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Mohammed Jobara

Hospitality & Front Oce Enthusiast

ac98pa@r.postjobfree.com 053******* King Abdulaziz Neighborhood, Al Abtal Street, Riyadh, Saudi Arabia SKILLS

Abstract Thinking Autodidactism

Team Spirit Leadership

Creativity Time Flexibility

Adaptability

EDUCATION

2013

High School

AlMustaqbal School

2014 – Present

General IT

Arab Open University

Introduction to C# Programming

Computer Architecture

Programming In Java

Communication Technologies

08/2017

Online Hospitality Management Diploma Course (CPD and IVCAS Accredited) New Skills Academy

United Kingdom

Front Oce Operations

F&B Operations

Sales & Marketing

Housekeeping

Management Skills

The Fundamentals of Hotel Distribution(1/4)

ESSEC Business School

Part of a four course specialization (Hotel Management: Distribution, Revenue and Demand Management Specialization) IBT TOEFL test (Grade: 92/120)

ETS

Courses

Includes

Courses

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EDUCATION

The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy (2/4) ESSEC Business School

The Course is about revenue management and the techniques it contains such as : Segmentation, Open Rate concepts, Forecasting and hotel pricing.

08/2017

Finance for Non-financial Professionals

University of California, Irvine (Continuing education) This course uncovers the basics of finance such as: The basic four financial statements, Costing and financial ratios 09/2017 – Present

Fundamentals of Management

University of California, Irvine (Continuing education) This course explores the basics of management and leadership. Topics discussed include: Dierence between a manager and a leader

Organizational behavior

Skills expected of a manager

And more..

WORK EXPERIENCE

07/2014 – 02/2015

Cashier

Al Tamimi Markets

I worked as a Cashier at Al Tamimi Supermarkets. I was later promoted as a supervisor. I gained knowledge about the database management programs, as well as customer service and satisfaction procedures. 02/2015 – 02/2016

Front Desk Agent

Riyadh Marriott Hotel

I started working in the Riyadh Marriott Hotel as a front desk agent. I was taught the main international standards of the Marriott International co.. At the reception, I learnt essential room management. I also learnt about maintaining quality at executing the hotel’s guests service, which gave me knowledge about what kind of exceptions could possibly be for each individual guest. Coordinated reservations of all types (Group, Transient, Corporate etc..) Handled guest's complaints at the front desk

Managed Due outs and open billings

Trained new sta on the PMS software and the responsibilities of the front desk Reviewed the shift's transaction folios for any inconsistencies Implemented upselling plans

Monitored room assignment and communication along with the housekeeping

- I have taken a cross-training shift as an IT technician, Where I stood by an IT technician as he solved problems regarding databases, account creation/modification and technological services oered to the guests (TV, Internet, printers ETC..) Overview:

Overview:

Overview

Achievements/Tasks

Achievements/Tasks

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WORK EXPERIENCE

03/2016 – 10/2016

Front Desk Agent

Fourseasons Kingdom Tower Hotel

I started working at The Fourseasons kingdom Tower as a Front Desk Agent. At this work experience, I have gained the view of another hospitality outlook of another international standard luxury hotel. The level of guests I dealt with in this hotel was more high-class and high-standard, and the intersection with the sales and catering team became more vivid. I got used to the latest OPERA interface, and often used MS Word and Excel to create sheets to manage the guest’s arrival and departure reports. I also figured out important security procedures when dealing with ‘VIP’ guest class, and when to contact with the security team in the hotel regarding security issues.

Front desk agent

Hilton Doubletree Riyadh

I have experienced the night shift in-depth and coordinated room management along with the night manager and the night auditor INTERESTS

Music Philosophy Game Design

Achievements/Tasks

Achievements/Tasks

Contact this candidate