Network Engineer Service Representative

HERMINIO “JAY” B. HORARIO, JR.

: #** ****** **., **********, ***********, Quezon City

: +632-***-**** : +63-917*******

E-mail Address: ***.*******@*****.***

OBJECTIVE

To work in an organization where I can utilize my professional skills and experience towards its expansion and to further develop my abilities and knowledge with long time career growth.

SKILLS

Knowledge on routing protocols such as EIGRP, OSPF, BGP, RIP

Knowledge on VLAN/ RoS, DHCP, DNS, SMTP, STP, MPLS-VPN, IPSec, IP Subnetting

Troubleshoots TCP/IP, WAN, LAN, Wireless issues

Hands-on experience on Cisco Routers 1941, 1841, 800 Series, Meraki MX65, ISR4331/K9

Hands- on experience on Cisco Catalyst Switches 3750, 2950, Meraki MS220-24P/8P

Cisco Meraki Operator

Can work on different OS: Mac, Windows, Ubuntu

Software skills on MS Office, Adobe

Computer Technician

Strong analytical and problem solving skills

Ability to work independently and collaboratively

Ability to communicate at all levels of the businesses

Excellent verbal and written communication

Knowledge in video network device implementation

ACADEMIC BACKGROUND/TRAINING

November - December 2015 CCNA 1-4 Module–Ironlink Computer Learning Center

September 2013 Public Switched Telephone Network (PSTN)

Telstra Corp Ltd - Teleperformance, EDSA Central

June 2001 - March 2006 B.S. Electronics & Communications Engineering

E. Rodriguez Institute Of Science And Technology

Nagtahan, Sampaloc, Manila

WORK EXPERIENCE

SMARTMATIC-TIM CORPORATION (February 2019 – June 2019)

16F AccraLaw Tower, 2nd Ave cor 30th St., Bonifacio Global City, Taguig

Roles

Telecom/Network Engineer

Install, configure and maintenance of the LAN equipment and monitoring system.

Configuration and testing of transmission media

Responsible for secure transmission of electronic Results Transmission Services (ERTS) using public telecommunication networks with backhaul and VPN as per the agreed SLA

Supervision, acceptance and documentation of installations done by Third-Party providers

Conducts Hardware Acceptance Test (HAT) & Site Acceptance Test (SAT)

Provide inputs related to telecom scope of work for planning and forecasting, progress reports including associated productivity.

COMSCENTRE, PHILIPPINES INC. (November 2016 – December 2018)

6F Multinational Bancorporation, Ayala Avenue Makati City

Roles

Network Engineer

Analyzes NOC monitoring tools (Nagios) for performance and abnormal trends to ensure 24/7 operation.

Responds to alerts/alarms according to SOP (Standard Operating Procedures) by following predefined procedures

Monitors, identifies, troubleshoots & responds to faults on voice & data networks in large scale production environment (supports Cisco legacy & Cisco Meraki devices)

Assists with driving incidents/outages to resolution by following Incident Management Process

Backup and configuration of devices

Answer client’s query over the phone or via email

Solving network issues within given SLA’s

ORCHID CYBERTECH SERVICES, INC. (May 2014 – October 2016)

21F Robinsons Equitable Tower, ADB Ave. Ortigas Centre, Pasig City.

Roles

TPG Telecom Helpdesk

Troubleshoots connectivity problems on different types of connection such as ADSL & Fibre

Provides solution for Wireless LAN issues

Fixes WAN connectivity problems

Supports VOIP related concerns

Troubleshoots IPTV Streaming concerns

Determines Outages and do a real-time reporting to Team Leader

Identify and escalate priority issues per Customer’s specifications

TELEPERFORMANCE, PHILIPPINES (June 2010 – December 2013)

4/F Octagon Building, San Miguel Avenue, Ortigas Center, Pasig City, Philippines

Roles

(Telstra BigPond) Level 2 Technical Support

Diagnose and resolve technical hardware and software issues involving internet connectivity

Coordinating with Telstra Testers on the Field

Provides Fast Resolution using Remote Desktop Application

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Identify and escalate priority issues per Customer’s specifications

AFFILIATED COMPUTER SERVICES (May 2007 – May 2009)

7thflr. One-E-Com Bldg. Mall Of Asia Complex, Pasay CIty

Roles

Customer Service Representative

Provides fast and accurate resolution to client’s flight itinerary

Process exchange, schedule change and refunds depending on client’s concern

Redirect problems to appropriate resource

Offer alternative solutions where appropriate with the objective of retaining clients

CERTIFICATIONS

CCNA 200 – 120 (Routing & Switching) Passer (2016)

CCNA 210 – 065 (Implementing Cisco Video Network Devices) Passer (2019)

Cisco ID: CSCO12930094

Certificate Verification No.: 423884169461GNXI

Cisco Meraki Network Operator (July 2017)

CMNO Number: 001965

CHARACTER REFERENCES

To be provided upon request.

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