Robert A. Wahlman

**** ********** ***** ******* ** 77339 Cell: 346-***-**** ac97x9@r.postjobfree.com

Field Technician II/Project Manager

Proven Success in Systems Optimization and Strategic IT Solutions

EXECUTIVE SUMMARY

•Accomplished Field Technician and Project Manager with extensive background in Microwave technologies, BTS management, and other key responsibilities within Development and Operations teams.

•Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter, comfortable managing systems projects, and teams in a range of IT environments.

•Diversity and Inclusion Veterans and Allies Network Lead

SKILLS

•Generator Maintenance

•HVAC Maintenance

•CSR Provisioning

•BTS Operation

•Microwave Scripting IP10/IP20

•Microwave Hardware

•Microwave Software

•LAN/WAN/NOC Administration

PROFESSIONAL EXPERIENCE

•Customer Projects

•Workflow Planning

•Productivity Improvement

•VMware Administration

•Technical Support

•Systems Installation,

Configuration & Upgrading Security Solutions

•FTP Administration

•Backup Administration

•Database Design & Management

•NOS Patches & Updates

•Training & Mentoring

•Firewall Management

T-Mobile – Houston, TX/West Virginia

2016 to present

Field Technician Responsibilities:

•Project management of the National Hardening, Portable deployment, and Maintenance programs.

•Sharepoint administrator, PowerBi administrator, and Power apps developer.

•Vendor management and operations liaison with development programs and reporting on said programs.

•Asset management for the portable generator fleet, and fixed generator fleet.

•Provide technical support within and occasionally outside immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities.

•Take on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested.

•Identify and share potential process improvements and recommends them to Senior Technicians and / or management for consideration. Provides input on process improvements related to maintenance and repair activities. Assists in creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician.

•Staying current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements.

•Building out a new market (WV) for the Central region

Key Contributions:

•Hurricane Harvey disaster recovery participation and execution of team coordination with fellow T-Mobile volunteers from other markets.

•Microwave dedication to the market, to include scripting and diagnosis of chains requiring maintenance.

•Early promotion granted through management for contributions to the team within my first 9 months of employment.

•D&I Veterans and Allies Network Chairman for the Houston Market.

•Organized the Care Package fundraiser for veteran’s appreciation month and facilitated a competition between sales, engineering, and Metro PCS.

CSE-ICON – Houston, TX 2014 to 2015

IT Administrator (Temp-to-Hire) Responsibilities:

•Hired as a full-time systems administrator following initial consulting role.

•Provide Windows administration, network operating center (NOC) administration, LAN/WAN/VPN administration, VMware administration, and intrusion detection and prevention (IDP) monitoring.

•Manage FTP servers, AD/DNS, wireless access points and load balancers.

•Design and implement highly available (HA) and disaster recovery (DR) solutions for clients and employer.

Key Contributions:

•Evaluated and reconfigured company’s Network Security, including implementing new usage policy’s, software, disaster recovery solutions.

•Managed the transfer of Licenses from previously attached company to the current’s ownership.

•Researched, recommended, and implemented network enhancements that improved system reliability and performance.

•Revamped Network Site to Site VPN setup to improve uptime between sites via NetExtender client.

•Managed and maintained Lync 2013 phone systems.

•Sonicwall Administration and Implementation focusing on VPN, Firewall, and Access Point services.

ADDITIONAL EXPERIENCE

Excelled in early IT career, advancing through increasingly responsible roles including:

•Dytechsupport.com — Houston, TX 2010 to 2016

Founder/IT Consultant

•U.S. Army – Ellington Airfield, TX/Ft. Hood, TX 2011 - 2018

25Q/S3 Shop, provided admin level and support level support across several different platforms via software and hardware implementation.

•U.S. Army – Operation Spartan Shield, SWA

25B/Service Desk Administrator II/IATIII/ETA – provided admin level support across an enterprise network and access administration to secure systems.

•U.S. Army – ARNG (Secret Clearance)

EDUCATION & TRAINING

NOKIA - LTE, 3g, and Airscale training

Ceragon – IP10/IP20 training

PMP – In progress

U.S. Army 25Q - Fort Gordon, GA 25Q Graduation with honors

Network Security Basic Administrator Training, - Global Knowledge, Houston, Texas Comptia Sec + (ce) 401 - Pearson view, Ft. Hood, Texas

Rewards & Accolades

Director Excellence Award – 3rd Quarter 2017 (T-Mobile, Houston Tx)

Texas Tough Harvey Recovery Team (T-Mobile, Houston Tx)

Army Achievement Medal – 136th ESB C Co

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