Sales Manager
Resume:
JERRY LOPEZ, MS
Director, Sales and Operations and Executive Leadership: Vice President
ac98oa@r.postjobfree.com
San Antonio, Texas 78254
(Willing to Relocate)
PROFESSIONAL SUMMARY
Results-oriented and experienced Director of Sales & Operations Manager advancing to Executive Leadership: Vice President who is dedicated and committed to growing and expanding businesses using process improvement techniques. Over 20 years of extensive experience in supervisory and managerial roles across various industries. Proven and tested abilities in financial oversight, procurement, and customer service management. Equally adept at Accounts Management, focusing on maximizing sales by managing all accounts systematically and logically. Extremely versatile with the ability to work under pressure and in a fast-paced work environment. Dependable, detail-oriented with excellent communication and persuasive skills.
CORE COMPETENCIES
Financial Oversight
Marketing Strategy Formulation and Demos
Strong organizational and administrative skills
Cost Reduction Strategies
Customer Service Management
Resource Management
Operations Management
Excellent communication and interpersonal skills
Conflict Resolution
Inside Sales and Call Center
Accounts Management & Upselling
Strategic Planning
Customer Engagement
Logistics and Supply Chain
Account Reconciliation
Budgeting & Forecasting
Leadership
Business Development
Process Improvement
Salesforce
Quota Achievement
Sales Prospecting & Customer Acquisition
PROFESSIONAL EXPERIENCE
DIRECTOR, CLIENT SUCCESS (HEALTHCARE)
CIOX Health ǀ May 17’ – Present
Providing management and operational oversight for 16 hospitals within the HCA, San Antonio, and Austin Markets. Ensured accurate reconciliation of financial records and invoices. Analyzed competition, demographic & economic market data and conducted a feasibility study of expanding into the other markets.
●Invoice Reconciliation of over $250,000 Outstanding Balance due to CIOX
●HCA San Antonio/Austin best performing Shared Service Center for HCA
●Highest Results in Revenue, Profit Margin, NPS-Customer Satisfaction Score of 9.43 on scale of 1-10
●Reduced operating cost by 13% by introducing responsibility accounting and streamlined procurement practices
●Directed all aspects of operations, including human resources, marketing, budgeting, utilization review, cost control, continuous quality improvement, customer/community relations, and risk management/safety.
VICE PRESIDENT OF SALES (INFORMATION TECHNOLOGY, SAAS, EDI)
Datatrans Solutions ǀ Aug 15’ – May 17’ (Relocation to San Antonio,Texas)
Vice President of Sales, Marketing, Business Development, and Client Success
●Created an Elite Sales Organization from the ground up to add to the business portfolio, Healthcare
●Created Inside Sales, Call Center, Client Success, and an implementation team
●Streamlined Outside Sales to maximize profitability, double sales revenue and customer retention
●Created Client Success Team to help with implementation and completion of projects.
REGION DIRECTOR (LOGISTICS AND SUPPLY CHAIN FOR HEALTHCARE)
TRIOSE Inc. ǀ Mar 14’ – Aug 15’
Managed region, which included the states of Texas, Oklahoma, Arkansas, and Louisiana, ensuring proper operation of Hospital, GPOs’ and Healthcare services. Expanded Healthcare blueprint to include Supply Chain and Logistics solutions. Created and implemented administrative procedures leading to an efficient, productive environment, establishing new employee handbooks and protocol.
●Increased New Sales Revenue by 33%, Increased Existing Accounts Revenue by 76% and added new Business Development sales and opportunities to build a Sales pipeline of over 25 million
●Created Sales Process in Salesforce and initiated training programs for the entire company
●Implemented “Fast Track” processes for small to mid-size organizations, increasing the efficiency levels and customer satisfaction
NATIONAL SALES ACCOUNT MANAGER (RECORDS MANAGEMENT, IT)
Iron Mountain (Formerly Known as Recall Inc.) ǀ Apr 10’ – Mar 14’
Managed territory for all of Houston, Texas. Managed accounts for 5 different product lines including Records Management, Records Destruction, Digital Records Scanning and Projects, Records Information Governance, and Digital Record Product Services. Initiated improvements for existing products and created new interpretations to meet the needs of today's marketplace based on suggestions from customers. Created marketing plans, pricing structure, and sales strategy for all 5 product lines.
