Raquel Abdala

ac97v5@r.postjobfree.com • 650-***-**** • linkedin.com/in/abdalaraquel • U.S. Permanent Resident

SKILLS

Event Marketing • Hospitality • Sponsorship • Client Engagement • Program Development • Budget Supervision

Relationship Management • Team Leadership & Training • Cross-functional Team Collaboration • Tri-lingual

PROFESSIONAL EXPERIENCE

The William and Flora Hewlett Foundation (Menlo Park, CA) Sep 2017 – Current

Program Associate, Education

Chief of Staff for the Education Program, manage the relationship with 200 grantees and the department’s $55M budget

Event planning and execution for all education conferences, convenings and quarterly & annual meetings with consultants, collaborators, grantee organizations and other funders

Oversee full life cycle of grants including proposal solicitation, monitoring, tracking, payment disbursement and reporting, serving as a liaison between grantee organizations and the Education Program

Lead of the department’s cross-functional collaboration with internal Foundation teams and stakeholders, and project management support to four Program Officers including portfolio development

Responsible for multiple initiatives of Program’s strategy refresh including content development for communications to external stakeholders, contracting of consultants, and co-development of Program educational initiatives

GMR Marketing (San Francisco, CA) Jul 2016 – May 2017

Account Executive

Account management, event marketing and planning of multiple client and executive (C-level) hospitality programs to drive engagement of Visa’s global sponsorship events (Super Bowl and Olympic Games)

Program development and budget management for digital and onsite marketing assets, ticketing, transportation, F&B, and amenities for 720 guests within overall program budget of $40M

Project manager for content development of custom guest mobile hospitality app in English and Spanish, lead the coordination between Visa technology and sponsorship groups & GMR creative and software teams

Content development for guest registration websites and communications in English and Spanish

Trained and supervised onsite staff dedicated to executive hospitality program during Super Bowl LI

Managed invoicing, payments and reconciliation with Visa and GMR hospitality vendors

Venue Manager & Staffing Support at Rio 2016 Olympic Games

Key program liaison between global management team and local staff for training, logistics and venue operations to support Visa’s Olympic Games hospitality program for over 1,800 international guests

Supported global management team in selection and training of 130 onsite program staff for the Games in multiple roles including hospitality desk, amenities, transportation, and venue operations

Led team of 15 program staff at Olympic venues to deliver seamless guest experience in tandem with transportation and hospitality teams, stationing staff strategically to drive visibility of Visa brand onsite

Relationship management onsite with Rio 2016 Organizing Committee and Olympic sport governing entity representatives, local vendors and contractors

CSU East Bay (Hayward, CA) Sep 2015 – Jun 2016

Non-Profit Management Student

Completed Certificate in Non-Profit Management with focus on grant writing, program development, nonprofit law, fundraising, financial management, board development and communications

MATCH Connections (MATCH AG, Rio de Janeiro, Brazil) Jul 2011 – Dec 2014

Senior Account Manager

Led sales team to win $15M+ in event hospitality and logistics services for 16 international clients; managed their executive and customer hospitality programs for 2013 FIFA Confederations Cup and 2014 FIFA World Cup™

Recruited, trained, and managed three sales executives to sell hospitality services to international clients

Led pricing and services negotiations with clients, from initial client prospecting to contract execution

Selected and managed over 100 vendor staff for guest hospitality and transportation in twelve cities

Supervised client billing for quarterly revenue reporting and financial account management

Pangea Trading (Rio de Janeiro, Brazil) Dec 2010 – Jul 2011

Foreign Trade Sales Analyst

Sales support and B2B client engagement for international industrial trading and logistics supplier

Day-to-day sales management with various clients, suppliers and international trading partners

Supported full life cycle project development of client bottled water factory in Angola, managing equipment purchase, export, and supervising onsite arrival and logistics of industrial equipment to client facility

Liaised with transport agents and shipping companies to manage logistics, legal and financial considerations

Provided research and negotiation support for trading operations with international business partners

EDUCATION

Bachelor of Arts in International Relations; IBMEC Business School, Rio de Janeiro, Brazil 2010

Nonprofit Management Certificate; CSUEB Hayward, California 2016

International Relations Intern; Brazilian Academy of Sciences, Rio de Janeiro, Brazil 2008 – 2010

LANGUAGES

English, Portuguese, Spanish and French (Basic)

COMPUTER SKILLS

iWork, MS Office, Google Suite, Salesforce Sales Cloud, Marketo, Adobe, C-Event, DocuSign, Vertical Response, WorkflowGen and Toolbox

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