IT Technical Support

mastinus b. collins

Yaupon Mist Dr Cypress Texas

*********@*****.*** Cell: +1-713-***-****

Summary

Insightful, result-driven IT professional with notable years of experience. A team player with initiatives while participating in planning, analyzing, and implementing solutions in support of business objective. I am seeking an IT Technical Support position with an institution that will utilize my skills and enhance my knowledge base as well. I am an intelligent individual who does not only exhibit a high level of professionalism but is also passionate about providing outstanding customer service.

ccna (cisco certified network associate) in progress

Technical Skills

Installing hardware and software systems

Active Directory Management

Maintaining and repairing computer equipment

Imaging

Troubleshooting a variety of computer issues

Setting up computer security measures

Configuring computer networks (Routers and Switches)

MS Office Suite (word, excel, power point)

Offering technical support on-site or via phone or email

Windows7/8/10, Server 2012/2016, MS Office 2010, 2013, 2016, office 365

Cisco Wireless AP, Computer, Laptop, Desktop, iPad, Thin Client

Protocols: TCP/IP, UDP, RIP, EIGRP, BGP, OSPF, VTP, etc.

Configurations: Cisco IOS, Routers & SWITCHES, VLAN, STP, RSTP, TRUNK

Wireless Networking, Static Routing, Port Security, Mac Address Filtering

User Training & Support

Systems Installation, Configuration, Testing & Upgrading

Mixed-Platform Environments

Workstation Installation/Configuration

Summary of Professional Experience

KAS Transportation and Logistics Technical Support June 2017 – Present

Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.

Ensure quality hardware and software support for end-users.

Install software programs and applications

Vmware Workstation configuration and installation

Troubleshoot technical problems relating to software and hardware

Provide LAN/WAN support

Responsible for tracking goods and vehicles for shipment

Performed diagnostics and troubleshooting of systems issues, document help desk tickets/resolutions, and maintained equipment inventory lists.

Active Directory

Microsoft Office Suite (Word, Excel, Power Point)

Goodman Networks AT&T/ DirecTV Installation Technician Oct 2015 – May 2017

Essential Functions:

Work independently and responsible for the installation of AT&T/DirecTV systems in residences and businesses

Provide technology service and support to all of our customers

Ensuring customer satisfaction at the highest level

Determining the best location for customer satellites

Making sure the customer is comfortable with all aspects of running the system by providing thorough explanations

Running cables and hooking up receivers

Stocking vehicle with necessary equipment on a weekly basis

Continuing to learn about new technology

Lone Star College Corporate Office Helpdesk Support Technician July 2015 – September 2015

Manage incoming calls on several lines simultaneously, using a multi-line, computerized ACD Call Manager phone system.

Provide professional and prompt service to connect callers with destination phone users, internally and externally, using excellent customer service and phone etiquette.

Provide general information regarding campus and programs using printed and electronic reference materials.

Provide information regarding deadlines, dates, schedules and events.

Access information from various websites and databases in order to respond appropriately to inquiries.

Enter call log information into the Service-Now ticketing system.

Responsible for other reasonable, related duties as assigned.

First International Bank (FIB) Technical Support April 2009 – March 2014

A team member responsible for installation, configuration, monitoring and maintenance of communication equipment for wired and wireless physical and logical networks.

Ensure quality hardware and software support for end-users.

Basic SQL

Contribution in training or orienting other staff on office policies and procedures.

Assisting local staff with technical problems including desktop\laptop\server software, hardware and network issues.

Provides computer help desk support on site or via telephone communications with end users.

Performed diagnostics and troubleshooting of systems issues, document help desk tickets/resolutions, and maintained equipment inventory lists.

DataSoft Tech Sept 2004 – March 2009

IT & Network Administrator

•Responsible for all facets of the network including design, implementation, administration and troubleshooting.

•Supported and maintained LAN/WAN and related equipment.

•Diagnosed and resolved all network related issues.

•Created and made changes to end user accounts.

•Configured end user devices such as laptops/desktops, printers, and shared office equipment.

•Performed security requirements for transferring information between networks.

•Maintained network equipment, including accomplishing anti-virus updates and installing patches.

•Resolved IT-related problems and obtaining network operating approvals.

•Established and maintained network accreditation requirements.

•Performed hardware and software configuration control for all field computers and equipment.

CERTIFICATION:

ADTRAN Technical Solution Associate

Contact this candidate