Manager Customer Service

MeLisa McLaughlin

**** ******** *****, ******, ** 73013

Phone: 405-***-**** E-Mail: **********@*****.***

Summary

A self-driven, highly accomplished business owner and manager seeking an opportunity to apply leadership and experience in a fast-paced, dynamic organization. An excellent developer of employees through example and training. Established capabilities in all aspects of sales, including financial planning and reporting, and business oversight, with proven ability to develop successful business relationships. A top-performing producer with solid background in supporting short- and long-term company objectives. Experience

The Home Depot

Associate Support Department Supervisor November 2018- Present

● Central point of contact for store associates

● Provide direct support to the store leadership team

● Responsible for developing associate schedules and for assisting with hourly staffing, orientation, and training processes

● Assist with timely completion of hourly performance reviews and support the Store Manager in hourly succession planning

● Coordinate service and recognition awards

● Responsible for ensuring that hourly HR records are maintained and submitted Customer Service Manager January 2017- November 2018

● Managed and coordinated Service Desk associates, managing their time and the time of others

● Monitored and assessed performance of people and processes in order to make improvements

● Used active listening skills with my customers and associates

● Required critical thinking skills to find solutions to work-related concerns

● Was skilled at effectively speaking with others to convey information

● Maintained a service orientation in order to convey understanding regarding the needs of the customers and respond appropriately to those needs.

● Backup Associate Department Supervisor

Merchandise Execution Team August 2016- January 2017 The Battery Company, LLC August 2009- February 2018 Owner Operator

• Managed business successfully prior to ownership which led to an offer to purchase the business from the owners

• Perform all functions necessary to manage the business end-to-end, including:

• Accounts Receivable

• Accounts Payable

• Tax filings

• Maintaining all licenses, certificates, and permits

• Manage all sales and customer relations

• Contract negotiation

• Procurement and inventory control

Wedel Distribution, d.b.a. The Battery Company 2009 – 2018 Manager

• Responsible for supervision, development and leadership of six employees in the areas of front end cashier, using QuickBooks Point of Sale, customer service, inventory and OEM production.

• Sales and customer relationship building

• Accounts Receivable- including billing, collections, and recording of cash receipts.

• Accounts Payable- including PO use, receipt matching to POs, then PO to invoice. Also check cutting and reconciliation.

• Monthly State and Federal tax filings as well as maintaining all licenses, certificates, and permits

• Contract negotiation and purchasing through vendors

• Inventory control

• Production of OEM product (responsible for ordering, production delivery and billing of items in

• accordance with customers timeline)

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