business analysis

ATTRIBUTES

Excellent verbal and written communication skills.

Ability to influence, persuade and deal effectively with others.

Excellent Interpersonal and analytical Skills for problem solving

Ability to match client’s needs to available products and solutions

Organizational Skills and attention to details.

Ability to work independently as well as in a team environment

Excellent decision making, organizational and planning skills.

Marketing and sales Skills

TRANSFERABLE SKILLS FROM PREVIOUS RESPONSIBILITIES

Retail sales Experience

Meeting set goals, objectives and targets.

Following Policies Procedures and guidelines of the organization.

Ability to make cold calls and generate desirerable outcomes in line with organization’s offerings.

Ability to grow & nurture customer relationships during each interaction, resulting in measurable financial customer value, trustworthiness and dependability.

Experience and knowledge in listening, asking accurate probing questions to determine customer’s needs.

Understanding the customer’s needs and recommending solutions.

Effectively multitasking and utilizing time management skills to complete client requests in a timely fashion.

Ability to assimilate quickly and learn systems, policies and guidelines leading to strong knowledge base which translates to quick resolution of problems.

Deep understanding of sales products and collaborating with others to ensure customers are matched to the right services and products.

Proactively suggest options that will help customers achieve their financial goals through leveraging other internal departments within the organization to assist clients on additional needs.

Able to easily navigate and focus on multiple software applications.

Ability to put clients first at all times.

Ability to review needs, conduct research and analysis on various solutions and accurately match customer’s needs to the available solutions.

EMPLOYMENT EXPERIENCE

Client Services Advisor/Package Handler

CNH, Regina SK August 18 2019 -To Date

Supreme Basics, Regina SK July 8 2019 – August 15 2019

FedEx Ground, Regina SK May 3 2019- To Date

Reviewing customer order and process delivery instructions.

Confirming accuracy of customer transactions.

Following up on customer instructions during pick-up process

Electronic processing of customer instruction.

Matching customer orders with appropriate labels.

Working with management to resolve any safety-related issues

Administrative Support / Teacher

Future international school, Alain November 2016 – July 2018

Processed donations on weekly basis and prepared acknowledgment letters.

Maintained foundation’s and individual donor files, updated database with accurate information and ensured proper categorization of data.

Ensured good management of database records and coordinated files with accounting department for accurate record of student’s fees.

Tracked tax credit donations in the database and maintained files for donors for tax credit eligibility.

Maintained guest lists, gathered and prepared registration materials for fundraising events at meetings.

Assisted the director of foundation with planning and organization of events.

Verified accounts receivables to ensure the accuracy of donation entry and other types of payments, for proper bank and accounts reconciliation procedures.

Proactively proffered accepted solutions to problems relating to customer needs and grievances.

Administrative Coordinator / HR Assistant

HCL info system MEA, Dubai July 2015 –September 2015

Used a variety of software applications to prepare presentations, reports, and correspondence.

Extracted information from registrations, applications and executed contracts, contract information and action memoranda. Inputted relevant contract data into the department's information system.

Formatted visual presentations for speeches and meetings using state-of-the-art applications and equipment.

Managed information requests made to the department via telephone, letter, email, or in-person visits to the office.

Arranged for conferences and meetings. Proactively made cold calls to arrange meetings to discuss the company’s offerings to generate sales.

Edited and formatting draft correspondence prepared by staff members.

Served as backup travel coordinator for the department

Sales and Customer Service Representative

Continental view choice travel Ltd., Lagos April 2012 – September 2015

Met clients, responded to inquiries and resolved complaints.

Investigated customer complaints and proffered solutions within laid down policies and procedures.

Managed large volume of calls.

Investigated customer complaints, provided appropriate solutions and alternatives within time limits and followed up to ensure resolution.

Kept records of customer interactions, processed customer accounts and filed documents.

Identified and assessed customers’ needs to achieve satisfaction.

Built great relationships and trust with customers through open and interactive communication.

Provided accurate, valid and complete information by using the right methods/tools.

Met personal/customer service team sales targets and call handling quotas.

Sales Associate

Tundy-tas Nig Ltd December 2010 - January 2012

Held meetings with potential customers to determine needs and recommended company products to meet the needs.

Met and exceeded sales goals and Targets.

Proactively made calls to target customers that could benefit from company products to discuss company products that were of benefit to them.

Managed client’s accounts with the company to ensure there were no shortage of company products to those clients.

Built customer loyalty to the company by recommending company products that met their needs which translated to meeting sales goals and increased the profitability of the company.

Responded to client inquiries and answered questions to resolve issues.

Placed calls to potential new clients and communicated effectively to close sales.

CERTIFICATION

Canadian Private Investigator and security Officer Credential 2019

First Aid/ CPR-C/ AED 2019

EDUCATION

Masters in Business Administration, Skyline University college, Dubai, UAE 2016

Post Graduate Diploma in Computer Science, University of Ilorin 2012 Bachelor of Science, Statistics, University of Ilorin 2007

References available on request

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