Employee Relations Human Resource

JHOANNA FERLENE ONDOY

Manila, Philippines Knickerbocker Avenue, Brooklyn,

New York City, 11237 +63-917-***-****

*****.*****@*****.*** 1992 – 08 – 29

VISA: United States of America

Dedicated Human Resource professional offering 5

years of success in benefits administration,

employee relations and performance management.

In-depth understanding of policy implementation,

affirmative action guidelines and employment law

compliance. Strong leader with proven problem

solving and conflict resolution skills. And to be a part of dynamic organizations that provides a

professional growth and equal opportunities in the development of individual’s potential, skills, and capabilities.

EDUCATION SKILLS

Southville International School of Colleges Communication. Time management. Adaptability. MA Psychology Self-motivation. Ability to work Under Pressure. September 8, 2018 – Present Interpersonal and management skills. Adamson University LANGUAGE

BS Psychology English

June 2009-March 2013 Tagalog

EXPERIENCE

Human Resource Generalist

IFE Elevators Philippines, Inc.

January 2016 – Present

• Recruitment: sourcing candidates, background checks, initial interview of applicants for the required position, orientation for onboarding, and issuing contracts.

• Maintain records of personnel-related data and ensure all requirements are met.

• Respond and assist internal and external employee-employer related inquiries or requests: Counseling employees regarding work performance.

• Timekeeping, payroll, benefits, and seminars for the employees.

• Produce and submit reports to management and required documents for the Department of Labor and Employment.

• Set, enforced and explained HR policies to employees to cultivate compliant and satisfied workforce: Collaboration with the management to build and implement effective, modern employment policies.

• Managed employee rewards programs and health programs.

• Coached managers on how to properly evaluate and approach employees. Technical and Chat Support Representative

TaskUs, Inc.

June 2016 – December 31, 2016

• Part-time

• Engaged end users and answered questions via email, live chat, and phone call.

• Build and provide basic end-user troubleshooting and desktop support.

• Documentations and reports to team leader .

• Resolved issues within 10-15 minutes or less improving efficiency. Human Resource Generalist

Bacoor Doctors Medical Center

May 2014 – December 2015

• Recruitment: sourcing candidates, background checks, initial interview of applicants for the required position, orientation for onboarding, and issuing contracts.

• Maintain records of personnel-related data and ensure all requirements are met.

• Respond and assist internal and external employee-employer related inquiries or requests: Counseling employees regarding work performance.

• Timekeeping, payroll, benefits, and seminars for the employees.

• Produce and submit reports to management and required documents for the Department of Labor and Employment.

• Set, enforced and explained HR policies to employees to cultivate compliant and satisfied workforce: Collaboration with the management to build and implement effective, modern employment policies.

• Managed employee rewards programs and health programs. Human Resource Assistant

Marsman Drysdale Medical Products Inc

April 2013 – April 2014

• Recruitment: sourcing candidates, background checks, initial interview of applicants for the required position, and orientation for onboarding.

• Assist in timekeeping.

• Update and monitor 201 files of employees

• Performed various administrative functions, including filing paperwork, submission of government documents for employees, assist with meeting and presentations within company.

• Documentation and monitoring of disciplinary notifications for employees. REFERENCES:

Melanie C. Sevilleja Joselito A. Lopez

Human Resource Manager Operations Manager

Marsman Drysdale Medical Products, Inc. IFE Elevators Philippines Inc

+63-917-***-**** +63-917-***-****

Leslie Ortega Mari Cris Tan - Perez

Team Leader Clerk 3

TaskUs Inc Regional Trial Court - LPC

+63-997-***-**** +63-933-***-****

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