Senior IT Manager

enior IT professional with **+ years of experience specializing in Infrastructure, Operations and Application

Development. A strategic leader with broad range of technology knowledge who’s able to develop technical visions

that can lead organizations to successful delivery and demonstrate quality results. Proven ability to collaborate,

coordinate and implement standards, procedures, and processes that improve business stability.

LEADERSHIP ACCOMPLISHMENTS

● Managed Multi-Cloud engineering team by setting yearly goals and deliver commitments by building

secure cloud (AWS, GCP, and Azure) platforms that provide flexibility to customers and save cost.

● Built and improved efficiencies with Infrastructure, DevOps, QA, and Performance Team; reduced day-to-day

efforts in half by incorporating multiple new automation efforts and way to improve process.

● Led an infrastructure team that was responsible for high number of Problem Tickets; the team was able to resolve

and reduced them from 70% to 10% by implementing automated process and procedures.

● Continuously provided guidance to System team as a measure of change management and process improvement in

the organization. Reduced AWS transformation process to 80% by eliminating redundant steps.

● Provided onsite and offsite support after hours to ensure successful deployment. Executed projects from

development backlogs to meet tight timelines and influenced the team to function as more of a development

squad. Saved organization $2.5 Million yearly by reducing human capital and building high-performing teams.

PROFESSIONAL EXPERIENCE

Capital One, Tyson’s/Mclean, VA 2018 to Present

Senior Engineering Manager – 8 month

Lead multi-cloud engineering team at Capital One. Own the technical design and development of cross-

functional, multi-platform systems.

Partner with line of business, architects, governance and cyber teams to identify technical and functional

needs of systems, and determine priority.

Collaborate with performing teams to deliver new capabilities in business applications and/or resolve issues.

Enforce company policies in areas of development methodology, architecture, security, change and

configuration management, compliance, and HR.

Coordinate coding, testing, implementation and documentation of solutions. Responsible for key system

design and integration decisions; and for communicating decisions to individuals implementing the system.

Fannie Mae, Washington, DC/Herndon, VA 2002 to 2018

Senior IT Manager – 7 Years

● Provide IT Infrastructure knowledge and DevOps practice guidance to 8+ Agile Squads regarding on-prem and

cloud solutions.

● Partner and collaborate with enterprise team as a transformation agent in a digital operating organization,

continuously provide feedback and direction, and coach technical staffs.

● Responsible for management, maintenance and development of application in AWS/Cloud applying Agile/Kanban

methodology. Effectively manage cross-functional technical teams dealing with issues and resolution of complex

production incidents.

● Implement yearly roadmap and strategy of IT systems and procedures, articulating critical link to the portfolio

stakeholders including the executive team, IT staff and associates.

● Ensure the organizational structure is appropriate to support current and future business needs. Recruit appropriate

talent and build high performing team.

● Manage $10 million department budget and supervise SAFe agile SDLC, continuous delivery, and DevOps

capabilities.

Senior System Engineer – Infrastructure Architect – 5 Years

● Plan and direct the design, deployment, and implementation of on-premise technology infrastructure, including

information security, network (routing, FW rules, F5 LB/GLB/GTM) design, system architecture, business

continuity and disaster recovery to support corporate and retail environments.

● Engaged with technology platform team for enterprise innovation projects (DR, OOR, Datacenter migration, and

upgrades) and coordinate and implemented platform changes to avoid outages and maintained customer SLAs.

● Participated in monthly application releases meetings to ensure proper use of SDLC process.

● Ensured SFAU infrastructure team meets Fannie Mae IT SOX compliance requirements. Identified SOX

compliance related issues and proactively address them to improve policies, procedures, and standards.

Enterprise Management and Monitoring Engineer III – 3 Years

● Subject Matter Expert for IBM Netcool, Tivoli, HPOV Topaz and SiteScope. Provided 24x7 Production

Support and developed automation tools for customer and NOC/ROC center

● Created monitors/profiles and validated life cycle in development environment then migrated to production,

configured SSM agents, customized IBM Netcool consoles, and maintained web views.

System Engineer (Contractor) – 1 Year

● Managed Tivoli environment with daily/weekly/monthly updates on monitors, maintenance, and admin related

tasks. Troubleshoot problems related to TEC alert and provided solution to customers. Assisted with monthly

migration process with other team members.

● Monitored and troubleshoot all network/systems issues throughout the WAN using Tivoli, HPOV, and Remedy by

end of business day. Updated and created new monitors prior to monthly migration.

Nortel Networks (NT), Herndon, VA 2000 to 2002

System Engineer (Global Professional Service)

● Managed projects life cycle of Tivoli environment and developed automated scripts to deploy run Inventory scan

and distribute software in their environment. Provided onsite support after deployment.

● Participated in deployment of Service Assurance for TyCom's telecommunication OSS/BES department. Also

involved in planning, process flow, writing M&Ps, troubleshooting, and maintenance of the IBM Netcool and

Preside Network Management Systems.

Performance Engineering Corp. (PEC), Fairfax, VA 1999 to 2000

Associate Member of Technical Staff

● Supported DEA Enterprise Monitoring and Management system and build rapid deployment script to run

automation. Orchestrated and designed systems by collaborating with enterprise engineers.

● Implemented documents and presented to DEA regarding monitoring strategy.

AREAS OF EXPERTISE

Leadership Management DevOps Management Performance Management

Operations Management Configuration Management Capacity Management

Infrastructure Management Resource Management Project Management

Enterprise Monitoring & Management Product Development Program Management

Vendor Management People Management Enterprise Architect

EDUCATION & CERTIFICATIONS

● B.S. Computer Science, Minor in Mathematics

George Mason University, Fairfax, VA, 1998

● CSEP (Certified Systems Engineer Professional) Preparation Program

● ITIL V3 Foundation

● Lean Six Sigma (White Belt)

● SAFe 4.0 Agilist

● SAFe 4.0 Practitioner

TRAINING

AWS Business, AWS Technical, AWS Architecting and AWS Operations, Hadoop, GCP, Azure, SDLC 3.0 Training,

Server and Application Virtualization (MS 2008), BEA Weblogic Server: System Administration, IBM Netcool/Tivoli

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