Customer Service Sales

ZUBAIR AHMAD

Ranchi – India

Email: ****************@*****.***

Mobile: +974-********

SALES/ MARKETING/ CUSTOMER SERVICE/TRAINING/ OPERATIONS MANAGEMENT

Seeking middle managerial assignment across insurance & financial institution Executive Summary

A competent & result driven master of business administration specialized in marketing management, offering 3 years of resourceful career across sales, marketing, business development, client servicing, team management, channel management, training & development.

currently associated with ICICI Prudential Life Insurance Co. Ltd. as Development Manager.

Exceptional skills in understanding client needs and requirements and offer best possible solution to meet their long term

Requirements and establish excellent rapport and relation.

Fully conversant with operational issues such as – administration, customer service, insurance claims, new recruitments,

Proposal scrutinizing, policy management, new business under writing and operations.

Strongly committed to customer service with the ability to ensure high quality and timely expedition of customer

Requests, resolve any issues and win customer loyalty.

Perfect team leader, trainer and a motivator having ability to led individual units and integrate team efforts to maximize

Team efficiency.

Results oriented leader committed to inspire and motivate team members, successfully manage multiple priorities, and

Perform under pressure in a fast paced, rapidly changing environment.

excellent communication skills with natural flair for interacting with people. Core Competencies

Customer Service Management Operations Strategic Planning Relationship Management Brand Management Training & Development Effective Problem Resolution New Product & Services Promotion Business Process Management Back end Operations Employee Management Insurance Operations Liaison / Coordination Policy Servicing Underwriting Claims Management

Advisor Recruit

Career Highlights

Promotion to sales executive

successfully promoted the insurance advisors to a qualifying level for Silver Club, Silver plus & Gold Club Membership.

Due to brilliant team management & development initiative, taken advisors at the qualifying level of Pinnacle Unit Manager and Consultant Trainers.

successfully qualified in various contests and won many rewards at Regional and National levels.

Appreciated for outstanding performance & team management skills.

always been achieving the team as well as individual target & with the best quality customer service.

Advisor Training & passing of IRDA Examination.

Working Experience in 5 March 2013 to till. As salesman/ Cashier

(Company Name)

Aawran homes Pvt ltd (Address / Rospa tower 1st floor Ranchi Jharkhand India) 2010 April24 to 2013 Sep28

Sales Office

2013 Nov11 till Date

Creating win win relationship with clients coupled with proven acumen in managing customer centric operations and

Ensuring customer satisfaction by achieving delivery and service quality norms.

Managing sales and business development activities across the region as well as developing a competitive business development and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions and managing new account activity.

supervising the customer service operations and team performance to achieve the assigned business targets.

Assigning and allocating individual sales target to subordinates and assist them in complicated cases while supporting for

Micro level strategies to successfully covert deals.

Managing Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries.

Building channel partners & managing their teams for business growth.

allocating realistic targets to the team members and monitoring their performance on a daily basis; supervising and mentoring them consistently to foster a spirit of teamwork and maintain attrition rate.

Identifying potential business opportunities from various sectors and prospective clients to develop new accounts, set up business operations thereby ensuring seamless marketing activities to achieve the pre set targets.

Handling team grievance and other issues plus conducting team building activities regularly and serving as a focal point and resolving interface for the teams.

Handling the escalations & high priority customer request & complaints of the team in co ordination with other departments to ensure 100% complaint closure with 100% delight.

Defining and setting goals for the team, preparing plan of action to achieve defined goals.

conceptualizing training & development initiatives for improved productivity & maintaining quality.

Maintaining the required reports and Management Information System (MIS). Achievement

Certificate of Excellence for Champion Manager in 2010

Certificate of Excellence for Silver BDA champion in 2010 2011

Certificate Excellence for September Samurai in 2011 Academic Credentials

EDUCATION

J.A.C. BOARD Ranchi 2004

Intermediate RANCHI. UNIVERCITY 2009

INFORMATION

Date of Birth : December 25, 1989

Residential Address : P.P Compound Ranchi

Passport Number : T3342905

Date of issue : 12//06/2019

Date of expiry : 11/06/2029

Qatar Visa : VISIT 3 Months

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