Receptionist
Resume:
Behind Hotel Crown Plaza
Farwaniya, Kuwait
*******************@******.***
CHARMAINE NAZARETH MERCADO
OBJECTIVE
Looking forward for a suitable opportunity to work with a company that offers a positive atmosphere to learn and implement new skills and technology for individual as well as company’s growth.
PERSONAL
SKILLS
Excellent communication skills
Excellent knowledge in MS Office
Excellent knowledge in Graphic designing
Multi-tasking ability
Decision making and fast learner
Teamwork capability
EXPERIENCE
RECEPTIONIST/ COACH – (18 JUNE 2013- TILL DATE)
TGI FRIDAYS, KUWAIT FOOD COMPANY (AMERICANA), KUWAIT
Provide world class service to the guest, anticipate all guest needs.
Greeting the guest with smile, assist them and upselling promotional items.
Training new staffs and ensuring smooth flow of operations.
Requesting commissary items for daily operations in FOH.
Following highest industrial standards for Hospitality Management. CASHIER/SERVER - (6 MAY 2012 – 10 MAY 2013)
STATION 54’ CAFÉ, PHILIPPINES
Making sure that the guest feels comfortable.
Order taking, Upselling Promo items, anticipating guest needs.
Cash handling and remitting to FOH manager at the end of every shift.
Ensuring smooth operation and giving a reason for the guest to return. PROMODISER - (8 JANUARY 2012 – 8 MARCH 2012)
ROYAL FISHER ENTERPRISES, PHILIPPINES
To assist the needs of the customers and also promote the assigned product.
Giving warm and polite greeting to every customer and acknowledging all their queries and inquiry.
CASHIER - (10 FEBRUARY 2011- 10 AUGUST 2011)
LIANA’S SUPERMARKET, PHILIPPINES
Handling cash transactions, scanning and issuing goods.
Checking inventory and sending daily as well as monthly reports of damaged goods…Upselling promotional items.
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EDUCATION
GRAPHIC DESIGNING - APRIL 2019- STILL PURSUING)
INTERNATIONAL INSTITUTE OF COMPUTER SCIENCE AND ADMINISTRATION (ICSA), KUWAIT COMPUTER SECRETARIAL COURSE - (JANUARY 2019 – APRIL 2019) INTERNATIONAL INSTITUTE OF COMPUTER SCIENCE AND ADMINISTRATION (ICSA), KUWAIT HOTEL RESTAURANT SERVICES - ( JUNE 2009 – UNFINISHED) DALUBHASAANG LUNGSOD NG SAN PABLO (DLSP), PHILIPPINES SECONDARY SCHOOL – (JUNE 2007 – JULY 2008)
STA. CATALINA HIGH SCHOOL, PHILIPPINES
EXTRA
CURRICULAR
ACTIVITIES
Attended coach seminar to enhance leadership qualities.
Won employee of the Month award for outstanding performance.
Recognized by International leaders for delivering standards and being knowledgeable. PERSONAL
DETAILS
NAME
DOB
HEIGHT /
WEIGHT
NATIONALITY
RELIGION
LANGUAGES
INTEREST
PASSPORT NO.
MOBILE NO.
: Charmaine Nazareth Mercado
: May 12, 1991
: 5,2” Ft / 50 Kgs.
: Filipino
: Christian (Roman Catholic)
: Tagalog, English, Arabic
: Listening to music, swimming.
: EC6801681
: *******************@******.***
REFERENCES
DECLARATION
MS. KOOKIE ESTRELLA
FOH MANAGER (TGI FRIDAYS, MARINA MALL), KUWAIT
I acknowledge that the details shared above are true to the best of my knowledge and belief and can be supported with documented proofs, if required NAME: Charmaine Nazareth Mercado
I i
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