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Manager Customer Service

Granbury, TX
September 03, 2019

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Randy Reaves

Granbury, TX ***** 817-***-****


Director of Manufacturing Operations

30+ years’ success leading operations, production, and technology integration management.

Innovative and “hands on” executive combining extensive experience in manufacturing, supply chain, facility, distribution, and project management to achieve multi-million-dollar revenue initiatives. Analytical professional skilled in successfully navigating businesses through periods of accelerated growth by developing, articulating, and executing the vision and strategic direction in union and non-union environments. Credited with combining streamlined control parameters to drive strategy in processes, scheduling, and procurement. Extensive background in delivering QA on projects with cross-organizational and cross-cultural teams to foster smooth execution of deliverables.

Highlights of Expertise

Product Line Growth

Task Prioritization & Expediting

Global & Regional Suppliers

Budget Allocation

Efficiency Improvements

Vendor Strategies

Quality Controls & Inspections

Lean Methodologies

Production Implementation

Team Development & Training

Technology Planning

Root-Cause Analysis

Key Accomplishments

Evaluated cost and quality of outside purchases vs. inside production saving the company 12.2% in bottom line dollars.

Worked with Production, Purchasing, Sales, and Scheduling to modify the Estimating System to more closely reflect improved productivity, efficiencies, material availability, which added to 6.1% increase in Sales.

Created an additional revenue stream forecasted to generate $4.2M in annual income with the development of a maintenance group to perform maintenance on all pathology equipment at Heartland Pathology Laboratory.

Redefined the Safety Culture and decreased Loss Time Accident Rate by 95.8% at Polymer Adhesives.

Negotiated and acquired $1.2M Robotic equipment with an ROI of only 14 months at Polymer Adhesives.

Amplified sales by 212% with product and freight savings of over $265K by leading the team of 15 in transitioning purchasing and customer service from corporate based to locally based at Vend.

Boosted revenue from $116M to $768M in nine months, which increased capacity by 665% and captured $2.1M in annual savings at as the Director of Operations at Wizards of the Coast.

Career Experience

Heartland Pathology Laboratory, Edmonton, OK

Director of Project Management and Manufacturing Operations (11/2017 – 8/2019)

Steered the operation to attain initiatives by spearheading planning, procurement, purchasing, production, maintenance, inventory, shipping, and direction of 42+ staff across a 94K sq. ft. site. Achieved objectives by stretching the $2.4M Budget using short and long-term planning strategies, negotiating costs, and executing business plans with complete financial/P&L responsibility of units and suppliers. Upheld compliance with EPA, DOT, OSHA, HAZMAT protocols, and other local and federal agencies.

Grew revenue $300K with successful sales development and production flows to maximize facility capacity for a medical device project.

Documented all SOPs and insured every CAD Drawing was current allowing Purchasing to send out the Project for “BID”. To the 4 Pre-Qualified vendors. This will be invaluable, as it keeps everyone sharp and competitive.

Positioned the organization for efficiency by eliminating administrative waste with an JD Edwards ERP system and minimizing downtime in production by integrating a Computerized Maintenance Management System (CMMS).

Decreased inventory waste with the implementation of day-by-hour production boards and enhanced cycle count procedures that ensured accuracy in performance tracking and material availability.

Helped cut costs $200K+ by overseeing vendor effectiveness, pricing, quality, and delivery standards to drive financial and performance interests based on changing seasons, strategies, and markets.

Maintained a competitive edge in the industry by aligning marketing materials, website, and price point to ensure continued business.

Transparent Consulting, Granbury, TX

Independent Contractor (2016 - 2017)

Facilitated the delivery of full-scope Lean Six Sigma consulting services and project management for nationwide distribution and manufacturing companies.

Accomplished 28 projects over two years with $9.2M in annual savings.

Expertly managed five ongoing projects generating over $7M in annual savings.

Polymer Adhesives, Mineral Wells, TX

Plant Operations Manager (2015 - 2016)

Aided in the facilitation of a turn-around for the company and the management of daily operations in a Chemical Manufacturing company. Accomplished continuous improvement objectives while managing the budget (direct/indirect) using procedures to ensure constant workflow. Focused on driving down material costs to improve profit/value proposition. Led a global team of product and development engineers in reducing waste and production efficiencies. Responsible for implementing ISO9000 and passing Hilti International Vendor Audit.

