William (Bill) Knight, Ph.D., MAIO, BS.

Change Management, Process Consultant, Lean Six Sigma Black Belt

Sacramento, CA. ac98zk@r.postjobfree.com 510-***-****

Innovative leader with over 20 years of experience driving process improvement and safety initiatives in aerospace, academia and the automotive industry. A certified Prosci change management professional and Lean Six Sigma black belt transitioning individuals, teams and executives through change with efficiency, safety and quality.

Areas of Expertise

Leadership & Development: Successful leading project teams to exceed expectations, meeting key milestones and driving safe operations. Skilled in developing curriculum and training programs to address executive coaching, change management, leadership development, operational and productivity excellence.

Quality & Change Management: A certified Change Management professional and Lean Six Sigma Black Belt Master, assuring product and process quality exceed expectations. Experienced in Identifying gaps and areas of opportunity, developing curriculum, training, and leading project teams through process/product improvement initiatives with peak efficiency and optimal customer satisfaction.

Effective Communication: Leading project meetings to ensure milestones are met. A certified conflict resolution practitioner skilled at resolving issues and concerns that arise throughout the organization. Accomplished in keeping teams on task and completing projects on time and within budget. Work closely with key stakeholders, sponsors, and project managers to maintain total quality with optimal satisfaction.

Additional Strengths: MS Office (Word, Excel, PowerPoint), MS Works, SPSS, NVivo, Myers-Briggs, Denison, Firo-B, Big-5. Rapidly learn, comprehend, and apply new software and concepts.

Professional Experience

Tesla – Sparks, NV. Quality & Production Improvement, Change Management, 3/2018 to Present

Working Tesla Model 3 module semi-automated battery line with 50 team members.

Completed time and motion studies and made recommendations for workstation efficiency.

Built prototype workstations to increase productivity that was adopted throughout the department.

Instrumental in increasing production from 200 to 2800 modules a day over a three-month period, meeting Elon Musk’s mandate of 5000 model 3 vehicles per week by June 30th, 2018.

Developed process improvement proposals, value stream/process mapping, corresponding directly with Elon Musk.

Implementation of large, cross-functional organizational change management initiatives including collaboration with senior management, sponsors and project managers to identify and implement programs, training and roadmaps that support goals and objectives.

Communicate with all levels of the organization to ensure support, awareness and engagement with change initiatives. Create and manage tracking systems to measure utilization and adoption.

Recognized as “high potential” employee.

Stanford University – Palo Alto, CA. Change Management, Process & Safety Consultant, 8/2014 to 6/2016

Consultant for project to assess and reduce the number of workers compensation claims for the residential and dining departments with over 5,000 employees for Stanford University.

Worked with a team of middle and upper level managers to evaluate past performance and assess current environment to make recommendations for safety improvements.

Conducted focus groups, review past research, value stream mapping and complied survey data to drive recommendations for safety improvement.

Implemented computer-based training, new personal protective equipment, bonus programs, awareness campaign and weekly safety meetings using key change management principles.

Reduced workers compensation claims by 30% and improved overall safety using Change Management and Lean Six Sigma based tools to deliver a safe working environment, process improvements and safety culture.

Conducted readiness assessments, evaluate results, and present findings to sponsor utilizing detailed process mapping, and resistance management plans.

HULT University – San Francisco, CA. Process Consultant, Change Management, 01/2011 to 05/2013

Teaching Assistant to Adjunct Professor of Group and Team development. Led coursework on process communications for multiple groups of Change Management MBA students. Oversaw team-building exercises, driving project teamwork and consistent communications.

Ensured student success through leadership and communication, including group dynamics, change management and leadership development.

Responsible for project grading and student evaluation conforming to course guidelines.

University of California – Berkeley, CA. Executive/Sr. Management Coach, 08/2011 to 05/2012

Executive coach for mid-level manager at Lawrence Hall of Science providing Executive Training and Coaching, Change Management, and Process Improvements.

Drove executive leadership knowledge and success in key areas, including action planning, goal setting, change management, and impactful communications.

