Operation Manager - Housekeeping

Housekeeping Operation Manager with 20 years Middle East experience, reinforced by strong management & team leadership skills and vast background in Pre-Opening, Renovation, directing and organizing housekeeping activities and employees of housekeeping department. Dedicated to providing high quality customer service and analyzing data to make improvements to ensure guest satisfaction. Demonstrated ability to manage finances and create and meet budgets. Skilled at developing and implementing standard operating procedures and ensuring compliance with corporate branding standards. Personable & effectively manage relationships with all Stakeholders

Areas of Expertise

Leadership

Laundry Operations

Pre -Opening

Renovations

Financial Management

Data Analysis

Maximize Employee Productivity

Budgeting & Cost Control

KPO – Performance Metrics

Relationship Management

Recruiting & Hiring

Supervising & Training

Attention to Detail

Procurement

Performance Appraisals

Staff Development

Team Building

Customer Service

Guest Satisfaction

Communication & Decision Making

Professional Experience

Operations Manager – Pre-Opening 01.04.2019 onward

Samroha Luxury Resort, Kerala, India.

5* Hotel with Rooms including Presidential Suite, Suites, Premium Cottages with private pools.

Provide inspired leadership and managing operations of Housekeeping directly and oversee Front Office, F& B, Engineering, Human resources operation.

Develop, implement and review operational policies and procedures, planning & assist GM in taking strategy decisions and create & apply market strategy to promote hotel services.

Oversee budgeting, reporting, planning, auditing & room rating.

Ensuring all legal and regulatory documents are filed and monitor compliance with laws & regulations.

Help promote a company culture that encourage top performance, high morale and to improve customer service.

Work with senior stakeholders to plan short term and long term plans.

Identify and address problems and opportunities for the company.

Assist HR in recruitment whenever necessary as well as fulfilling manning to each departments.

Time Hotels & Resorts 01.08 .2017 - 30.11.2018

Cluster Executive Housekeeper

Managed 2 properties, Hotel & Suites with 480 Rooms

Achieved high score in Time Corporate Quality Audit with B Grade.

Executive Housekeeper – Pre –Opening

Time Hotels & Resorts -01.08.2017 – 30.05.2018

Time Rako Hotel, Qatar

5* Luxury Business Hotel with 202 Rooms with 3 Outlets, Banqueting & Conference Facilities, Health Club, Spa, Waves Roof Top Lounge.

Directed, managed and executed all aspects of housekeeping & laundry operation

Effectively lead the team to complete deep cleaning, soft cleaning, and housekeeping set up and managed to make the hotel ready well ahead of the pre-opening.

Assessed the property and prepared F.F&E, SOE requirement, pre-opening manning requirement, hired & trained the newly recruited team members and achieved exceptional cleaning standard.

Directed and supervised the installation & commissioning of Laundry Equipment’s.

Co-ordinated with all Contractors, Suppliers & internal departments effectively to complete all the housekeeping related works and to receive all required supplies on time.

Developed a service environment focused on guest with a passion for high standards in cleanliness with a motivated high performance teams.

Executive Housekeeper - Housekeeping & Laundry

Wyndham Hotel Group - 15.01.2015 – 18.07.2017

Ramada Hotel, Bahrain.

4* Star Deluxe Hotel with 225 Rooms, 2 Outlets, Meeting Rooms, Health Club, Fitness Facilities &Spa

Achieved high score in Wyndham Corporate Quality Assurance Audit for 2015 & 2016 with B+ & A Grade respectively.

Assessed guest feedbacks, developed improvement plans to address issues with housekeeping service continually and maintained high customer satisfaction.

Managed all aspects of housekeeping and laundry operations of the hotel with 225 Rooms.

Trained and developed 20 team members and an Assistant Housekeeper to ensure standards are met as per the brand standard

Developed a service environment focused on guest with a passion for high standards in cleanliness.

Managed upkeep of interior and exterior plants and gardens and oversaw performance of contractors and suppliers.

Prepared department budget, oversaw monthly PNL report and implemented cost control measures to maintain budget.

Identified and executed periodic special cleaning tasks (monthly / yearly), continually monitored progress to maintain the cleanliness and ensured proper records were kept.

Implemented Ecolab automated chemical dispenser system for laundry and Pro series for housekeeping resulted 15% savings in annual budget.

Assistant Director of Housekeeping

Pre-Opening Falaj Luxury Suites & Zen the Spa

Rotana Hotels & Resorts -11.08.2011 -26.12.2014

Rotana Hotel – Al Ain

5* Hotel with 250 Rooms including Suites, Luxury 1BR & Studio Suites, Chalets & Villas. 6 world-class Food & Beverage Outlets, Banqueting & Conference Facilities, Bodylines Fitness & Wellness Club, Zen the Spa and 2 Pools.

Managed all aspects of housekeeping and laundry operations for hotel with 250 Rooms.

