Social Media Help Desk

THOMAS HEANEY

973-***-**** *************@*****.***

** **** ******* ******, **********, NJ 07003

DIRECTOR – TECHNOLOGY OPERATIONS

Strategic and solutions-focused Technology Executive with a career history of designing and implementing high profile and complex solutions that deliver immediate results, as well as long-term operational improvements. Known for going above and beyond the scope of normal work to uncover opportunities to cut costs, maximize available resources, and deliver all technology initiatives on-budget and on- schedule. Keen business sense, with a record of effectively managing large budgets, leading cross-functional teams through all phases of the project lifecycle, and maintaining strong vendor relationships. Areas of expertise include: TECHNOLOGY PLANNING & STRATEGY, LARGE-SCALE PROJECT MANAGEMENT, DISASTER RECOVERY & IT SECURITY NEEDS ASSESSMENT, IT INFRASTRUCTURE & DESIGN, DATA WAREHOUSING, NETWORK ADMINISTRATION, LOGISTICS STARTUPS & CHANGE MANAGEMENT, POLICY DEVELOPMENT, TECHNICAL SUPPORT, E-COMMERCE & SOCIAL MEDIA PROFESSIONAL EXPERIENCE

NYC St. Patrick’s Day Parade Inc. – New York, NY 2015 – Present DIRECTOR OF INFORMATION TECHNOLOGY

Develop and build out Wordpress website with subscription modules and storefront with a blog. Develop and manage team of 6 people. Build up and manage social media coverage for the parade as well as work as a liaison for the coverage from NBC. Work to find new sponsors. Work on website content. Build an online affiliation subscription system to track all paid affiliates. Responsible for overall health and vitality of the website and the social media pages. Responsible for videotaping the parade for security purposes. Support the maintain the computers in the office and make sure there is an online backup of the accounting programs.

Independent Technology Consultant – New York, NY 2012 – Present INFRASTRUCTURE, MIGRATION, AND HELPDESK

Build out Server Room with 5 racks. Rewire old racks, removing “spaghetti” wiring. Various data center work dealing with Servers, Switches, Routers, and Storage units.

Planned and implemented 3 Microsoft Exchange Migrations, including migration from Exchange 2000 to Exchange 365, Exchange 2003 to Exchange 2010, and an Office upgrade to 2013 (almost same as Office 365). Microsoft Exchange migrations were for up to 600 users and 1,000 unique mailboxes.

Work as per diem remote desktop help desk support for various companies throughout the greater New York City area. Work support coverage of all level 2 and level 3 desktop/printer/server support for small to medium size businesses. Kit-digital Corporation – New York, NY 2011 – 2012 TECHNICAL LEAD

Work to combine data centers across the Americas region. Managed data center migrations. Worked on design and deployment of F5 and Foundry in new environment. Travel to all data centers for hands on work and auditing. Work toward integrating the various disparate platforms onto on next generation platform. On Call 24/7 for any need. Worked to maintain account relationships with vendors. Thomas Heaney 973-***-**** *************@*****.*** KickApps Corporation – New York, NY 2006 – 2011

DIRECTOR OF IT

Direct IT infrastructure in the offices and the data centers for the organization. Maintain data center infrastructure in multiple locations across the country and internationally. Supervise and manage the help desk, and system administrators in India, New York, and San Francisco. Provide strategic insight into development of capital expenditures plan. Maintain hardware inventory, email systems, accounts, and corporate wiki. Setup video conferencing systems for New York and San Francisco offices. Manage AlertSite, Nagios, Akamai, and Cacti Graph reporting. Purchase and install hardware including servers and all new computers for both front and back end. Established and maintained third-party/vendor relationships

- Engineered design and development of $1.2M Rapid Growth Data Center, saving company 2 million off their budgeted amount for the project. Quickly built N+1 facility from ground up expanding from 3 racks in a cage to 15 racks within a year. Personally handled all aspects to avoid contractor or managed services fees including leading the team in all planning, specifying requirements, determining power draw and data capacity, purchase, physical installation, network installation, applications, setup of virtual servers, and implementation of fault tolerance on the network.

- Led disaster Recovery Center build out and ensured California-based team delivered ahead of schedule. Coordinated purchasing, receiving, assembling, racking and stacking, networking, imaging, firewalling, and connecting to the main data center via a private fiber line for site comprised of 15 racks and over 150 servers.

