Software Support

Naga Lakshmi Sajja

Experience Summary

About ** years of experience in IT industry with 45 months in a responsible client interfacing role

Good working knowledge of Enterprise Application Integration (EAI)

Expertise in TIBCO Active Matrix integration software and messaging middleware

Education

Degree and Date

Institute

Major/Specialization

Grade

Bachelor of Science

2005 – 2008

ASN Degree College – Tenali, India

Computer Science

77% - Passed with distinction

Intermediate Education 2003-2005

Sri Chaitanya Jr College- Tenali, India

Maths, Physics, Chemistry

86%

Technology

Languages and other software products

Programming and Scripting Languages: C, C++, Shell Scripting, HTML, SQL and PL/SQL

Integration Software:

TIBCO BusinessWorks (BW)

TIBCO Hawk

TIBCO Administrator

TIBCO Adapters (ADB and File)

Messaging Middleware:

TIBCO Enterprise Message Service (EMS)

TIBCO Rendezvous (RV)

IBM WebSphere MQ

Other Tools: TIBCO RT View and Green Hat Tester

Operating Systems: Windows and UNIX (Solaris, Linux)

Database Systems: Oracle

Configuration Management Software: IBM Rational ClearCase, Synergy and GITHUB

Career Profile – Key Assignments:

Project - Client

Exelon (BGE) - USA

Description

Exelon Corporation (USA) is the nation’s leading competitive energy provider company that works in every stage of the energy. Exelon's family of companies represents every stage of the energy value chain. Exelon’s six utilities deliver electricity and natural gas to approximately 10 million customers in United States through its Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO and Pepco subsidiaries. Exelon is one of the largest competitive U.S. power generators, with more than 35,500 megawatts of nuclear, gas, wind, solar and hydroelectric generating capacity comprising one of the nation’s cleanest and lowest-cost power generation fleets. Infosys has been working with Exelon for the past 3 Years in delivering business landscape. The project belongs to Energy line of Business.

Duration

OCT 2018– Current

Role

Tibco Admin / Technology Lead

Contribution

Responsibilities:

TIBCO EAI Application Support SME:

Facilitate requirement gathering and meet business stakeholders, conduct workshops, issue clarifications, review documentation

Lead the estimation, review the estimates and communicate to all the stakeholders.

Responsible for supporting the TIBCO functionalities in Production.

Develop, adhere to, and be a proponent for TIBCO development standards, including best practices.

Experience in executing the Test cases and Test Scripts in different phases of testing like Unit Testing, Functional, Regression, Integration Testing, System and User Acceptance testing.

Support client interfacing activities and help create the relevant reports in a timely manner.

Prioritization of effort to resolve the most critical tickets as per business requirements.

Conduct impact analysis of issues logged, prioritize and ensure that production support is provided as per the committed SLAs.

Analyze the root cause of any issues that arise from post-implementation/deployment.

Participate in KT sessions, help prepare system appreciation documents and support the Transition process.

Support the creation of the 'Go Live' plan and manage the assigned activities in the plan.

Create detailed functional and technical design specification documents

Contribute to high and low-level design, conduct design reviews and implement the prototype.

Software

TIBCO software: BW, EMS, HAWK, File Adapter, and Administrator, HPSM, PPM, TFS

Project - Client

Toyota Financial Services - USA

Description

Toyota Financial Services is a leading provider of automotive financial services, offering an extensive line of financing plans and vehicle and payment protection products to Toyota customers and dealers in the U.S.

Since 1983, TFS has helped millions of Toyota customers drive the vehicle of their dreams. From flexible lease and finance plans, to vehicle and payment protection and insurance products that add peace of mind, our programs are designed to meet the unique needs of Toyota drivers. We are committed to offering quality products that provide convenience and value, and to delivering consistent support that helps ensure customer and dealer satisfaction.

Duration

Mar 2015– May 2017

Role

Tibco Admin

Contribution

Responsibilities:

TIBCO EAI Application Support SME:

Production Support of over 150 TIBCO applications involving TIBCO Business Works, Adapters, EMS, Salesforce plugin, Active Spaces etc..

Provide technical support and restore the production incident within Service Level Agreement

Providing assessment for enhancement and fixing bugs in Business Works.

Develop new code in TIBCO BW for functionality enhancement and bug fixes.

Integrating mainframe and TIBCO applications using Substation.

Supporting and fixing applications using salesforce plugin.

Creation of queues/topics/bridges as a EMS administrator.

Been part of data center migration and actively contributing to TIBCO migration from 5.x to 6.x(in progress)

MFT support for triggering jobs and maintenance.

Creation of business processes using sterling integrator.

Software

TIBCO software: BW, EMS, HAWK, ADB Adapter, File Adapter, smart mapper plugin, salesforce plugin, Active Spaces and Administrator, Sterling Integrator, GitHub

Project Client

Toshiba Electronics - Japan

Description

Toshiba is one of the giant electronics producers based of Japan. It has many operating units world-wide and this project involves the TIBCO as integration layer between the customer and the Toshiba.

TIBCO integrates the customer order from different locations and fetches the details of the customer location, currency details, shipping address and then process the request to completion.

Duration

Nov 2013– Feb 2015

Role

Tibco Admin

Contribution

Responsibilities:

End to End requirement analysis and designing.

Design using the designer with the products BW, ADB Adapter, File adapter.

Deployment of ear files into the administrator.

Starting of the services and management.

Analysis of the business requirement for enhancement projects;

Software

TIBCO software: BW, HAWK, ADB Adapter, File Adapter and Administrator.

Project Client

EMS Backbone Support and Redesign

Description

Telstra is Australia’s leading telecommunications and information services company.

Telstra has a very huge TIBCO EMS implementation used as a Messaging Layer for various Telstra Applications. This implementation carried a load of around 7 million messages on an average daily

Intent of the program is to provide as much isolation of services as possible to avoid dependency on a single instance of EMSBB. This increases the operational stability of EMSBB during problematic scenarios by limiting the impact to the services residing only on the faulty EMS Instance. The Project involved designing EMS instances so that the load is equally distributed across several EMS instances, minimizing the routing of messages and providing quick turnaround times

Duration

Feb 2009– Oct 2013

Role

Tibco Admin / Operations Executive and Systems Engineer

Contribution

Responsibilities:

I have been the SME of Telstra messaging infrastructure EMSBB, a business-critical network of 33 TIBCO EMS servers that provide JMS communication to about 75 Telstra applications including Siebel, Fulfillment and Order Management systems

As all new Telstra Transformation applications use EMSBB for their messaging needs as per the Telstra policy, I play a key role in the design and deployment of challenging messaging solutions that meet the applications’ requirements and performance standards.

End to End co-ordination with all end application within Telstra involved in this project.

Single point of contact for any issues in Testing in the project.

Deployment manager for all Enhancement releases and production deployments planned for this project.

Release management.

Provide technical support and restore the defects in Testing within Service Level Agreement;

Analysis of the business requirement for enhancement projects;

Participate in requirements elicitation and validation of architecture;

Develop and test bug fixes and enhancement projects.

Achievements and Value Addition:

Having been a key member of the program for many projects and having worked in each phase of project’s life cycle, I proactively used my experience, technical skills and familiarity and made an important contribution to the program as a whole

My communication skills and faculty for organization and quality helped the program deliver high quality documents and increase the level of re-usability of similar features to the fullest degree possible across the projects

I played a key role in the formulation of detailed testing framework for the program in order to include every possible production scenario in the testing. This ensured that there were few serious defects in the applications in production.

Software

TIBCO software: EMS, Hawk, Administrator

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