Customer Service Front Desk

DEBRIENA A. SETTLES

***Apple Valley Road,

Madison, TN 37115

615-***-****

ac97jt@r.postjobfree.com

OBJECTIVE

To benefit a business that can use an articulate professional with excellent customer service skills.

EDUCATION

AUG 2011 – MAY 2013 University of Phoenix, Nashville, TN

To Obtain, Bachelor’s in Criminal Justice Administration with a concentration in Management

JAN 2007 – SEPT 2009 Kaplan Career Institute, Nashville, TN

Obtained, ABA Approved Associate of Applied Science Degree in Paralegal Studies

SUMMARY OF SKILLS

Legal

· Completed courses in Civil Litigation and Procedures, Contracts, Intellectual Property, Employment Law, Business Organizations, Legal Research and Writing, Wills, Trusts, and Estates, Family Law, Legal Ethics, Criminal Law and Procedure, Bankruptcy, Real Estate, Torts and Personal Injury, and Software Applications

· Received Lexis-Nexis training

· Drafted complaints and written discovery

· Briefed case law

· Prepared divorce packet which included complaint, summons,

· Drafted Articles of Incorporation, Corporate By Laws, Agency Agreement, and General Durable Power of Attorney

Customer Service

· Ability to deliver impeccable service to guests from experience in retail and hospitality industries

· Maintained a professional and courteous demeanor at all times while treating guests with respect

· Accurately answered multi-line phone systems and gathered reservation information or transferred calls to the correct parties

· Trusted to handle money and balance cash registers

· Trained in several departments to best assist the customers

Computer

Working knowledge of Microsoft Word, Excel, PowerPoint, and Access

WORK EXPERIENCE

JULY 2013- CURRENT Front Desk Clerk, Red Roof Inn, Nashville, TN

OCT 2012- MAR 2012 Cashier/Retail, Cracker Barrel, Nashville, TN

SEPT 2009 – NOV 2009 Paralegal, The Law Offices of Luvell Glanton, Nashville, TN

AUG2009 – SEPT 2009 Paralegal Externship, The Law Offices of Luvell Glanton, Nashville, TN

AUG 2008 - FEB 2009 Cashier, Shoney’s, Nashville, TN

MAR 2007 - AUG 2007 Customer Service Representative, Days Inn Vanderbilt, Nashville, TN

NOV 2002 -MAY 2003 Dressing Room Attendant, Hecht’s Department Store, Nashville, TN

APR 2000 – AUG 2001 Front Desk Clerk, Hampton Inn and Suites, Nashville, TN

OCT 1999 - FEB 2000 Front Desk Clerk, Holiday Inn and Suites, Nashville, TN

REFERENCES

Gervaise Clark, TSU, 615-***-****

Kyle Parks, The Law Offices of Luvell Glanton &

Associates, 615-***-****

Letisha Martin, Hecht’s Department Store, 615-***-****

Contact this candidate