Front Desk Agent
Resume:
Mohammed Jobara
Hospitality & Front Oce Enthusiast
********.********@*****.*** 053******* King Abdulaziz Neighborhood, Al Abtal Street, Riyadh, Saudi Arabia SKILLS
Abstract Thinking Autodidactism
Team Spirit Leadership
Creativity Time Flexibility
Adaptability
EDUCATION
2013
High School
AlMustaqbal School
2014 – Present
General IT
Arab Open University
Introduction to C# Programming
Computer Architecture
Programming In Java
Communication Technologies
08/2017
Online Hospitality Management Diploma Course (CPD and IVCAS Accredited) New Skills Academy
United Kingdom
Front Oce Operations
F&B Operations
Sales & Marketing
Housekeeping
Management Skills
The Fundamentals of Hotel Distribution(1/4)
ESSEC Business School
Part of a four course specialization (Hotel Management: Distribution, Revenue and Demand Management Specialization) IBT TOEFL test (Grade: 92/120)
ETS
Courses
Includes
Courses
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EDUCATION
The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy (2/4) ESSEC Business School
The Course is about revenue management and the techniques it contains such as : Segmentation, Open Rate concepts, Forecasting and hotel pricing.
08/2017
Finance for Non-financial Professionals
University of California, Irvine (Continuing education) This course uncovers the basics of finance such as: The basic four financial statements, Costing and financial ratios 09/2017 – Present
Fundamentals of Management
University of California, Irvine (Continuing education) This course explores the basics of management and leadership. Topics discussed include: Dierence between a manager and a leader
Organizational behavior
Skills expected of a manager
And more..
WORK EXPERIENCE
07/2014 – 02/2015
Cashier
Al Tamimi Markets
I worked as a Cashier at Al Tamimi Supermarkets. I was later promoted as a supervisor. I gained knowledge about the database management programs, as well as customer service and satisfaction procedures. 02/2015 – 02/2016
Front Desk Agent
Riyadh Marriott Hotel
I started working in the Riyadh Marriott Hotel as a front desk agent. I was taught the main international standards of the Marriott International co.. At the reception, I learnt essential room management. I also learnt about maintaining quality at executing the hotel’s guests service, which gave me knowledge about what kind of exceptions could possibly be for each individual guest. Coordinated reservations of all types (Group, Transient, Corporate etc..) Handled guest's complaints at the front desk
Managed Due outs and open billings
Trained new sta on the PMS software and the responsibilities of the front desk Reviewed the shift's transaction folios for any inconsistencies Implemented upselling plans
Monitored room assignment and communication along with the housekeeping
- I have taken a cross-training shift as an IT technician, Where I stood by an IT technician as he solved problems regarding databases, account creation/modification and technological services oered to the guests (TV, Internet, printers ETC..) Overview:
Overview:
Overview
Achievements/Tasks
Achievements/Tasks
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WORK EXPERIENCE
03/2016 – 10/2016
Front Desk Agent
Fourseasons Kingdom Tower Hotel
I started working at The Fourseasons kingdom Tower as a Front Desk Agent. At this work experience, I have gained the view of another hospitality outlook of another international standard luxury hotel. The level of guests I dealt with in this hotel was more high-class and high-standard, and the intersection with the sales and catering team became more vivid. I got used to the latest OPERA interface, and often used MS Word and Excel to create sheets to manage the guest’s arrival and departure reports. I also figured out important security procedures when dealing with ‘VIP’ guest class, and when to contact with the security team in the hotel regarding security issues.
Front desk agent
Hilton Doubletree Riyadh
I have experienced the night shift in-depth and coordinated room management along with the night manager and the night auditor INTERESTS
Music Philosophy Game Design
Achievements/Tasks
Achievements/Tasks
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