Manager Program

*

Monica Umesh 404-***-**** ************@*****.***

IT Professional with extensive experience in Program Management in Telecommunications, Information Technology and IoT (Internet-of-Things). IoT Solutions Leader

Tata Communications IoT Jul 2017 – May 2019

Tata Communications IoT Business Group offers you end-to-end IoT solutions for digital transformation of enterprises and communities.

Client & Prospects – L&T, Bosch, Danfoss, Metro Water

As IoT Solutions Leader at Tata Communications IoT Business Group, was responsible for driving product management and business for key IoT solutions. Worked with end clients from product ideation to commercialization – helping customers visualise, build/architect and monetise the IoT solution.

Role involved consulting with large enterprises and helping them with developing their IoT strategy/adoption plan. Role also involved working with the local government bodies for piloting smart city solutions such as smart water metering, flood monitoring, smart street lighting, etc.

Industries served include manufacturing, mining, hospitals, transportation, municipalities and utility departments such as gas, water & power.

Helping customers with the digital transformation of their businesses by leveraging IoT. Working closely with engineering, partner & marketing teams; Responsible for: o Driving IoT Thought Leadership; presenting to customers/partner execs o Owning & creating business growth strategies

o Developing/nurturing strong & thriving community of active IoT Partners o Creating customer success stories, presentations &, demos o Architect the IoT solution based on customer requirements and implement pilot

/ demos

o Develop and implement structured engineering and agile development processes to build IoT solutions for the future

Account Director

Prodapt Solutions Feb 2015 – Jul 2017

Prodapt Solutions is a leading telecom software services company working with Service Providers in their digital transformation journey.

Client & Prospects – Sprint, LAPD, Aeris, National Parks

Responsible for managing and growing key accounts for Prodapt Solutions. Portfolio size

$1-$5 Million.

Responsible for KPIs such as customer satisfaction, account revenue, project deliverables & quality. Managed regular interaction with the project and program managers to ensure that the milestones were met.

Experience with Agile Solution delivery – involved with planning, organizing and motivating Agile project teams

Work Experience

2

Customer relationship management was an important responsibility for the role. Established channels to ensure the customers were updated on the program’s progress. Interfaced directly with clients to gain clear understanding of the desired end product and radiate information on this vision to the internal team.

Responsible for farming accounts with up-selling and cross-selling in the areas of IoT and Robotic Process Automation for the US & Europe regions. Director – Key Accounts

Altran Technologies (formerly Aricent formerly Hughes Software Systems) 2001 – 2014 Altran Technologies is global leader in Engineering and R&D services for the telecommunication market

Client & Prospects – Cisco, HPE, Nokia, Aviat Networks

Responsible for growing business in key accounts as account manager for the Product Engineering Services in US & Europe region.

Responsible for managing the solution delivered to OEM customers and growing the accounts.

KPIs: Customer Satisfaction, account revenue and margin, delivery milestones. Involved close collaboration with key stakeholders in software development teams to ensure engineering KPIs were met – software quality, delivery timeline and within estimated cost (resources).

Proactively interacted with the development teams, closely tracked all projects formally through weekly and fortnightly reviews and also with informal channels. Was involved in the day-to-day management of the projects – planning, implementing, reviewing and identifying risks/challenges and mitigation plans.

Maintained excellent relationship with the client and was voice of the client during internal organisation reviews. Worked closely with the client from requirement gathering to project planning and until final project deliverables. Scheduled formal and informal modes of communication to ensure client was updated on the projects progress at all times.

Project /Program Manager

NXP Semiconductors (formerly Philips Software Centre) 1996 – 2001 NXP Technologies offers secure connectivity solutions for embedded applications Client & Prospects – Philips Innovation, Philips Consumer Electronics

Joined as a software engineer, responsible for designing and implementing the user interface for the Philips televisions and went on to play several roles including that of technical leader, project leader and program manager

Managed projects with critical timelines. Exceeded customer expectations in meeting milestones on time and quality. Won several accolades for delivering the project with zero major defects.

Bachelor of Engineering (Computer Science) - 1996 University of Madras

Attended several workshops on Account Management & Planning from Miller Heiman, Adizes, etc.

Work authorization: Permanent Resident

Education

Contact this candidate