Joan Cruickshank

**-** ******* *********, **, Queens, NY 11367 / Cell: 347-***-**** • Email: ac97qy@r.postjobfree.com

SUMMARY

•Dynamic professional with experience working as an Administrative Assistant

•Highly motivated, easily adaptable, excellent in problem solving, cash handling, filing, scheduling appointments and meeting deadlines

•Excellent customer service and data entry skills

•Proficient in Microsoft Word, PowerPoint, Excel, Access, and Outlook; as well as Word Perfect

•Keyboarding: Typing: 50-60 wpm; Steno-script: 70 wpm

PROFESSIONAL EXPERIENCE

Administrative Assistant 08/2016 - Present

Robert Half Staffing Agency New York, NY

•Perform heavy data entry, triage telephone calls, provide information or take messages

•Operate office machines, such as photocopiers, facsimile machines, voicemail systems and computers

•Schedule conferences and host events

•Greet visitors, determine purpose of visit and direct them to their destination

•Ensure office supplies are fully stocked and run office errands

Call Center/Scheduling Associate 05/2014 - 03/2015

Metropolitan Transit Authority/Access-A-Ride Queens, NY

•Scheduled trips for customers with disabilities to be transported to their destinations

•Entered data of customers’ names, addresses to be picked up and dropped off, physical abilities, return trip information and appointment times

Clerical Aide (Seasonal) 06/2010 - 12/2010

Department of Parks and Recreation Queens, NY

•Performed general office duties, such as typing correspondence and updating weekly employee payroll

•Reviewed time sheets, work charts, wage computation to detect and reconcile payroll discrepancies

•Provided clerical support by answering telephones; took and relayed messages and scheduled appointments

Call Center/Information Specialist 10/2004 - 03/2006

Binder and Binder Law Advocates Bronx, NY

•Contacted and interviewed clients with reference to their Social Security Disability applications

•Informed clients of their eligibility and created case logs, which were submitted for legal processing

Secretary/Coordinator 03/1999 - 03/2004

Jacobi Medical Center Bronx, NY

•Credentialed Physicians, Physicians' Assistants and Residents for Neurosurgery and Urology Departments

•Scheduled appointments, typed correspondence, transcribed medical reports, scheduled meetings, took minutes and answered telephones

Medical Secretary 04/1993 - 03/1999

Mary Immaculate Hospital Queens, NY

•Transcribed medical reports, took steno-script dictation, typed correspondence and filed records

•Answered telephones, scheduled patients' appointments, triaged and relayed messages, registered patients for vascular evaluations and handled cash drawer

EDUCATION & CERTIFICATION

Lehman College, Bronx, NY Legal Secretary Certificate (15 credits)

Katharine Gibbs School, New York, NY Business Certificate (36 credits)

BramsonOrt College, Queens, NY Business Course (12 credits)

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