Coached on business development initiatives; including assessment, effective data analysis, feedback and follow-up.

Bills Exotics LLC – Alameda, CA. CEO/General Manager, 08/2005 to 05/2008

Founder and technician building exotic Lamborghini replica sports cars on a custom chassis.

Put together a Project Management and business plan with funding to build a fleet of Lamborghinis

Managed contract vendors for aspects of custom build components.

Maintained detailed Time and Cost Management practices.

Managed to Regulatory Compliance, and Safety best practices.

Completed two and a half replica Lamborghini Diablo sports cars to customer specifications.

Won first place in Rod and Custom show at the Cow Palace for best custom car in class.

Two of only five Lamborghinis built on a custom chassis in the world.

Chevron Corporation

1999 –2006 - Chevron Corporation, San Ramon, CA. Commercial Pilot & Flight Engineer, Gulfstream IV rated.

oAs part of a fleet of 4 Gulfstream aircraft and 15 pilots flying CEO’s, corporate executives and sitting heads of state to over 120 countries during seven years of service flying. Responsible for all pre-flight readiness and flights on the ground and in the air.

Cultural attaché to foreign countries when traveling ensuring the welfare, comfort and safety of passengers and crew.

Wide range of critical responsibility for the aircraft, conditions and passengers.

Recognized as “High Potential” employee.

1992 –1999 - Chevron USA, Houston, TX. Director of Aircraft Maintenance.

oMaintenance manager for domestic operations for Chevron including three fulltime and various contracting maintenance personnel. Responsibilities included oversight of aircraft airworthiness and of major and minor inspection and repair, and compliance with all FAA, DOT and OSHA safety regulations for two jets and all Houston facilities and operations.

Implemented Total Quality Management (TQM) processes within the department improving organizational effectiveness.

Responsible for planning, budgeting, and parts procurement to maintain the aircraft and all facilities.

Updated and provided training for programs for oversight of FAA, DOT and OSHA safety regulations for the entire department.

1990 –1992 - Chevron USA, Denver, Co. Certified aircraft inspector and technician.

oTechnician responsible for final sign off of aircraft after major repairs and alterations for Chevron’s Denver facility, including three fulltime and various contracting maintenance personnel. Including routine and special inspection, major and minor repair, compliance with DOT, OSHA and FAA regulations.

Responsible for aircraft inventory procurement and tracking.

Attended Beechcraft and Citation Flight Safety School achieving maintenance excellence for Citation in King Air and mid-sized corporate jets.

Certification achieved for Aircraft Inspector and Technician.

1982 – 1990 - Chevron USA, New Orleans, LA. Certified aircraft mechanic, both airframe and power-plant.

oTechnician responsible for Helicopter engine and transmission heavy overhaul. Responsibilities included Helicopter major inspection and repair, tracking and trimming, and flight testing.

Implemented Total Quality Management (TQM) processes within the department improving organizational effectiveness.

As part of the TQM implementation, facilitated quality circles where we completed time and motion studies on maintenance processes and implemented a proposal to streamline inspection process through the development of workstations that reduced the cycle time for scheduled inspections from 5 days to 3 days improving overall organizational effectiveness.

Education & Certifications

California School of Professional Psychology, San Francisco, CA. Ph.D. Organizational Development. 2017

Alliant International University, San Francisco, CA. MAOP, Masters, Organizational Psychology. 2011

Golden Gate University, San Francisco, CA. MAIO, Masters, Industrial Psychology. 2006

University of Houston, Houston, TX. BS, Behavioral Sciences. 1999

Certification, Organizational Change Management Professional, Prosci, ADKAR

Certification, Lean Six Sigma Black Belt Master, Management and Strategy Institute

Certification, Conflict Resolution, Golden Gate University, San Francisco, CA.

Certification, Aviation Safety – Human Factors, University of Southern California

Certification, Aviation Safety – Aviation Management, Accident Investigation, U. of Southern California

Certification, Airframe and Powerplant Mechanic, Inspection Authorization, Commercial Pilot

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