Manager Customer Service

Contact

*********@*****.***

www.linkedin.com/in/edward-selva-

b32b0999 (LinkedIn)

Top Skills

Customer Service

Windows

Use Cases

Languages

English (Full Professional)

Spanish (Full Professional)

Edward Selva

Help Desk Analyst at Conduent

Atlantic City, New Jersey

Summary

Highly experienced Desk Analyst with 1+ experience. Maintained a superb record of client service and employee motivation. Adept at handling multiple client service needs with courtesy and professionalism. Strong innovator with an energetic approach to performance improvement strategies.

Experience

Conduent

Help Desk Analyst

July 2019 - Present

Set up PC and Apple desktops and laptops and all types of mobile devices. Logging Case Notes. Averaging 20-30 calls per shift. Create/Migrate/Restore from Backups. Setup repair for hardware issues. Using ticket system. Resolve system-wide issues. Unlocking accounts and resetting clients information. Assisting users via telephone or remotely.

Truth Bar and Restaruant

Company Owner

January 2018 - Present

Nicaragua

Currently run and own my restaurant Truth. Was able to successfully use information systems to my advantage in order to successfully manage assets, WBS sheets, microsoft suites. Created sources for my restaurant such as a webpage, social media pages, and manage in house developed code to run all of my technology.

Gordon Ramsay Restaurants

Food Runner

August 2018 - July 2019 (1 year)

5 Star Fine Dining restuarant. Delivering food orders from the kitchen to customers' tables rapidly and accurately. Acting as the point of contact Page 1 of 3

between Front of the House and Back of the House staff. Communicating food orders to chefs, paying attention to priorities

The Grotto at Landrys

Busser/Food Runner

May 2018 - August 2018 (4 months)

Atlantic city

Clean tables, taking plates, utensils and drinkware to the kitchen to be washed, make sure diners' water glasses are full, and reset tables for the next service. Welcome each guest with a smile and friendly greeting. Help customers with orders by explaining dishes and drinks and making recommendations as appropriate. Coordinate food orders to guarantee timely and efficient delivery to guests. Refill water and periodically check on guests to handle any issues promptly. Maintain our high food safety and sanitation standards. Clean and reset table

Columbia Sportswear

Sales Associate/Return Cashier

August 2014 - October 2016 (2 years 3 months)

Atlantic City

Customer service. Cashiering when needed. Also performing other duties as assigned or as may be necessary by any manager or surpervisor Eddie Bauer

Stock Manager

December 2012 - March 2014 (1 year 4 months)

Replenishing store and also cashiering at times when needed. Receiving and sending merchandise. Also performing other duties as assigned or as may be necessary by any manager or supervisor.

Ceasars Entertainment

Stock/Return Cashier

August 2013 - January 2014 (6 months)

Replenishing Stores in two different casino's, including Ballys and Ceasars, including five different stores. Also reporting to specific manager needs.Performing other duties as assigned or as may be necessary. Education

Stockton University

Page 2 of 3

Bachelor’s Degree · (2017 - 2019)

Atlantic Cape Community College

Associate’s Degree, General Studies · (2011 - 2017) Page 3 of 3

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