Assistant Customer Service
Resume:
Ashley Elizabeth Caine
*** ************ ****, ****** *****- Apartment 19, Vernon, Connecticut, 06066 860-***-**** ******.*.*****@*****.*** EDUCATION
University of Connecticut, Storrs, CT
Graduate Certification in Postsecondary Disability Services Studies, August 2019 University of Connecticut, Storrs, CT
Bachelor of Arts, Human Development and Family Studies, May 2017 Minor: Psychological Sciences
SKILLS
Computer: PeopleSoft (Student Administration System), ImageNow (Perceptive Content), OSCARS Database, Black Board; Microsoft Outlook, Word, PowerPoint, Excel
DISABILITY SERVICE EXPERIENCE
Manchester Community College, Manchester, CT
Testing and Disability Services- Office Intern, June 2019- August 2019
§ Reviewed medical documentation on the behalf of the 3 Disability Service Specialists to determine students overall academic strengths, weakness, appropriate accommodations, and suggested study strategies before the initial intake meeting is scheduled.
§ Observed each Disability Service Specialist during intake meetings to learn how to properly conduct in-person student meetings, in order to get a better understanding of the student’s barriers and to determine appropriate accommodations for their academic career.
§ Participated and observed case review meetings with all of the Disability Service Specialist and Testing Coordinator to understand the office procedures to determine appropriate accommodations and provide better testing accommodations to students with disabilities.
§ Collected assistive software program information on 10 testing computer for inventory by utilizing Microsoft Excel on the behalf of the Coordinator of Disability Services, in order to document and determine what computers need software updates.
§ Managed all incoming calls, voicemails, emails, and walk-ins regarding assessment test inquires, advising appointments, and disability services to ensure exemplary customer service and to educate students, parents, faculty, and staff on the office policies and procedures. University of Connecticut, Storrs, CT
Center for Students with Disabilities-Waterbury Regional Campus Coordinator, October 2018-May 2019
§ Independently managed the Disability Services office at the UConn Waterbury campus to provide consistent service and information to students about how to start the registration process to obtain academic accommodations for the semester.
§ Counseled a caseload of 45 students with disabilities to determine appropriate academic accommodations at the UConn Waterbury campus to ensure that each student has equal access and opportunities throughout their academic environment.
§ Engaged in a three step intake process: student interview, history, and documentation review to gain a comprehensive knowledge about student’s health condition and potential academic barriers, in order to develop an individualized plan and successfully funnel the student through the centers registration process and obtain accommodations for the academic year.
§ Submitted Student Care Team Referrals on the behalf of students who disclose that they are in distress or may be a threat to others. Informing the appropriate University officials about the at-risk student, so that the individual can be contacted about on and off campus health resources and support that may be available or can help relieve the situation at hand.
§ Served as a liaison for students with disabilities by providing consultation to faculty, staff, and administration regarding accommodations, compliance, and legal responsibilities within each academic and classroom environment.
§ Monitored the academic progress of at-risk students by utilizing PeopleSoft and evaluate the effectiveness of the accommodations that are provided through phone, walk-in, and in-person meeting with students and faculty. Center for Students with Disabilities- Front Desk Manager, October 2018-May 2019
§ Supervised 12 undergraduate student employees on front desk operations to ensure quality customer service.
§ Answered incoming calls, voicemails, and emails from students, parents, faculty, and staff to ensure that the caller’s questions and concerns regarding their academic accommodation requests are addressed appropriately in a timely manner.
§ Advised students and parents on how to register with the Center for Students with Disabilities (CSD) to start the interactive process to determine appropriate academic accommodations by verbally walking the student through the CSD website.
§ Attended the Disability:IN Connecticut Annual Meeting on the behalf of the Director to represent the CSD as a whole. Center for Students with Disabilities- Lab Assistant Coordinator, October 2018-May 2019
§ Advertised lab assistant positions on the UConn Student Employment website on the behalf of students with disabilities.
§ Interviewed and hired qualified candidates for lab assistant position, to ensure that students with disabilities have an assistant in their lab class to provide equal access and opportunity to all lab materials and information needed to be successful in class.
§ Reviewed all CT-W4, W4, I-9 forms, and ID’s for eligible lab assistant candidates, in order to provide the UConn Payroll department the appropriate documentation to complete the hiring process and make sure the student is paid on time.
§ Managed resolutions for any questions or concerns regarding the lab assistant’s performance in class throughout the semester. Center for Students with Disabilities- Assistant Accommodations Coordinator, August 2017-October 2018
§ Coordinated and scheduled student exam accommodations requests by utilizing OSCARS Database.
§ Corresponded with faculty regarding testing particulars such as delivery, formatting, materials, and specific exam administration instructions for each test that is scheduled at the center via Microsoft Outlook correspondence and phone calls.
§ Managed routine error resolution and maintenance for student’s exam schedules and accommodations for the center.
§ Compiled testing data through the OSCARS Database for the Program Director to improve overall exam policies. Ashley Elizabeth Caine
631 Talcottville Road, Mystic House- Apartment 19, Vernon, Connecticut, 06066 860-***-**** ******.*.*****@*****.*** REFERENCES
Joseph Navarra
Counselor/Coordinator of Disability Services
Manchester Community College
Testing and Disability Services
60 Bidwell Street
Manchester, Connecticut 06040
********@************.***
Gail Stanton
English Professor/Learning Disabilities Specialist Manchester Community College
Testing and Disability Services
60 Bidwell Street Manchester, Connecticut 06040
********@************.***
Jaclyn Moriarty
Accommodations Coordinator
University of Connecticut
Center for Students with Disabilities
Wilbur Cross Building
233 Glenbrook Road
Storrs, Connecticut 06269-4174
******.********@*****.***
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