Eric Moran

Annapolis, MD ***** 410-***-****

ac97sa@r.postjobfree.com LinkedIn

Project And Product Manager

Experience with Managed Services, Consulting, Sales, Business Development,

Service Delivery, and Support

Versatile and high-energy manager offering hands-on professional style comprised of proven leadership skills, proactive approach, and dedication to company’s top and bottom line, employees, and vision.

Business strategist, planning and managing multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.

Excellent communicator, leveraging technical and business knowledge and experience to communicate effectively with client stakeholders and internal executives and respective teams.

Skills Summary

Risk Management Requirements Management

Change Management Written / Verbal Communications Customer Service

Problem Solving Technical Expertise

Professional Experience

IBM (previously AT&T / USi), Annapolis, MD 2008 - Current

Technical Product / Offering Manager 2013 - Current

Administer global product, offering end-to-end responsibility and accountability from requirements specification, development, roll-out, delivery, and client satisfaction utilizing Agile methodologies. Provide ongoing internal education about product offerings, differentiators, competition, and market placement.

Created over-arching product strategy to address market opportunities, reducing customer cost, identifying customer needs, developing roadmap, and enhancing product portfolio.

Executed on stated product strategy through collaboration with internal business partners.

Designed supporting collateral for internal and external consumption, developing contractual language, product roadmaps, architecture and solutioning guidance, and technical documentation.

Developed and closed new business through complex sales cycle via partnership with sales organization.

Handled vendor management and relations by negotiating, developing, and reviewing services, SOWs, contracts, and pricing. Conducted periodic vendor support process review to ensure SLA metrics were exceeded.

Determined cost-reduction measures while reviewing current internal solution architectures and pricing; coordinated cost analysis with DevOps and cost and pricing organizations.

Identified and championed new product initiatives through coordination of vendor meetings, product reviews, demonstrations, and product analysis.

Eric Moran ac97sa@r.postjobfree.com Page Two

IBM (Continued)

Technical Project Manager 2008 - 2013

Oversaw high-quality migration / transition of Microsoft Exchange, SharePoint, and Lync / Skype for Business environments from client premise to Public / Private Clouds within AT&T Hosted Data Centers, including numerous fortune 500 companies.

Focused teams on business objectives, ensuring project milestones were completed on time, on budget, and with desired results.

Mitigated risk factors through careful analysis of technical and statistical data, then anticipated and managed change effectively in rapidly evolving global business environments.

Developed solution architecture requirements and contract project plans for Pre-Sales, designed professional services time and cost estimates, and reviewed contracts and service agreements, ensuring accurate scope of work with stakeholders and improving ability to support contracts.

Supported project objectives, reviewing final client contracts, professional services agreements, technical documentation, and project scope and establishing and delivering project plans and kickoff presentations.

Developed and presented project deliverables to stakeholders, covering project plan, requirement matrix, communications plans, risk analysis, and technical documentation.

Earned Individual Key Contributor Awards for 2011 and 2012 as self-starter requiring little assistance from project inception to closure.

Early Career

VERIZON BUSINESS (previously MCI / Digex), Beltsville, MD

Project Manager 2006 - 2008

Oversaw IT Business System projects. Defined requirements, coordinated integration, and provided training on new applications throughout the organization. Managed 11 staff members as part of Implementations Quality Assurance process and provided staff communications. Administered process and change management improvements.

Directed integrations with new internal business systems by handling review and approval of requirements, design, and Statement of Business Requirement documents, then led project integration process and end user acceptance testing.

Obtained and maintained ISO / IEC 27001:2005 and SAS-70 Type II registrations through management and coordination of external auditing vendor. Maintained Information Security Management System for 3 data centers.

Systems Administrator / Engineer

Education

Bachelor of Science (BS), Computer Information Systems, Towson University, Towson, MD

Associate of Arts (AA), General Studies Frederick Community College, Frederick, MD

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