Customer Service Representative

Profile

I have superior skills in a fast pace environment, work well under pressure and I am team and goal-oriented. My voice is friendly, helpful and professional and I am computer literate. I have exceptional organizational skills, strong verbal and written communication skills. I am great at multi-tasking and I am a quick learner. I am caring and hard working with excellent interpersonal communication, customer service and office support skills.

Experience

Auto-Chlor Services: Accounts Receivables Coordinator 04/18-Present

Post credit card payments and cover sheet, post check batches, pull check batches, pull deposits off handheld batches, check customer invoices for errors, check credit card authorizations for cash book, handle Lock Box Exceptions, receive incoming FedEx delivery and log into Excel file, pack weekly branch mail and print labels and filing and any additional duties as needed.

Louisiana Citizens Property Insurance Corporation: Clerical 07/07-07/17

Process EPIC and LPMS payments and credit cards, settle ACH/EFT payments and check for reinstatements, settle EPIC and LPMS lockbox and settle Virtual Merchant, name changes in A/P, retrieve charge backs (ac and check) post, prepare daily deposits, assign and index LPMS work, order deposit slips, code invoices/post into A/P system, open policies, called insured and agents, customer service, reconcile fair and cost plan and preform additional duties where needed.

Hibernia/Capital One: Coordinator 02/90-02/07

Reconcile wire transfers to the general ledger through Vector 8, maintain outstanding items and coordinate research to resolve open exceptions, review general ledger ticket for improper account usage, responsible for monitoring charged off items, perform additional duties where needed.

Chiquita Brands: Accounts Payable 02/89-02/90

Match purchase orders and code appropriate assigned invoices, verify codes for departmental budget, check past due bills of thirty days and pull payment history

First National Bank: Funds Coordinator 02/87-02/88

Approve incoming and outgoing wires prior to payment being made, manage reserve position of the bank and invest funds in federal funds market.

First Industrial/First Progressive: Customer Service Representative 02/84-02/87

Open new accounts, balance customer accounts and customer inquiries, maintain records for safety deposit boxes and relieve switchboard.

Education:

Bonnabel High School 09/76-06/80

Skills

Microsoft office, EPIC System, LPMS System, Commercial EPIC/AP System, Converse Credit Card System

References

Available upon request

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