●Interpreted and anticipated the goals of our customers, including those outside of my immediate geographic area, support Cross Market activities, identify and grow Key Market accounts, prospect new accounts, and support other specific accounts, as needed.
●Delivered client-specific marketing solutions through relationship development, needs assessment, product and service overview, and marketing recommendations
●Revived dormant accounts by re-establishing relationships with key decision-makers.
●Determined current on-going product needs for each client, and supervised each account to set forth a plan of execution to increase revenue.
TERRITORY OPERATIONS MANAGER (LOGISTICS AND SUPPLY CHAIN)
CHEP (Formerly known as IFCO Systems Inc.) ǀ Dec 06’ – Apr 10’
Managed Wal-Mart/Target Pallet Management, Supply Chain, and Logistics operations and sales - 8 locations in 5 states. (Texas, Arkansas, Tennessee, California, Arizona). Maintained superior Customer Service with Wal-Mart and Target Corporation winning their vendor awards yearly. Visited, Maintained, and Presented Quarterly to Executive Leadership at Wal-Mart and Target Corporate. Analysis and Budget Preparation for all locations to include Incentive Compensation Distribution
●Spearheaded tactical sales functions and implemented business plans for generating new business and customer retention across the controlled territories.
●Created a business-tracking tool that achieved improved accuracy in customer forecasting as well as a heightened understanding of current territory base business and future sales growth.
SENIOR MANAGER & ACCOUNT EXECUTIVE (PARCEL AND LTL)
FEDEX Ground & Watkins Motor Lines ǀ Jul 00’ – Dec 06’
Generated Handled New Sales, Accounts Management and Business Development for the San Antonio and Houston Markets. Implemented plans and organized schedules for projects and related actions to assure that mission support program objectives are met.
Account Executive: Watkins Motor Lines
●Created New Sales and Business Development growth to increase revenue by 198%
●Retained 80-92% of accounts for Account Management
●Grew Houston territory by 200% with large multi-million dollar accounts such as Landry's Corp.
●Responsible for territory that yields over 10 million dollars
●Top Salesman for three consecutive quarters, and also achieved 198% quota attainment
Senior Manager: Fed-Ex Ground Home Delivery
●Managed the fourth largest home delivery facility in South Houston.
●Responsible for 60 direct reports in Human Resources, Operations, Sales, and Administration
●Analysis of profit and loss statement and fiscal responsibility for a yield of 40% profit margin
●Maintained superior Customer Service of South Houston delivery to include Service Center of the year, quarter, for profitability, Complaints, and On-time service
●Responsible for Logistics, Facility, Equipment, and Inventory of 50 million dollars.
DISTRICT QUALITY OF PRODUCTS MANAGER (LTL TRANSPORTATION)
YRC (Formerly known as Roadway Express) ǀ Jun 94’ – May 00’
Performed all core Management, Operations, and Sales Roles at each terminal. Spearheaded establishment of teams responsible for quality assurance data collection, corrective action and internal audit validation and verification. Re-initiated safety and quality training for all operations personnel in compliance with process instructions. Developed and implemented improvement processes through collaboration with cross-functional teams consisting of employees in production, engineering, and quality.
●Promoted and took over roles in Lubbock, Houston, San Antonio, El Paso, Southern California markets
●Played a pivotal role at each terminal and won awards such as "Best Satellite Freight Bill Control" in Lubbock, "Rookie Supervisor of the Year" in Houston, "Most Improved Satellite Outbound Operation" in San Antonio, and the "Manager's Award" in El Paso. The El Paso Terminal was named Terminal of the Year for 1999.
●Developed company-wide proactive training programs, which educated, coached, motivated and counseled staff to ensure performance goals were achieved.
●Assessed project risk, identify root-cause for project failures, developed risk management plans, implemented corrective actions to meet productivity, quality, and client satisfaction goals and objectives.
EDUCATION
BACHELOR OF ARTS IN POLITICAL SCIENCE AND BUSINESS ADMINISTRATION
Texas Tech University
Master of Science – MS, Management and Leadership
University of Houston
Data Science for Business, Building a Data Driven Organization
Rice University
Master of Business Administration – MBA Candidate
The University of Texas at San Antonio
PROFICIENCY
Microsoft Office Suite
TMS
AS400
Consultative Approach
CRM Software (Sales Force)
Acclivus/R3
SAAS
Miller Heiman Blue Sheet
Account Reconciliation
Several Logistics Software
Spin Selling
Presentations
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