CHRISTINE DE LA DURANTAYE

#**-*** ********* ******, ****** ON K2B 8K3

613-***-**** (c)

ac98ep@r.postjobfree.com

OBJECTIVE: To find a position where I can put my experience and skills to use while contributing to the organization.

Highlights of Qualifications

●Over 20 years work experience in the Data Entry and Clerical fields

●Very good skills in providing excellent customer service

●Strength in multi-tasking and time management

●Outstanding organizational skills

●Proven ability to work independently or as a team player

●Proficient computer skills in Outlook, Outlook Office, Windows NT4.0, Windows 2007, Groupewize 4.1, WordPerfect, MSWord, CMS Open, Excel & Spreadsheets.

●Bilingual (English & French)

Demonstrated Skills and Abilities

Clerical Skills

●Performed clerical duties (faxing & photocopies)

●Sorted and distributed mail.

●Entering Data for Trusts, Journals and Expense Reports

●Petty Cash (counted the slips and entered the monthly expenses)

●Patent and Trademark Files (sorted the monthly files)

●Client Disbursements (sent out the accounts to the clients)

●Data Management (entered the data provided to me from the patent & trademark office and the petty cash department.

●Data Entry (entered feature codes for phone lines)

●Distributed orders to the phone agents

Customer Service Skills

●Supervise staff as they are taking phone orders from the customers,

●Monitor agent calls, review customer surveys as well as agent surveys

●Train agents on how to answer phones and take proper orders,

●General office duties such as keeping records, filing and faxing, running reports on productivity and inventory

●General telephone duties (i.e. order taking)

●Handle customer call backs and complaints

●Provide the customer a pleasant ordering experience to insure repeat business

Administrative Assistant Skills

●Scheduling meetings and appointments

●Filing, faxing, scanning and making photocopies

●Main contact for client calls and couriers

●Coordination for accounts receivable

●Processing correspondence (email, regular mail and memos)

●Receptionist for the office

●Data Management (entered documents lists)

EMPLOYMENT HISTORY

Sunlife Financial (Administrative Assistant) Ottawa, ON April 2011-January 2013

Clayton Law Office (Administrative Assistant) Ottawa, ON September 2004-December 2009

Bell Canada (Administrative Clerk) Ottawa, ON October 1999-December 2002

Gowlings, Strathy & Henderson (Data Entry) Ottawa, ON May 1999-October 1999

Pizza Pizza Ltd (Customer Service Representative Ottawa, ON February 1993-March 1999

& Supervisor)

EDUCATION

Ecole Secondaire Champlain (Successfully completed Grade 12-OSSD)

Ottawa, ON 1985-1990

REFERENCES available upon request

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