- Saved $100K on hardware costs during build of disaster recovery site. Leveraged available resources from yuku subsidiary and sourced F5 BigIP for both data centers, installed ASM, upgraded to version 10 on all 4 units.

- Eliminated network interruptions and enhanced customer experience by rewiring backend private VLAN in Newark to stop crashing of production systems. Established relationships with Akamai to offshore 35 TB of static images and videos.

- Implemented additional 10 servers and 2 new Foundry Core switches to support production network. Meticulously planned and effectively communicated changes to team, ensuring that production systems cutover to the new switches without downtime or any interruption to the network.

- Achieved full redundancy, enabling a competitive edge and ability to advertise as having no single point of failure. Implemented Cisco routers and the Barracuda Load Balancer for Professional Services Environment.

- Negotiated a 25% discount with Dell to support a massive installation of new foundry core switches, bulk upload servers, Sphinx servers, 6 CMS servers, and 10 New Dell servers, effectively saving $30K+.

- Implemented point-to-point circuit between Oakland and Newark Datacenters. Renegotiated with third-party vendor to save

~$18K – approximately half of previous vendor costs. INDEPENDENT TECHNOLOGY CONSULTANT 2004-2006

Developed and maintained a healthy client base throughout New York City Metro area. Catered to a diverse set of businesses including financial services, technology, and non-profit clients. Performed network installations including interconnecting WAN and LAN at multiple locations, building and managing servers and telephone systems, and developing technology plans.

- Recruited to fulltime position with KickApps based on exceptional performance in help desk and network support, and server installation and maintenance.

Party Rental Ltd. Teterboro, NJ 2003 – 2004

NETWORK ADMINISTRATOR

Maintained WAN covering 10 locations on East Coast from Maryland to Connecticut, as well as 200 computer workstations. Installed configured, and maintained all Windows and Linux Servers, and configured and maintained various Cisco Routers and Microsoft Exchange 2003. Provided help desk support to 300 end-users.

- Executed smooth migrations from NT to Active directory and from Exchange 2000 to Exchange 2007. Thomas Heaney 973-***-**** *************@*****.***

- Setup SNAP storage arrays, Windows servers, and SQL server. Saint Peter’s College – Jersey City, NJ 1999 –2003 NETWORK ADMINISTRATOR

Supported network with 500 end-users including installation and configuration of NetWare 5.1 OS, NT 4.0, Windows 2000, Cisco Catalyst Switches, Microsoft Exchange 5.5. Migrated Novell to NT and ultimately migrated NT to Active Directory. Katherine Gibbs School – Montclair, NJ 1998

MIS MANAGER

Oversaw LAN/WAN across 2 campuses and 5 buildings in Integrated Novell 3.12 and UNIX environment. Setup T1 connections, designed new Apple computer lab, and maintained user computers. TECHNOLOGY PORTFOLIO

Software: Windows, Mac, Windows Server, Linux, Apache, Tomcat, Java, JBOSS, Office, Nagios, Ganglia, AlertSite, Akamai, Hardware: Dell, Sun, HP, Storage Arrays, NAS, DAS, Isilon, HBA, ISCSI, Mellonex, Fiber-Channel, Mellonex, Infiniband Networks: F5 BigIP, Cisco, Foundry, Brocade, SonicWall, Linksys, Netgear, Tiger, Fiber, Copper, T1, T3, EOC, Burstable lines, point to point lines, VPN tunnels, AnyConnect, infiniband, HBA, Methodologies: ASM, LTM, iRule, VPN, IPSec, DNS, SSH, Redundant networks, Fault Tolerance, N+1 controls, SAS 70 Type II OS: Windows, Macintosh, RedHat Linux, Fedora, Unix (BSD) EDUCATION & CERTIFICATION

• BS – Computer Science – Saint Peter's College – Jersey City, NJ

• AA – Culinary Arts – Hudson County Community College – Jersey City, NJ

• Novell Certified

• CISCO trained

• F5 BigIP trained

• A+ Certification

• MCSE trained

Community Involvement

• Assistant Scoutmaster Boy Scouts of America - Troop 22 Northern New Jersey Council - 4 years

• Den Leader and Senior Committee Member - Boy Scouts of America Pack 22 Northern New Jersey Council - 2 years

• Morris Canal Greenway of Bloomfield - Appointment to Secretary Commissioner by Mayor of Bloomfield

• Bloomfield Parking Authority - Appointment to Commissioner by Mayor of Bloomfield.

• Essex County Democratic Committee Ward 1 committeeman. Elected position for term of 3 years - currently serving.

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