Restaurant MANAGER

PERSONAL DETAILS

Name: Zahir Abbas

Address: Farwaniya - Kuwait

Mobile: +965-********

E-mail: ************@*****.***

PROFILE

As a Hospitality professional, my objective is to seek a challenging position as Restaurant Manger in a dynamic organization that welcomes initiative and dedication and demands excellence in consistently meeting business objectives and exceeding standards.

KEY SKILLS

Ability to lead business forward, bring energy and focus on the development business, setting strategic directions to meet the company’s objectives.

Good Time management and planning skills, especially with a view to reporting to deadlines.

Ability to work under pressure.

EXPERIENCE, DUTIES & RESPONSIBILITIES

The Sultan Centre Co. Kuwait July 2016 till Date

Restaurants Manager

Jeans Grill, Layalina Cafe & Good Food

Overall in charge of the Restaurant operation in terms of Business target and Profitability and to maintain the Brand standard, this includes the staff training and performance.

Optimized profit by controlling food&beverage and labor costs on daily basis.

Ensure monthly sales budget and profit is achieved thru sales plan and on hand monitoring of day to day operation of the store.

Consistently maintained high level of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Built sales forecast and schedules to reflect desired productivity targets.

Performs restaurant walk-through to gauge timeliness and excellent service quality.

Collaborate with Executive Chef in menu development and costing.

Developed and maintained exceptional customer service standards.

Ensure the store is prepared for internal audits through analysis/preparation of quality assurance and inventory statistics.

City Centre Commercial Co. Kuwait July 2012 –June 2016

Food Court Manager.

Work, and develop relationships, with external suppliers to ensure the very best reputation within the industry, and Receives the service required to ensure that the operational Food and Beverage team can deliver the highest quality Product and the highest financial return.

Ensure strict compliance with all relevant Hygiene and safety legislation and requirement.

Ordering of equipment within financial constraints, invoice querying and establishing a positive relationship with the Finance department.

Championing a training culture within the Food and Beverage team to ensure succession planning, and a culture that Exceeds the very best industry has to offer.

Responsible for maintaining and helping enforce the agreed brand standards for each outlet by conducting and managing monthly audits.

Planning and implementation of new ideas and menu specification each season.

Crowne Plaza Kuwait – Intercontinental Group of Hotels, Farwaniya, Kuwait Mar 2006 till Jul 2012.

Restaurant Manager & Brand Dept Trainer (Shabestan Iranian Restaurant)

Responsible in assisting the Operation Manager for the efficient running of the department in line with company’s strategies and brand standards, whilst meeting employee, guest and owner expectations.

Responsible to manage the assigned outlet as a successful profit centre, in line with the outlet’s operating concept and company standards, ensuring maximum guest satisfaction.

Responsible to assist the Operation Manager to ensure the financial success of the outlet.

Responsible for planning and execution of the monthly training calendar/plan as per requirements in order to increase staff productivity and improve standards.

Monitor staff allocation and plan duty rosters and staffing.

Responsible for outdoor VIP functions.

Responsible for maintaining the service standards set by the hotel within the Department.

Follow up the daily duties as directed by the Management

Launched innovative strategies to increase average per cover (APC)

Launch Food & Beverage promotions. Offer promotions to regular guests and new business development.

Club Supervisor – Fine Dine, Bar & Banquet (Officers Club – Sultanate of Oman) Jun 1997 - Sep 2005

Responsible for guest satisfaction with fine dine, bar.

Maintaining the standard service of club.

Overall functioning of special theme nights and out door banquet parties and official conference set ups.

Coordinating with various departments for maximum efficiency.

Training new recruited staff.

Hotel Harsha & Convention Centre, Bangalore Feb 1996 – May 1997

Asst-Restaurant Manager – Fine Dine Restaurant, Bar & Room Service

Responsible for efficient Service ensuring guest satisfaction.

Action guest requirements.

Coordinating with various departments for maximum efficiency.

Handling Cash.

Responsible to ensure guests feel at home.

Night Auditor

Hotel Windsor Manor, Welcome group of Sheraton Hotels, Bangalore March 1995 –Jan 1996

Worked as Captain for Specialty Restaurant, Bar, Discotheque & Banquet

Overall functioning of Restaurant.

Action guest requirements.

Coordinating with various departments for maximum efficiency.

Handling Cash.

Responsible to ensure guests feel at home.

Night Auditing. Evaluate the daily sales of Restaurant.

Hotel 32nd Milestone, Delhi Apr 1994 – Nov 1994

Training in various Departments

To study the various operational aspects of a Hotel.

To get a practical experience.

To know various problems and solutions.

To get the work experience.

EDUCATION Aug 1993 – Feb 1995

National Institute of Hotel Management

Diploma in Hotel Management Bangalore University

Secondary School Certificate (SSC)

Acquired Skills

Familiar with Hotel Operating Systems.

Hands on experience with Microsoft Word, Excel & Power Point. Junior Grade Typing.

ACHIEVEMENTS & CERTIFICATES

Awarded as Best Employee of the month at Hotel Harsha in Dec 1995.

Awarded as CCF Super Star at Ministry of Defense, Muscat in June 1999.

Certificate for Training and Development Food & Hygiene in May 2006 Crowne Plaza Kuwait.

Star performer of the month at Crowne Plaza Kuwait in June 2006.

Best team award for being highest in mystery shopper & beverage sales in Aug & Nov2007 Crowne Plaza Kuwait.

Awarded FIRST place for the department Trainers Audit for all quarter of the year in 2007 & 1st quarter 2008.

Awarded as Special Achievement for the year 2007 & 2010 for the BEST DEPARTMENTAL TRAINER Crowne Plaza.

Certificate of Achievement Intercontinental group of hotels for I.Q graduation May 2007 Crowne Plaza Kuwait.

Certificate of I.Q champ Intercontinental group of hotels for the month of June. Attended trainings on Leadership Skills, Train the trainer and Supervisory Skills, Crowne Plaza Kuwait.

Awarded as best department trainer for first quarter of 2011, Crowne Plaza Kuwait.

Awarded as Special achievement for the participation of “Chains Des Rotisseurs” Crowne Plaza Kuwait.

Training Seminars

Refresher course serving Food & Drink

Supervisory Skills &Guest Contact skills &F&B operation skills and Basic Food Hygiene

Craft Training Course(CTC) & Group Training Certificate(GTC) & Accelerated Leadership Development Program(ALDP-Module 1 & Module 2 & Module 3)

Managing Training& Development for the Business(MTD)

Be My Guest & I.Q & Fire Life Safety(FLS)

Revenue Management for Budgeting & Forecasting

PERSONAL INFORMATION

Date of Birth: 21st Feb 1973

Nationality: Indian

Religion: Islam

Address: 33/69, Anthony Nicholas Street, Ashok Nagar, Bangalore (INDIA)

Languages Known: English, Hindi, Urdu & Arabic

Marital Status: Married

Passport No: Z5183547, valid till Dec 2028

Place of Issue: Kuwait

Visa Status: Article 18 (Transferable)

Driving License: Issued in Kuwait, Valid till March 2022

Interests

I have a keen interest in calligraphy; I also enjoy being an active member of the community and take time to participate in various sports and recreational activities.

REFERENCES

I will be pleased to furnish references and relevant certificates/testimonials upon request.

Contact this candidate