HR / Training and Development Director

Armondo James Love

***** ****** **, ******, ** 36526 251-***-**** *****************@*****.***

Highly experienced HR professional with proven record of facilitating profitability through expert development and management of corporate human resource operations. Special expertise in building and leading top performing teams, turning around domestic and international troubled organizations, and establishing HR training and development teams from scratch. Adept at directing all HR functions, including recruiting, talent development, employee relations and policy design.

Professional Experience

Corporate Transition Team Member (Director Level)

Wind Creek Hospitality, Atmore, AL (8/17-7/19)

HR strategist, T&D innovator, tactical leader of a multi-national employee demographic responsible for transitioning the Renaissance Aruba and Curacao from a rules-based paradigm into a values-based culture resulting in the growth of annual revenue, service performance and brand ranking.

Driver and champion of transformational HR recruiting, interviewing, on-boarding and T&D programs – able to gain corporate support, build internal support at all levels, and create cross-functional programs delivering exceptional results.

Corporate Director of Training & Development

Wind Creek Hospitality, Atmore, AL (1/09-8/17)

Established and led a 9-person training and development team during a time of growth and intranational expansion. Supported 7 properties within 3 states including approximately 3,000 employees.

Developed and facilitated previously non-existing leadership, guest service, safety, government mandated and GED programs.

Lead programs improving overall guest satisfaction scores from upper the 80s to low 90s.

Created a company-wide leadership development program that decreased turnover and addressed leadership development concerns.

Corporate Manager of Training & Development

Wind Creek Hospitality, Atmore, AL (5/08-1/09)

Built a 4-person team responsible for the development and facilitation of the property’s first comprehensive New Hire Orientation in preparation of the company’s first major expansion to a 4 Diamond 240,000 square foot resort hotel casino.

The Mill Casino & Hotel, Coos Bay, OR (11/06-5/08) Mgr. of Training & Development

Eagle Mountain Casino, Porterville, CA (5/04-11/06) Mgr. of Training & Development

Tachi Yokut Casino, Lemoore, CA (3/02-5/04) Trainer

West Hills Community College, Lemoore, CA (9/00-6/04) Adjunct Faculty Instructor

Tachi Yokut Casino, Lemoore, CA (6/00-3/02) Training Coordinator

Tachi Yokut Casino, Lemoore, CA (4/96-6/00) Video Cash Clerk

Additional Career Highlights

Tachi Palace Casino: Lead the development and facilitation of brand supervision & leadership programs supporting progressive performance and career paths of aspiring leaders.

Mill Casino & Hotel: Championed a company outreach team responsible for various community events resulting in establishing a progressive image and aiding with positioning the company for future expansion opportunities.

Wind Creek Hospitality: Led the development and facilitation of in-class and e-learning T&D programs supporting the expansion of three new properties including over 2,500 employees.

Education

Langevin Learning – Ogdensburg, NY

Training & Development Diploma

Certified Training Manager Specialist

Certified Instructor Specialist

Certified Training Designer / Developer Specialist

Certified Master Facilitator

Certified Performance Consultant

Certified Training Generalist

Central State University – Wilberforce, OH

Literature Major

Education Minor

College of the Sequoias – Visalia, CA

General Education

University of LaVerne – LaVerne, CA

General Education

Professional and personal references available upon request

Capabilities Include:

E-Learning and Classroom Program Development / Strategic Planning / Project Management / Master Facilitator / Performance Consulting Employee Relations / Strategic Alliances / Team Development / Exceptional Leadership /Adult Learning Principles / Short and Long Term Strategy Design / Diversity / Recruiting and Staffing / Budgetary Planning

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