Operator Administrative Assistant

Virginia S Bailey

*** ******* **** **

Dallastown, PA 17313-9431

Phone: 410-***-****

Email: ************@*******.***

Objective

A position as a Receptionist, Switchboard Operator, or an administrative assistant. Ability Summary

Experience in operating telephone business systems equipment and switchboards to relay incoming, outgoing and interoffice calls.

Employment History

Dispatcher

05/2019 - 08/2019 Barrett Services/Hart 2 Heart

Transportation

355 Granary Road, Forest Hill, MD

I sent drivers to pick up their passengers in a safe and timely manner. I also kept track of them to make sure that all we well.

Wheelchair Van Operator First Responder

06/2013 - 04/2019 Barrett Services/Hart 2 Heart

Transportationrt Transportation

355 Granary Road, Forest Hill, MD

I got the privilege of driving disabled passengers to and from their doctor appointments in a safe and timely manner. The more times I picked up the same passengers, we became friends, and later like family.. Van Driver

06/2007 - 02/2013 Pickton Transportation 47 Bridle Lane, Nottingham, MD My job was to make sure that my passengers arrived to and from their destination in a safe and timely manner. In order to insure their safety, I tied down their wheelchair and seat belted them in their wheelchair. Receptionist Telephone Operator

07/2001 - 01/2007 Towson Ford Sales Inc 926 York Rd, Towson, MD The Switch Board or Telephone Operator is the first impression a customer hears when they call a company. If they get a bad impression of the company, they have a problem with the company right a way. If they get a good impression of the company, it makes the caller a little nicer to the person they end up speaking to. It was my job to answer the calls in a timely and courteous manner. I greeted the customers that came into the show room and got them the help they they needed. The new sales asscoiates usually had their desks near mine. I helped more than one of them sell their first car. I stocked in both new and used cars when they arrived at the show room. I answered the phones for the whole company. I received a lot of calls for the service department. I would receive many Irate service customers calls, either because their call wasn't answered, went in to voivemail, or they got hung up on. I was able to calm them down and get them the help they needed. Sometimes the former irate callers would come to see me in the show room to thank me for the help that I gave them. I received and distributed the company mail. I filed and kept a log of the Service, Parts, and Body Shop Tickets. I also receipted the money for each department which aided our accounts receable department. I also performed other duties when needed. I also received payments for the cars and kept a log of them. I did other duties as needed. Virginia Bailey

Switchboard Operator

03/1990 - 06/2001 Procter & Gamble Co 11050 York Rd, Hunt Valley, MD As with any company, the Switch Board or Telephone Operator is the first person a caller speaks to when they call a company. The person answering the phone gives the caller a good or a bad first impression of the company. It was my job to make sure that their first impression of P&G was a good one. Other employees, gave me the title as the voice of P&G. When I first started at P&G I was a temp only there for a day. It wasn't long before I was asked to come in the next day. This happened for around three months. I was soon asked to be considered for a permanent position. I answered and sent to the appropriate party a high volume of phone calls in a proficient and courteous manner. I kept a count of all of the calls I answered. The average number of calls was 1200 a day with very few hang ups. My supervisors were very surprised at this. While answering high volume of calls, I revamped and maintained the company directory. After they were printed,I mailed out the directories to the employees. Unfortunately, when a friend of mine was killed on company property by her boyfriend I had over 2200 calls which I had to screen very quickly and carefully. I was dealing with many calls from the press which had to get sent to security and public relations. My bosses were impressed with me that day, I told them that I was only doing my job. While answering the phone I sent out company mailings, filed sales and merchandiser applications, and did other administrative duties as needed. I was their operator for 12 years. I would still be there today, but my job is now an automated system. While there, my position kept moving to many departments from HR to Facilities. No matter what department I worked for, I did any job that was asked of me. Education and Training

Issuing Institution Location Degree Received Course of Study Dulaney Senior High Timonium, MD High School Diploma General High School Curriculum Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Expiration Date Passenger-For-Hire Liscense Maryland Public Service Commision 09/2013 09/2015 Honors & Activities

Sing in my church's choir. Play the autoharp in the praise band. Ring in the bell choir. Work with the youth in Sunday School. Like to knit, crochet, sew other hand crafts and like to read. Virginia Bailey

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