Lowered failure rates by 18.5% or an annual cost savings of $78K by pioneering efforts to integrate new processes improvements.

Decreased the Maintenance budget by approx. $138K by buying a MIG and TIG welder, and a Lathe/Mill Combo which all but eliminated outside maintenance services. (Cost Savings included certification and/or training of existing personnel).

Obtained over $200K in new equipment with a fast ROI and expertly negotiated payments through the upcharge of raw materials.

Enabled 75% growth with increasing manpower by only 22% and decreasing overtime by 88% by collaborating closely with the Sales Department to strategically devise a new plan.

Enhanced productivity by 41% across three profit centers.

Doubled annual revenue by building a relationship with a European customer to produce a Fire Stop product for North America.

Vend Catering, Inc., Fort Worth, TX

Operations Manager (2010 - 2014)

Oversaw the recruitment, training, and management of in-house staff for safety, productivity, and profit among four other locations. Served as a Top Level Manager for the start-up facility in Texas. Oversaw budget and a team of 15 employees.

Delivered full service in production, reverse logistics, for vending equipment, full logistics, customer service, and billing.

Accomplished a #1 Ranking in the division within two months for high achieving productivity, safety, and profit.

Defined and improved customer satisfaction by integrating strategies that set and measured goals for production, procurement, inventory and shipping, resulting in meeting customer needs within schedules.

Yielded over $358K in yearly savings through the initiation of in-house equipment maintenance.

Acquired a profit within 30 days by establishing a ‘re-pack’ entity which featured the customization of Tier 2 clients.

Yaquinto/Cartamundi USA, Dallas, TX

Director of Supply Chain (2007 - 2009)

Employed to establish SOPs and metrics for the daily operations of the company. Motivated a team of 130 employees in the manufacturing and distribution of products. Presided over all maintenance, including all building repairs and service.

Pioneered a series of process improvements and department restructuring which led to a reduction in headcount by 28% and a decreased inventory of over $750K.

In working with Purchasing and Quality Control developed the Vendor Pre-Qualification and Audit manual. Allowing for unbiased decision making and accreditation. This process saved approx. $52K annually, and allowed some of the smaller shops to compete.

Aggressively negotiated a reduction in temporary labor billing rates for a projected savings of over $410K annually.

Cultivated $50k in capital equipment with expected ROI in less than four months.

Integracolor Inc., Mesquite, TX

Fulfillment Manager/Night Plant Manager (2006 - 2007)

Directed over 250 employees within a non-union manufacturing and printing plant. Delivered fullservice management to three facilities including problem solving, quality control, project management, shift to shift reporting, and P&L analysis.

Reduced temporary employee hourly billing rates which led to $180K in annual cost savings.

Developed the Vendor/Supplier scorecard grading system. The supplier had to openly defend every “C” or below, and every score counted equally, to remove the bias

Secured $50k in additional temporary employee costs and $40k in annual savings.

Personally saved the American Heart contract for the company.

Generated a savings of $350K by reducing the headcount of 23 employees through the implementation of ultraviolet barcodes on product box designs.

Wizards of the Coast, Inc. Grand Prairie, TX

Director of Operations (1998 - 2005)

Presided over HR, assembly, warehouse and logistics, e-commerce, retail distribution, inventory control, purchasing, and maintenance functional areas. Researched and instituted WMS to streamline and automate warehouse functions. Modified six additional facilities to accommodate new concepts such as converting, e-commerce, candy manufacturing, and retail store distribution. Managed 13 Direct and over 600 Indirect staff

Conserved $1.25M in inventory expenditures and $50k in annual inventory costs within two months by reducing shrinkage rates by .9%.

Surpassed four consecutive years without a lost-time accident by recruiting 12 managers who hired and trained over 500 hourly employees, which led to a staff expansion of 1,900%.

Additional Experience

General Contractor (2018 – Present) Our Father’s Painting and Construction Co., Granbury, TX

Education & Credentials

Associate in General Education

Navarro College, Corsicana, TX

Bachelor of Science, Operations Management, In Progress / 122 hours completed)

Tarleton University, Stephenville, TX

Certified Six Sigma Black Belt

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