Customer Service Assistant

Renee Hexstall

347-***-**** *******.*****@*****.*** Woodbridge, VA 22193

QUALIFICATIONS SUMMARY

• Self starter: Takes responsibility for projects and assignments.

• Customer service oriented: Maintains positive relationships, improving customer experience.

• Entrepreneurial: initiates projects and sees them through to completion.

• Organized: Manages multiple projects and tasks, attention to detail.

• interpersonal skills: Works well on a team, responsible, emotional intelligence.

• Communication: Cross departmental communication on various levels. PROFESSIONAL EXPERIENCE

KLDiscovery Mclean, VA March 2019 - Present

Staffing and Recruiting Specialist

• High volume staffing in fast paced environment for projects in various markets.

• Staffing and recruiting for various projects in different markets.

• Distributing on-boarding materials to contract attorneys.

• Reporting Managed Review projects and contract attorneys and pay rates to Human Resources.

• Interviewing/ screening candidates.

• Posting ads in various markets

• Tracking, creating, updating requisitions and candidate profiles in Taleo.

• Communicating with Review Managers providing project updates during various stages.

• Corresponding with contract attorneys about emerging projects, distributing sensitive paperwork, answering project inquiries.

• Creating and maintaining positive relationships with internal and external clients.

• Maintaining staffing and recruiting manual and processes.

• Initiating and leading project for staffing and recruiting team. KLDiscovery Mclean, VA August 2018 – March 2019

Staffing Administrator

• Assisting the Managed Review Department with day to day tasks including distributing, tracking, organizing and reporting the status of new hire paperwork.

• Acted as a liaison between Managed Review and Human Resources.

• Ensured smooth project launches utilizing established processes

• Reporting incoming projects via weekly staffing projections and maintained project rosters.

• Maintaining communication with review managers and review attorneys.

• Assisted with administrative tasks relating to contractor employment before, during and after projects.

• Assisting with implementation processes.

• communicating with Human Resources to track new hires, pay rates and current projects.

• Tracked applicants in Taleo.

REV Remote December 2017 – August 2018

Transcriber/ Captioner

• Transcribe or caption recorded proceedings in accordance with established formats.

• Operate computerized captioning equipment to provide captions of prerecorded broadcasts for hearing-impaired viewers.

• Utilize captioning software to translate audio into text.

• Review and edit transcription and captioning for spelling, grammar, clarity, consistency, proper formatting, and accuracy.

Pathfinders Club Corona, NY October 2007 – October 2017 Instructor/ Counselor (Volunteer)

• Assisted with planning budgets, field trips, activities.

• Attended meetings and training.

• Recorded, prepared and submitted reports.

• Oversaw, mentored and directed youth during activities. US Army Child and Youth Services FT. Stewart, GA September 2011 – April 2012 Program Assistant

• Planned, prepared, and developed various teaching aids, such as charts, and graphs.

• Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

• Organized and labeled materials and displayed students' work in a manner appropriate for their eye levels and perceptual skills.

• Observed students' performance, and recorded relevant data to assess progress. EDUCATION

Master of Science in Psychology, University of Phoenix, August 2016 Bachelor of Art in Psychology, Ashford University, October 2013 ADDITIONAL SKILLS

• Microsoft Office Suite

• HireRight

• DocuSign

• Adobe

• Bullhorn

• Encore

• Outlook

• SharePoint

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