Risk Management practices, enforce adherence to established Gating Criteria

* Improved Emergency Response and Medical First Responder Teams, authored processes and procedures.

Senior Project Manager/Scrum Master, Comcast Cable, West Chester, PA, April 2007 to July 2008

** Successfully implemented SDLC for enterprise applications using pseudo-Agile methodology

** Led team responsible for design, development, and implementation of cross-platform applications and services

* Managed full life-cycle development of n-tiered enterprise applications in a service-oriented architecture (SOA)

* Established/administered SharePoint sites, created/updated Wikis (over 8,000 users)

* Worked with other team leaders and architects to develop detailed designs using Object-Oriented Methodology

* Supported Business Partners, Requirements, System Testing, and Production Support teams.

Instructor, Villanova University. March 2003 to March 2006

** Taught Mastering Project Management course; recruited by Villanova to take over class while a student in the course

* Expand on the teachings of the PMBOK Guide, people-skills, Earned Value (EV), and effective communication

* Provide the students with the knowledge and skills necessary to pass this very difficult certification exam

* National pass rate was 64%; ours was 96%.

Project Manager/ScrumMaster, Siemens Medical Solutions, Malvern, PA. May 2005 to November 2005

** Received Agile with Scrum training delivered directly from Schwaber and Beedle (methodology mavens)

* Serve as ScrumMaster, conduct sprints, daily scrum; prepare and maintain backlog and burndown.

Senior Project Manager, Dun & Bradstreet, Bethlehem, PA. May 2003 to July 2004, and February 2006 to July 2006

** Brought on-board to ‘raise the project management bar’, specifically software development life-cycle (SDLC), WBS and PMO implementation, EV reporting and management, and integration with offshore development vendors

* Document Program Office (PMO) framework to track projects and production/support initiatives

* Brought back to get stuck projects back on track, implement, train, and manage on/off-shore teams

* Mission-critical project produced core components for high-visibility program at the heart of their business model.

Senior Project Manager, AT&T, Somerset, New Jersey. November 2000 to November 2001

** Recognized for greatly exceeding expectations and quality of rescued and mission-critical program (no gold-plating)

** At the time, it was the largest customer portal in the world

* Full software development life-cycle (SDLC) for AT&T’s central Interactive Voice Response system (IVR/VRU)

* Integration of the IVR with natural language Artificial Intelligence (AI) voice recognition interface (from Bell Labs)

* Developed detailed MS Project templates to reduce turnaround, increase project estimate/requirement precision

* Simulated non-existent functionality, getting MS Project to perform as a program/portfolio tracker.

Additional Experience (detail available upon request)

Senior Project Manager, ARRIS/Motorola, PA, February 2013 to July 2013

Senior Project Manager, PJM Interconnection, Norristown, PA. July 2006 to December 2006

Transitional Project Manager, IMS Health, Plymouth Meeting, PA. November 2005 to February 2006

Program/Senior Project Manager, Evergreen Investments, Malvern, PA, July 2004 to February 2005

Advanced Development Project Manager, ICTGroup Inc, Langhorne, PA. July 1999 to July 2000

Senior Developer, Telerx (Merck subsidiary), Horsham, PA. June 1998 to July 1999

Project Manager, Princeton Micro Consulting, Inc., Lawrenceville, New Jersey. December 1996 to June 1998

Project Manager, NJ State Dept. of Health – Division of Narcotics and Drug Abuse, Trenton. Jan 1995 to Dec 1996

Project Manager/Senior Developer, Princeton Micro Consulting, Inc., February 1992 to January 1995

Project Leader, JP Morgan, New York, New York. October 1991 to February 1992

Support Manager, Shearson Lehman Brothers, New York, New York. January 1991 to August 1991

Project Manager/Senior Developer, Princeton Micro Consulting, Inc., April 1988 to January 1991

Senior Programmer/Analyst, Sage Data, Inc., Princeton, New Jersey. May 1987 to April 1988

Project Leader, Merrill Lynch, Somerset, New Jersey. April 1985 to May 1987.

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