Director of Infrastructure

Professional Summary

Senior IT manager with **+ years of industry experience in managing IT operations, architecture design, human capital development, and embracing technology as a catalyst for innovation and profitability. My passion is in ensuring the position of IT services as a key partner in driving overall company success. I have a proven track record of modernizing technology platforms, fostering teamwork and creating strategies that define IT operational excellence.

I offer a composite of technical expertise, business process knowledge, as well as internal and external relationship management skill sets. I have a broad base of experience in the design and support of IT systems, datacenter operations, information security, service desk, vendor and project management. I have a strong focus on customer service and the delivery of solutions designed to meet corporate objectives.

Competencies, Knowledge & Skills

Budgetary Planning and Administration

Disaster Recovery & Business Continuity Planning and Implementation

Operational Policy and Procedure Implementation

Vendor Management and Contract Negotiation

IT Governance & Compliance (SAS70, SSAE 16, PCI, HIPAA & HITECH)

IT Contract and Lease Negotiations

Cloud Architecture

Information Security

Infrastructure & Datacenter Design

Network & Server Architecture / Design

Cisco Certified Network Professional (CCNP)

Cisco Certified Design Professional (CCDP)

Information Technology Acquisition Management

Telecom and Call Center Operations

Professional Background

Solis Mammography Addison, TX

Director of IT Operations

01/2018 – 12/2018

Management of daily IT operations, infrastructure employee resources, technology implementations, adherence to operational procedures, compliance and incident management for over fifty locations and three data centers located across the US.

Responsible for strategic and tactical planning, as well as technology evaluation, and ensuring availability of all IT related systems.

Responsible for the architecture, support and maintenance of PACS and RIS enterprise systems.

Implementation of new information security framework (HITRUST) to meet regulatory compliance as well as better position the company to increase revenue opportunities with existing and potential joint venture partners.

Work closely with PMO, Systems Administrators, Developers, End User Support and third-party partners to analyze new requirements, determine feasibility, timing of implementation, and ensure seamless secure integration of new applications and services.

Provide a balanced, high level of knowledge and support of both Network Administration and Server/Systems administration.

Provide hands-on support as well as coaching and mentoring to the IT team members.

Develop, maintain and document Enterprise security Policies, and network configurations.

Serve as liaison with leadership, legal, compliance and corporate risk management to

Develop strategy for SD-WAN design, implementation and deployment across the national corporate footprint.

Converted telecom circuit technologies from MPLS to Internet that resulted in significant performance increases as well as cost savings.

Implemented technologies and strategies that resulted in operational cost savings of over $800,000 during the 2018 fiscal year.

Responsible for the design, project coordination and implementation of for all new center location builds, and relocations (13 locations in past ten months). Streamlined deployment logistics to remove the need to send FTE resources to remote locations for new center turnups. Deployment time reduced from 4 days to 1.5 days.

Responsible for budgetary planning, execution, approvals and adherence for all IT related purchases.

Capacity planning for enterprise data center facilities, compute, networking, storage, and backup infrastructure resources.

Nationstar Mortgage Coppell, TX

assistant vice president it infrastructure 05/2016 – 01/2018

Accountable for providing overall leadership, management and direction for corporate information technology infrastructure including network landscape, WAN, LAN, and core network posture.

Management of onshore team of engineers as well as remote engineers in India.

Responsible for network architectural design, creating build of materials, vendor management, budgeting and technology procurement.

Responsible for change management review and approval.

Increased operational efficiencies of offshore staff by 241% in first year with organization.

Implemented technologies and strategies that will result in a direct operational cost savings of over 1.6 million dollars in next 30 months.

Implemented enterprise wide monitoring, alerting and event management for all production network systems.

Oversaw implementation of technologies to allow active / active failover between primary and secondary datacenters.

Business and technical owner for responsible for varied IT audit and compliance requirements.

Monitor, track and report on the performance of the Operations team and related IT systems.

WageWorks Irving, TX

Senior Director of IT Infrastructure

09/2006 – 03/2016

Architected, designed and implemented secured ACA Healthcare Exchange environments for 12 states. Each of these exchanges were designed as isolated and FIPS compliant modules.

Implemented virtual solutions using VMWare and Citrix technologies that resulted in virtualization of 90% of server infrastructure and 80% of the desktop / laptop environment. This initiative allowed six figure savings in capital expenditures, operational costs, and administrative overhead. In addition, it helped facilitate the organization’s ability to achieve HIPAA / HiTech safe harbor requirements.

Implemented an infrastructure charge back system. The effort significantly reduced misuse of storage and virtual server resources as well as aided in capacity planning. IaaS model allowed us to perform charge back services to sister companies that resulted in reoccurring revenue of 30k / month.

Architected and implemented PCI compliant infrastructure and services for corporate VISA payment processing system.

Lead steering committee to create and implement policies, procedures, and compliance practices that lead to achieving PCI ROC for new environment on first attempt.

Initiated and coordinated project to migrate from PBX based phone system to VOIP phone system implemented by parent office and four other sister corporations. The effort lead to over 2 million dollars in cost savings in the first year.

Developed and implemented business continuity and disaster recovery plans currently in use. Results from this effort reduced potential down time of production web server and database environment from a minimum of three days to thirty seconds. Success of implementation resulted in the removal of dependency on SunGard facilities to provide off-site disaster recovery and led to an interview by the Wall Street Journal.

Designed and implemented active / active infrastructure that spans across three datacenters in separate states. Maximum uptime and availability is ensured via a three site SAN and virtual server replication scheme along with redundant voice and data circuits.

Lead in the adoption and implementation of 100% compliance with Incident and Change management as well as the introduction of ITIL to IT business and operation processes.

Realm Business Solutions. Dallas, TX

IT Manager

6/2004-9/2005

Responsible for staff augmentation and supervision of network, telecom and service desk teams.

Transformed helpdesk unit to service model that included ticketing automation, SLA’s and internal customer feedback mechanisms.

Created operational procedures manual for IT department to address gaps in audit compliance technical support efficiency.

Project managed datacenter migration to new colocation facility that occurred without incident and on schedule.

Migrated enterprise email systems from Exchange 5.5 to Exchange 2000.

Dallas County Dallas, TX

Network Manager

1/1998 – 6/1999

Responsible for network infrastructure and operation for all of Dallas County’s local and remote sites.

Supervised nine network administrators distributed throughout facilities located in Dallas County.

Technical lead for the implementation of Dallas County’s election system application

Technical lead for the implementation of the Sherriff’s evidence inventory control system.

Technical lead for network infrastructure build-out of a new Health & Human Services building.

Technical lead and project manager for fiber connectivity between administrative buildings located in Downtown Dallas (Records building, Book Depository, Frank Crowley, George Allen)

Education

University of Texas at AUSTIN (1991 – 1996)

Major: Economics; Spanish

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