Customer Service Manager

MANUEL MEDIAVILLA

Home: 956-***-**** - Cell: 956-***-**** - ******************@*****.***

PROFESSIONAL SUMMARY

Experienced buyer proficient in managing all aspects of purchasing operations including balancing inventories and forecasting. Nine -year track record of success in manufacturing. Leader adept prioritizing critical business needs while building strong relationships with team members, customers and external partners.

SKILLS

Microsoft, Excel, Word, Power Point and

Continuous process improvements

Internet Explorer, Oracle

Strong interpersonal skills

Customer service skills

Multitask

Communication skills

Strategic Thinking

Negotiation

Cost Reduction

Supplier Management

Excellent work ethic

ERP system

Bilingual in Spanish and English

LANGUAGES

Bilingual (English/Spanish)

WORK HISTORY

10/2010 to Current Buyer II

Woodcrafters Home Products – Weslaco, TX

Monitor inventory levels and demand daily placing purchase orders for over 1,000 part numbers of raw material using MRP and ERP systems.

Report any Supply Chain material or service issue to the area Manager and provide possible solutions.

Continuous search for alternate sources (vendors/ items) for quality improvement or cost savings.

Achieved KPIs parameters such as MOQ, SS and ABC excess to lead time.

Ability to effectively quote and negotiate with vendors, contractors, etc. to obtain the most cost effective prices and contract terms for goods and services.

Effectively expedite purchase orders by identifying and resolving quality or import/export logistics problems.

Make recommendations regarding physical inventories and Cycle counts and develop action plans.

Monitor and manage supplier performance holding them accountable to commit with agreements.

Coordinate machinery purchases for Capital Project between US and Mexico.

Monitor OTD for logistics and import/export of material shipments.

Placing and controlling purchase orders using Oracle for MRO supplies and services.

Communicating and resolving with vendors any issues on inventory needs, quality and

delivery.

Supervision of 1 person.

Maintaining purchasing records and source list.

Track POs status by reviewing daily activity reports and resolves any past due orders, invoicing errors or interruptions in supply.

08/2004 to 09/2010Administrator

Tu Farmacia.Y Más – Humacao, Puerto Rico

Supervised work performance,18 employees and supervisors.

Helped the owner to create new ideas improving the store.

Assisted trade shows and buying new products.

Tracked on hand and perpetual inventory.

Managed suppliers on regular basis.

Control store budget.

Helped customer questions, problems and complaints in person and via telephone.

Trained and served as peer coach new sales associates.

01/2002 to 07/2004 Assistant MGR

Walgreens – Needham, Massachusetts

Managed cash transactions and nightly closing cycles.

Supervised 6 employees.

Coordinated products orders and delivery for the store.

Tracked product inventories.

EDUCATION

May 2004 Bachelor of Arts: Business Administration Marketing and Entrepreneurship

Communications

Curry College - Milton, Massachusetts

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