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Customer Service Representative

Location:
Elgin, IL
Posted:
September 03, 2019

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Resume:

LINDA K. KENNY

*** ***** **** **.

ELGIN, IL ****3

331-***-****

SUMMARY

I have a proven track record working in a variety of general and specialized office settings. I thrive in a fast paced work environment that promotes creative thinking and quality customer service. Build customer relationships with co-workers as well as co-workers in other departments. I’m able to set priorities according to need, urgency, and special request in order to consistently meet deadlines. I possess the ability to manage several complex projects simultaneously while working under pressure.

EXPERIENCE

May 2018 – Present

Recruiter Bowes In Home Care, Crystal Lake, IL

Process all aspects of employee information updates ensuring compliance with all protocols related to hiring, interviewing, employee testing, background checks, seniority reports, and professional development

Assist in the continuous review and evaluation of hiring procedures, process, systems, and policy. Help identify opportunities to achieve improvement in hiring business objectives including candidate quality, diversity, recruitment cycle timeliness, policy compliance, and cost effectiveness

Help identify opportunities to achieve improvement in hiring business objectives

Compose/update postings

Facilitate New Staff Orientation

Process employee status changes

Compose personnel files

Assist new hires with forms such as Illinois and Federal State tax, I-9’s, etc.

Process background check for new hires

Employment Reference checks

January 2006 – March 2018 School District U-46 Elgin, IL

Human Resources Generalist

Process all aspects of employee information updates ensuring compliance with all protocols related to hiring, interviewing, employee testing, background checks, seniority reports, and professional development

Assist in the continuous review and evaluation of hiring procedures, process, systems, and policy. Help identify opportunities to achieve improvement in hiring business objectives including candidate quality, diversity, recruitment cycle timeliness, policy compliance, and cost effectiveness

Help identify opportunities to achieve improvement in hiring business objectives

Assist in filling sub positions when RN has called in

Create and manage Excel spreadsheets and Word documents

Compose/update postings

Facilitate New Staff Orientation

Process employee status changes

Compose personnel files

Facilitate summer school posting process

Assist new hires with forms such as Illinois and Federal State tax, I-9’s, etc.

Process background check for new hires

Employment Reference checks

Foster and maintain strong communication with administrators as well as new hires during and after the hiring process

1994-1997 and 2002-2005 Chicago Rawhide/SKF, Elgin, IL

Customer Service Representative

Single point of contact to coordinate inbound and outbound referral needs

Ability to interact with customers, offer assistance and solutions while remaining level-headed in stressful situations

Review, enter and/or correct purchase orders on daily basis

Create weekly reports showing backorder items

Create online accounts for existing customers

Assist internal and external sales force with special customer requests

Enter changeovers, sample, box, label, fax and verbal orders

Oversee twenty-eight accounts as well as back up to thirteen accounts

1997–2001 Ameritech Cellular/Verizon Wireless, Schaumburg, IL

National Account Coordinator

Single point of contact to coordinate inbound and outbound referral needs

Facilitate cellular service and equipment needs for Ameritech Cellular’s multiregional account customers as well as customer referred by other carriers

Account maintenance, Aos, activations, deactivations, credits, debits, price plan changes and add or remove features

Process equipment orders, research orders and refunds

Assist users in programming new equipment and technical troubleshooting

Coaching associates

EDUCATION

1989–1993 Larkin High School, Elgin, IL

COMPUTER SKILLS

Microsoft Office: Excel, Word, Google Docs, Power Point, PeopleSoft, EzCare, Munis, Outlook and Novell.



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