Rich Kahn

Royal Oak, Michigan

248-***-****

https:/www.linkedin.com/in/rich-kahn-itpro

ac97s0@r.postjobfree.com

INFORMATION TECHNOLOGY EXECUTIVE

Delivering business value through Information Technology solutions Enterprise Operations Building Effective Teams Financial Management Application Development Managing Service Providers Cost Reduction ERP Deployments Managing Software Suppliers Disaster Recovery

PROFESSIONAL EXPERIENCE

GENERAL MOTORS, Detroit, MI 1998 – 2019

IT leader through multiple GM business and IT transformations. Highlights include IT insourcing, support of divestitures, ownership of global service contracts, application development and support, and execution of ITIL-based operations improvement programs.

Director, Global Mainframe Computing 2010 – 2019

Led insourcing and subsequent operation of the GM mainframe computing environment. Wall Street Journal: how-gm-lost-a-mainframe-but-gained-an-it-department/

• Procured, installed, and configured infrastructure and software for mainframe insourcing

• Migrated 21 systems (LPARs) from Hewlett Packard to the new GM Enterprise Data Center

• Created the Mainframe Engineering, Automation, Production Control, and Security teams totaling 46 employees and established associated processes

• Reduced incident quantity by 72% over a 3-year span including 90% reduction in Priority 1 incidents

• Achieved change success rate above 99.8% with 2,400 annual changes

• Managed security and compliance programs with internal and external entities totaling 28,000 users

• Received the GM Excellence in IT Award for Mainframe Business Continuity by moving all production processing to the recovery data center in less than 4 hours

• Migrated hosting and support of systems for the divested Opel and Vauxhall brands to Groupe PSA

Director, SAP Hosting 2008 – 2009

Completed 3 regional data center consolidations for SAP systems in Asia, Europe, and North America.

• Eliminated 12 servers, 3 storage frames, and 20 SAP Development/QA instances in the US

• In a separate assignment, achieved net reduction of 147 servers by migration to VMware ESX

Director, Systems Delivery Center, Global Purchasing & Supply Chain 2007 – 2008 Established and managed a Global Program Management Office for annual project portfolios exceeding $110 million, typically with 70 active projects. Concurrently deployed and managed a new global EDI solution reducing annual operational cost from $16 million to $7.2 million.

Director, Applications Support, Global Purchasing & Supply Chain 2002 – 2006 Managed 94 global and North American applications in Supply Operations & Logistics, Global Purchasing, and Order Fulfillment with 48 employees and annual budget of $75 million.

• Transitioned support of Global Purchasing applications to a new supplier yielding over $3 million in annual savings

• Implemented ITIL processes for operations management achieving overall systems availability of 99.98% with minimal investment

Director, Order to Delivery Projects 2000 – 2001

Managed $35 million in project activity over a two-year period. Developed and deployed global solutions for vehicle assembly configuration and for vehicle assembly sequencing.

Director, SAP Competency Center 1998 – 1999

Developed and deployed standard architecture to optimize cost, performance, and availability. Selected software solutions for Sales and Use Tax, Trade Management, and EDI.

ADDITIONAL RELEVANT EXPERIENCE

ITT AUTOMOTIVE, Auburn Hills, MI – Manager, Application Systems First-ever Manager of Application Systems for North America responsible for a 28-employee organization with a $6.5 million annual budget. Implemented centralized solutions for Finance, Purchasing, and Human Resources. Managed common material systems for 25 manufacturing locations. New software deployments included PeopleSoft and SAP. Promoted to Director, IT North America during my final year at ITTA.

KPMG, Detroit, MI – Manufacturing Industry Consultant Increased responsibility over 7 years for the sale and delivery of client services as a Consultant, Senior Consultant, Manager, and Senior Manager. Significant experience in Enterprise Resource Planning Systems, Payroll and Benefits Systems, Activity Based Costing, and Financial Controls.

EDUCATION

Bachelor of Arts (BA) / Philosophy

WESLEYAN UNIVERSITY, Middletown, CT

Master of Business Administration (MBA)

UNIVERSITY OF MICHIGAN, Ross School of Business, Ann Arbor, MI

CERTIFICATIONS

ITIL Foundations Certified

Information Technology Management Certified Professional Certified Project Management Professional (PMP), 2002 - 2009 Certified in Production and Inventory Management (CPIM), 1990 - 2000

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