Implemented new corporates standards, ADDTA requirements and reviewed S.O.P’s, policies and procedures to ensure proper standards were met.

Supervised, trained and developed a team of 68.

Prepared budget and pre-opening department budget.

Directed and supervised all pre-opening activities, including recruiting, interviewing and hiring team.

Organized Departmental Training Plan, Monthly Training Calendar, supervised DT’s training plan and conducted Training for Supervisors, HK Attendants to enhance the quality of the service and maintained records. Supervised inventory of supplies, equipment, amenities and linen.

Monitored guest comments and feedback continually and took corrective action to improve customer satisfaction.

Identified and executed periodic special cleaning tasks (monthly / yearly), continually monitored progress and ensured proper records were kept.

Developed duty schedules as per operational needs and occupancy & monitored productivity.

Conducted mid-year performance reviews and made personal development plans for supervisors and HK Attendants based on performance and requirements.

Organized department team building activities, outings and one-to-one meetings with staff.

Prepared yearly Departmental K.P. O’s to monitor progress.

Monitored and oversaw monthly PNL report, verified expenses and controlled the departmental budget resulted significant savings in expenses.

Executive Housekeeper – Housekeeping & Laundry

Hamra Hotels & Resorts -15.10.2010 - 31.07.2011

Acacia Hotel, Raz Al Khaimah

4* Deluxe Hotel with 373 Rooms including 103 Apartment. 2 Meeting Rooms, 4 Outlets, Health Club, Spa & Fitness Facilities.

Achieved Top Rated Clean Badge & Award from Venere.com.

Achieved Excellence Award from Trip Advisor for highest Customer Satisfaction.

Executed all aspects of housekeeping and laundry operations management for hotel with 373 rooms.

Developed & implemented Housekeeping Policies and Procedures and created Departmental S.O.P.

Lead team to successfully implement and achieve HACCP Certification.

Housekeeping Manager (H.O.D)

Ezdan Hotel & Suites - 15.04.2007 – 30.09.2010

Doha, Qatar.

2000 Deluxe Suites & 196 Hotel Rooms, 4 Outlets, Health Club & Fitness Center, Spa, Banquet &Conferencing Facilities with 7 Meeting Rooms.

Joined as an Assistant Manager pre-opening and promoted as a Housekeeping Manager in 2008

Directed and supervised 3 Assistant managers, 29 supervisors and 131 housekeeping attendants.

Assisted Director of Housekeeping in preparing F.F & E, S.OE, Manning requirement, Hiring and Training of new staffs as well as making Policies & SOP’s

Cluster Housekeeping Manager. Pre – Opening

Beverly Hills Tower & Regency Tower - 21.08.2006 – 14.04.2007

Doha Asian Games 2006, Doha, Qatar.

Executed deep cleaning and prepared rooms ahead of pre – opening schedule.

Prepared F.F.E, S.O.E, manning requirement, hiring and training of staff.

Developed & implemented Housekeeping Policies and S.O.P’s.

Supervised and led a multi-national team and achieved high customer satisfaction.

Housekeeping Supervisor Pre – Opening

Dusit International, Dusit Dubai Hotel - 21.09.2001 – 26.08.2006

Housekeeping Floor Supervisor Pre – Opening

Jumeirah Hotels & Resorts, The Jumeirah Beach Hotel – 25.09.1998 – 25.09.2001

Vocational Trainee (01.09.96-31.04.97)

Taj Hotels Resorts and Palaces, Taj Residency, Cochin, India.

Personal Profile

Nationality : Indian

Marital Status : Married

Passport No : K 7904743

Date of Birth : 08.04.1974

Permanent Address : Sunil.K.K.

: Kalarickal House

: Ernakulam District

: Kerala, India.

EDUCATION

Bachelor of Arts, English, Mahatma Gandhi University, Kerala, India

Certificate Course in Hotel Accommodation Operation - Housekeeping. Food Craft Institute, Kerala, India

Diploma in Hotel Management & Catering Technology -Santhigiri School of Hotel Management & Catering Technology, Kerala India

TRAINING

ISS - Interviewing and Selection Skills Training

MED - Managing Employee Development Programme

MPP - Managing People Performance Programme

OJT - On Job Training Certificate

ZODIAC Management Training

EQL Leadership Development Training – Six Seconds

TGS - Total Guest Satisfaction Training

GTC - Group Training Certificate

OHSAS 18001:2007 –Occupational Health & Safety Training

HACCP System Awareness and Implementation

MEDIC FIRST AID Training Programme

Property Management Systems - Opera, Fidelio, IDS, Protel, FBM

Sunil Kumar

PB No 5750

Cochin, India

Mobile: +916*********, +919*********

Skype: sunil.k.k

Email: ac98mc@r.postjobfree.com

: ac98mc@r.postjobfree.com

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