Customer Service Manager

Deepa Rohera

** ****** ***, ************, ** ****0

Tel: 484-***-**** Email: **********@*****.***

SUMMARY

Experienced accounting professional in financial services industry

Attention to detail and focused on creating quality output

Efficient in multi-tasking and work under pressure to meet deadlines

Team Player, able to interact and work effectively in projects as a team

WORK EXPERIENCE

SEI Investments, Oaks, PA

Supervisor, Accounting 10/2017 to Present

Manage daily cash management functions like preparing cash positions, sending wire transfers and ACHs

Prepare weekly cash flow statement and prepare monthly cash flow projections

Execute month end closing; create preliminary reports in AS400, post it on B-Management site for Business Managers to make changes. Close the books for the month

Reconcile payments on a monthly basis, determine the accruals and coordinate with business managers to resolve them

Developed verification process to ensure that the required funds are available as per the file generated by AS400 for wire transfers

Support internal and external audit. Provide ad hoc reports as required to ensure compliance

Accounting Analyst 7/2007 to 10/2017

Efficient in turning over the high volume of check runs with attention to detail and near zero defects with focus on quality.

Proof Invoices batches – ensure Quality Control to ensure error free processing.

Pay invoices via ACH and Credit Cards to vendors and suppliers

Provide leadership to the team by assisting with extra work load for Global Invoices, Funds accounting and LSV vendors

Coordinate with business managers to get approval for Invoices and resolve discrepancies

Communicate with business managers and third party vendors to ensure their queries are resolved and builds strong relationships

Maintain vendor relations by providing them status updates and resolving Invoices issues as required.

Transmit ACH wires to vendors and ensure timely payments. Create custom reports as required to facilitate client requests

Deliver end of the month final input process. Do reclassification as required

Extract data on AS/400 and run custom reports as required. Review POs in Inquires and Reports Module

Ensure that the standard process is followed to deliver quality output in a timely manner. Update the Process documentation periodically as required

Thorough knowledge of the financial services, global markets and Global Wealth Platform

Citizens Bank, Audubon, PA 3/2003 to 7/2006

Customer & Sales Service Executive

Assisted clients with queries and help resolve issues with various bank accounts

Created new business accounts and provide excellent service to them

Being the top seller for the branch for new accounts, deposits and home loans

Consistently achieve personal and branch quotas for new accounts, loans and customer service for the quarter

Follow-up with clients to ensure their accounts are working as desired

Awarded recognition by the bank for consistently achieving targets and excellent track record of customer service

Worked as part of a team for presentation to clients to create new accounts

Getit Yellow Pages, Mumbai, India 2/1998 to 01/2001

Customer Service Executive

Worked on development of a unique product for Mahanagar Telephone Nigam Limited called millennium issue update for the year 2000 issue. I was appointed as a manager for telemarketing of the above product

Managed a staff of 13 associates as a Customer Service Manager to help achieve the targets

Motivate the staff to work as a team

Provide leadership to the team to help achieve targets and excellent service to clients

Standard Chartered Bank, Mumbai, India 5/1995 to 2/1998

Customer Service

Handled customer queries on account balances and services

Resolved client disputes. Follow-up with clients to make sure they are satisfied

Worked as Marketing Executive for selling various deposit products to high end clients

Serviced customers as a Teller

EDUCATION

Government Law College, University of Bombay 1997

2-Year L.L.B. Degree (Law)

M.M.K. College, University of Bombay 1995

B.S. in Business Administration, Majors in Accounting

SOFTWARE SKILLS

Microsoft Word, Excel & Outlook 2010, AS 400, Atlas Signature Authority, Bottom Line for Check Transmission

TRAINING

Training in Banking and Financial Rules and Regulations

MS Office training from Montgomery County College

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