Sales Customer Care
Resume:
Covering Letter
Respected Sir/Madam,
I am pleased to apply for the position of Admin Assistant/Secretary/Receptionist with your organization.
I have 10 years of collective experience as Office admin secretary /Customer care & as Receptionist, also Day to day Office management / secretarial tasks / assistance in Quotations preparation and follow-up client’s meetings.
I believe my strong point is dedicated service in above mentioned area & handling many computer-oriented jobs. I am confident that I shall be able to take up successfully any assignment in important / executive Office secretarial jobs.
Although, I have gone through in considerable details about my experience in the enclosed bio-data, there may be some other things which you would like to know about me in which case, I shall be pleased to provide you with that information.
Thanking you in anticipation and Look forward for a favorable response from you soon.
Thanks & Regards
Stephy George
*************@*****.***
Stephy George
*************@*****.***
Contact number: (974-********
Profile:
Female, 28
Nationality: India
Current Location: Doha Qatar.
Current Position: Front Office Cum Admin Assistant.
Company: Able Food & Beverages – Able Water Plant (A Division of Able International Group- FMCG Sector)
Preferred Locations: Dubai, Qatar, Bahrain
Salary Expectation: Not Specified/Negotiable
Work Experience
Dec 2018 - Present -Able Food & Beverages (A Division of Able International Group.)
Front Office Cum Admin Assistant
•Handling all reception & admin duties.
• Assist in accounts, (Mainly the Tally/ invoice Entry.)
• Maintain the customer enquiries and executive reports.
•Collecting daily scores and preparing sales report on daily basis.
•Pay roll Report calculation and submission to HR.-Monthly Wise
•Preparing Quotation, sending & follow up as per the manager instruction.
•Updating of ERP (Enterprise resource planning) software (Sales & Store)
• Manage and schedule appointments for DGM and other managers.
•All the secretarial, clerical duties assigned by the senior management time to time.
Jan 2018 – Nov 2018 - Country vacation Doha, Qatar
Nov 2013 -Dec 2017 - Country vacation -Bahrain
Customer Relationship Manager
Mingle with the New customers as well as existing members of club and make them feel a good hospitality experience and meet their service and enquiry requirements.
Maintaining high level of accuracy with customer database, Documentations work & Sales and tele reports.
Training new employees on product knowledge and sales & tele marketing techniques as per the company instructions & Standards.
Supervise 6 sales & tele individuals and help them to achieve monthly sales goals and Targets, also keep them motivated.
Handling customer service issues such as Services, holiday bookings, cancellations &refund issues.
Generate fresh sales using walk in clients and ensure the customer flow through tele marketing.
Sep 2011 - Oct 2013 -Jaguar land Rover Cochin, India
Front Desk Officer
•Mingle with the customers and make them feel a very good hospitality experience.
•Checking cleanliness of the showroom display vehicles, to stand / be seated near the reception in full uniform.
•Watch the security actions when a customer enters and reporting lapses if any to the marketing manager.
• Wishing the customer and receiving them from the entrance, and find out the purpose of visit.
•For new walk-in, take them to the customer lounge, small chat with customers to make them feel comfortable.
•Direct other visitors to the concerned departments, taking kids to the kids’ corner.
•Ordering refreshments from pantry, assisting the duty sales in providing pos material to the customer.
•Keep the cleanliness of the showroom furniture, toilet, pantry, and display vehicles.
•Showroom flower arrangement, checking the showroom a/ c, lighting etc. Any other duties assigned to me.
•DMS Updating, Delivery document preparation, and Customer Follow Up.
Jul 2009 - Aug 2011- BMW –Platino classic Cochin, India
Customer Relationship Officer
Managing the customer data, Tele calls, Prepare the daily sales reports, reception and customer care duties assigned by the management.
Education
Jun 2013 - Jul 2016 Kannur university Kerala, India
English, Bachelor (BA English)
Jun 2008 - Jun 2009 Frankfin Kerala, India
Higher Diploma in Aviation hospitality and travel management.
Other Certificates
2008 First aid Frankfin, India
IT Skills
Windows & Office tools
MS office, word and excel Advanced.
Adobe photoshop: Basic
Languages
English: Fluent, can communicate in a business environment.
Hindi: Fluent. (Speak, Write & Read)
Tamil: Working knowledge (Speak)
Malayalam: Native
Soft skills
Good Communication.
Time Management.
Self-motivation.
Leadership.
Adaptability.
Working well in a team.
Being a quick learner.
Personal details
Age & date of birth : 28 yrs.24-06-1991.
Name of father : T.M. George .
Marital status : Single.
Religion : Christian.
Cast : Roman Catholics.
Nationality : Indian.
● Passport details : Passport Number-K6242880
Doha -Qatar
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