Entry Level Information Technology Support
Resume:
RONALD WATSON
ENTRY LEVEL INFORMATION TECHNOLOGY SUPPORT
CONTACT
ratheon22 (skype
********@********.***
www.linkedin.com/in/ronald-watson-jr
CERTIFICATION AND TRAINING
COMPTIA A+
COMPTIA N+
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE SPECIALIZATION
TECHNICAL SUPPORT FUNDIMENTALS
SYSTEM ADMINISTRATION AND INFRASTRUCTURE SERVICES
SKILLS
MICROSOFT OFFICE
CUSTOMER SERVICE
WINDOWS 10
PROBLEM SOLVING
TECHNICAL SUPPORT
COMPUTER SCIENCE
DEPLOYMENT
CUSTOMER SERVICES
EXPERIENCE
SDE SeaDragon Education
2018-2019
Consulted with Shenzhen provincial government to bring a more complete English education for students. To enrich the learning process with more creative use of language that would not normally be found in the “normal” class settings.
During my time with SDE, students performed role-plays and theatrical plays. Created art and performed musical shows. These activities reinforced what they learned and grew rapidly as English learners.
Worlda Guangzhou
2014-2018
Consulted and taught primary schools with the Dalingshan Town government for located Dongguan, Guangdong, China. Assisted with curriculum development that had a goal of enriching not just the students speaking skills but also their international cultural awareness.
Students were able to speak competently but also able to relate and respect other cultures. Student gained these skills by role-playing, re-enacting theatrical performances and taking part of international fairs where they represented a foreign country to educate others.
Teletech
2010-2014
Assigned to provide at-home Customer Care services for a major client to the organization. Assisted the client by assisting their customers with the Health Savings Accounts (HSAs) and Flexible Savings Accounts (FSAs). Used systems such as SalesForce to access required resources. Used ticketing systems, virtual phone systems and other resources.
EDUCATION
Grantham University
Information Management Technology - MS
2018-2019
Grantham University
Computer Science - BS
2009-2014
Contact this candidate