Manager, marketing Customer Service relationships

ADENIYI SAHEED-OLUFOWOBI

289-***-**** Toronto, ON *****************@*****.***

Sales and Marketing Professional

MANAGEMENT TEAM WORK PRODUCT KNOWLEDGE DETERMINATION

I am an experienced and dynamic Sales and Marketing Professional with over 15 years of ceaseless commitment with proven results in delivering various products in the banking industry and human resources. I obtain an MBA in Marketing, I am an astute trained professional with an innovate approach to deploy a strategic business development, an excellent customer service relationship, along with management skills. I operate with excellence, in order to achieve the short- and long-term goals of reputable organizations. I am asset driven with the passion to increase earnings and profitability.

PROFESSIONAL EXPERIENCE

Management

Excel in successfully managing the SME and Retail segment of various banks which result in the acquisition of new businesses for deposit mobilization

Problem solving professional with advanced interpersonal skills which result with the client retention index which increases by building and maintaining favorable relationships

Report writing skills shown through prepared transaction schedules and reports for submission to the regulatory institution without error

Risk Assessment

Applied risk assessment techniques through ensuring the banks credit exposure is within the set risk of bearing limits by effectively assessing the indication of risk in the banks risk asset profile

Keeping in touch regularly with staff and operating managers while creating risk registers and contributing to methods to control, reduce and transfer risk.

Negotiation Skills

Proven ability to utilize strong negotiation skills by forming strong relationships through rapport

Strong analytical skills which enhanced the quality of the credit risk applications and reduced the likelihood or emergence of under-performing loans by being proficient with transaction and data

Negotiate sales prices and other fees vigorously to ensure maximum proceeds and being sure to keep in constant contact with our buyers

WORK EXPERIENCE

Group Head, Union Bank of Nigeria March 2014-April 2019

Coordinated and monitored business activities and monthly portfolio reviews of fourteen branches

Rendition of the cluster’s monthly performance report(MPR) and ensured we surpassed our targets

Drove businesses, broke down cluster set targets to branches based on available resources

Lead the process of marketing the banks products and services via branches

Dealt with loan recovery while ensuring load tending are leading to recovered and salvaged

Maintained a customer service relationship with key accounts within my region:- HNI and high volume with a low cost turnover in the corporate firm and industry accounts

Periodic coaching, training and mentoring of over 500 employees under my supervision

Branch Manager, First City Monument Bank Ltd January 2007-January 2014

Lead business development, customer relationship management while coordinating, directing and managing overall activities of the branch

Responsible for deposit mobilization (FD,CA,DD,etc) and the monthly performance report

Performed risk asset creation and management (Term, OD, RDF, APG, DAUE and portfolio review

Directed the supervision and monitoring of the set financial objective of subordinates

Marketed the banks products and services aggressively and ensure the bank has an enviable share

Provided membership to teams, making periodic visits with team members or individually to ensure more familiarization of the branches customers (KYC).

Branch Manager, Bank of Agriculture Limited October 2004-December 2007

Deposited mobilization: Grassroots deposit mobilization among the rural dwellers

Inculcation of banking culture to the rural dwellers and granted micro-credit to the less privileged

Provided general supervision and coordination of the branches’ activities

Prepared credit appraisal, defense and approval before credit committee

Rendition of monthly returns and supervised projects financed by the bank

EDUCATION

Institute of Data Processing Management 2008

Agricultural & Rural Management Institute Project Management 2004

Obafemi Awolowo University Masters of Business Administration, Marketing 2002-2004

Olabisi Onabanjo University Bachelor of Science, Economics 1990-1995

CERTIFICATIONS

Canadian Language Benchmark Certificate 2019

Competent Manager Certificate 2009

Effective Selling & Marketing Skills Certificate 2008

Intermediate Credit Analysis Certificate 2003

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