Counselor, admin, front office, coordinator

JENNIFER JONES

**/*/*, ***** ***** extn.speed complax

Indra services station new delhi-110043

Najafgarh.

E-Mail:- **************@*****.***

Mobile No: - 831-***-****, 959-***-****

Career Objective:-

To work and implement my skills in an industry where I could improve myself and do well for the organization.

Education Qualification:-

ART (BA) : Examining Authority: Sikkim Manipal University.

Graduate

Intermediate (12th comm.) : Examining Authority: C.B.S.E.

Year of Passing: 2007.

Matriculation (10th) : Examining Authority: C.B.S.E.

Year of Passing: 2005.

Experience profile:-

Currently working in Infinite Health Studios

Infinite Health Studios April 2017- Till date

Has been working as counselor/ coordinator/ client service executive /Senior Relationship Executive

Taking customers feedback through Call.

Allocation of health and fitness experts

Maintaining the data base of the research executed

Booking the expense and looking into payment release of the expert allotted

Presentation and teaser preparations for the events

Summary report preparations

Successfully managing the events falling in the assigned territory

Building strong relationships with clients

Reaching out to new clients for more revenue generation

Bird information system from January 2015 to April-2017.

1 years worked as Team member for outbound process

1 years worked as Sr Team member for outbound process, taking escalation calls

Floor management in absence of Team leader

Taking training session of new joinees

Plaza with Delhi Gurgaon Super Connectivity Ltd.

CCE-POS at Delhi Gurgaon Toll Plaza from Dec. 2009 to Sep 2012.

Key responsibilities

To Train and develop the Toll Collector, Sr. Toll Collector, customer care executive, as well as resolving out the user complaint & issues related to the commuter.

Prepare daily, weekly, monthly report of exemption, violation, total traffic, pending cash-up, and revenue control and send the same to HOD.

Successfully promoted tag sales & promotion of various online recharge options to the customer

Banking of all shift collection money.

Responsible for cash details (bleed offs/float/cash ups & banking).

Promoting tag sales & various online recharge options to the customer.

Handle team of 15 people in two shifts.(08am to 08pm).

Maintain MIS data.

Online data maintained.

Handle E-Mail, Outlook.

Grievance Handling (written & verbal).

Corporate sales experience.

Develop & Monitor logistics plans.

Online Visa, A-Express, all successfully recharge transaction upload in Point Of Sales application.

Standing Instruction (S.I) approval regularly sent and successfully transaction upload in system.

AEGIS B.P.O PVT LTD.

Six months worked with in Customer care executive in inbound process also in backend process.

ATS PVT.LTD.

Eight months worked with in Customer care executive in collection department.

SERCO PVT.LTD.

Six months worked in Customer care executive as a sales executive in sales department.

PROFESSIONAL QUALIFICATION:-

Certificate in “Basic MS – Office.”

Institute : Singh Institute

Duration : Six Months.

Topic : MS-office (MS-Word, MS-Excel, PowerPoint) & Internet

HOBBIES: -

Surfing internet & Listening Music.

STRENGTHS:-

Sincere, Hardworking, Disciplined and professional approach to work.

Convincing communication skills and adaptable to different environments.

Pleasant personality to work as a team member with full co-operation.

PRESONAL INFORMATON:-

Father’s Name : Sri Joseph Charles Jones

Date of Birth : 27th July 1990

Nationality : Indian

Marital Status : Un-Married

Sex : Female

Date: (Jennifer Jones)

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