Customer Service Sales

inin

Letter of Introduction

My experiences in office administration and client services have equipped me with multitude of skills including office management, business operations and exemplary customer service. I am confident that my application of these and many other skills would be an asset to your company.

I do hope that my background and experience is what you’re looking for in your company. I would greatly appreciate the opportunity to meet with you to further discuss my qualifications. Also, I am holding an article 18 visa. I have enclosed my resume for your review. Thank you for your time and consideration. Sincerely yours,

Maricel A. Butigan

MARZ

****.********@*****.***

Maricel A. Butigan

B’neid Al Gar, Plot No.3 St. 64 Building No.12 Kuwait City Email Add: ****.*********@*****.***

Mobile No: +965********

OBJECTIVES:

• I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

• I want to be part of the success in an environment of growth and excellence.

• To obtain a challenging position, providing to contribute by utilizing and expanding upon experiences and capabilities

• To obtain a position where I can bring my past experience and continue to grow with a company.

WORK EXPERIENCES:

CUSTOMER SERVICE EXECUTIVE

Al Orjwan/ Armada group of Co.

Salmiya, Kuwait

May 11, 2017 to present

Job Descriptions:

This position is responsible for managing audits of return and refunds. Duties and Responsibilities:

Periodically audits all daily bills return based on our policy

Prepare reports after auditing to the top management.

Developing recommendations and report based on audits and presenting this ideas to the top management.

Formulating professional development and educational plans for junior staff members.

Listen and respond to customer needs and concerns.

Handle return complaints.

Record details of customer contacts and action taken

Professionally handle incoming requests and suggestions from customers and ensure that the issues are resolved both promptly and thoroughly.

Receive the items from the branches and ensure that if relevant manufactures defect or misuse by customers then provide an opinion to approve or disapprove.

Create a procedure action request to follow up the corrective action on time, to be sure and to prevent mistakes to happen again.

Checking on the branch managers in case of bill return and refund without invoices.

Department In-charge F&B

Adam's Hotel

Kuwait, Kuwait

April 15, 2015 to present

Job Description:

• Provide leadership, training and manage the department, make decisions and solve the issue and conflicts between the guest and the staff.

• Manage the staffs, develop or update job descriptions, develop performance expectations, identify essential functions and knowledge, skills and abilities are required.

• Respond to questions pertaining to the need assign work shifts, guest inquiry and employees assistance.

• Manage staffs and team performance; provide employee orientation; train or provide adequate training for employees; coach, counsel and motivate staffs; evaluate staffs and performance concerns.

• Efficiently manage the proper settlement of all customer account

• Answer guest queries in a polite and helpful manner Sales and Marketing cum Cashier

Multi-Foods Inc.

Doha, Qatar

October 2011 to October 2013

Job Description:

The sales assistant is responsible in assisting the marketing executives and manager in maximizing the company profits.

Duties and Responsibilities:

• Assisting the manager in writing reports and analyzing data.

• Communicating with clients

• Responsible for promoting and driving the sales of a company's goods or services.

• Receive payment by cash, cheques, credit card etc.

• Assist the customers entering the establishment

• Promote the product and do suggestive selling

• Checking daily cash accounts

• Guiding and solving queries of customer

• Providing training and assistance to new joined cashier

• Maintaining monthly, weekly and daily report of transaction. Inventory Personnel

Robinsons Department Store

City of San Fernando, Pampanga

June 2002 to June 2003

Duties and Responsibilities:

• Compiles and maintains records of quantity, type and value of material, equipment, merchandise or supplies stocked in establishment: counts material, equipment, merchandise or supplies in stock and post totals to inventory records, manually or using computer.

• Compares inventories to office records or computes figures from records, such as sales orders, production records, or purchase invoices to obtain current inventory.

• Verifies clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and report reasons for discrepancies.

• Compiles information on receipt or disbursement of material, equipment, merchandise, or supplies and computes inventory balance, price and cost.

• Prepares depleted items and recommends survey of defective or unusable items.

• May stock and issue materials or merchandise.

Receiving and Dispatching Supervisor

SM Supermarket

City of San Fernando, Pampanga

December 2001 to May 2002

Duties and Responsibilities:

1) Inventories, stores, prices, and restocks merchandise displays in retail store: Takes inventory or examines merchandise to identify items to be reordered or replenished.

2) Requisitions merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials. 3) Receives, opens, and unpacks cartons or crates of merchandise, checking invoice against items received.

4) Stamps, attaches, or changes price tags on merchandise, referring to price list.

5) Stocks storage areas and displays with new or transferred merchandise. 6) Sets up advertising signs and displays merchandise on shelves, counters, or tables to attract customers and promote sales.

7) Cleans display cases, shelves, and aisles.

8) May itemize and total customer merchandise selection at check-out counter, using cash register, and accept cash or charge card for purchases. 9) May pack customer purchases in bags or cartons. Restaurant Supervisor

Shakey’s Restaurant

City of San Fernando, Pampanga

November 1999 to April 2000

Duties and Responsibilities:

• Before the restaurant opens, make sure all the ingredients and raw materials are in stock. Also, ensure tables and chairs are properly laid out and the work area is clean.

• Supervise and participate in kitchen and dining area operation activities

• Communicate the order to the chef or the kitchen staff.

• Train workers in food preparation, and in service, sanitation and safety procedures.

• Observe and evaluate employees and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

• Inspect supplies, equipment and work areas to ensure efficient service and conformance to standards.

• Control inventories of food, equipment, small ware, and report shortages to personnel.

• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safely.

• Analyze operational problems, such as loses and wastage and establish procedures to alleviate these problems.

• Record production, operational and personnel data on specified form.

• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.

• Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.

• Forecast staff, equipment, and supply requirements base on a master menu.

• Evaluate new products for useful and suitability.

• Compile and balance cash receipts at the end of the day/shift. Chow king

Food server/ cashier

City of San Fernando, Pampanga

April 1998 to October 1999

Duties and Responsibilities:

• Set the Tables; ensure all are properly laid out.

• Receive guest and sit them with their proper seat.

• Take food and beverages orders from the customers.

• Serve food to the customers.

• Pick-up used plates and debris from the tables.

• Ensure napkins and cutlery, straws etc. are available at each table or on customers demand.

• Process the bill and present it to the customers. Collect bill payment and deposit at the cash counter.

Cashier/Supervisor

Jollibee II

City of San Fernando, Pampanga

October 1995 to March 1998

Duties and Responsibilities:

1) Receive payment by cash, gift check, credit cards. 2) Issue receipts, refunds, credits, or change due to customers. 3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

4) Greet customers entering establishments.

5) Maintain clean and orderly checkout areas.

6) Responsible in order takings, Product presentations, Suggestive Selling, Food handling, Reservations package, product launching. 7) Resolve customer complaints.

8) Answer customers’ questions, and provide information on procedures or policies.

9) Offer customers carry-out service at the completion of transactions. Other Skills

• Good command of the English and Filipino, written and oral.

• Able to handle all the duties and responsibilities.

• Kind and polite to handle situations.

• Friendly nature and pleasing personality.

• Excellent Interpersonal skills, phone manner and office etiquette.

• Good customer service.

Educational Attainment

University of the Assumption

City of San Fernando, Pampanga

Bachelor of Science in Commerce

Major in Business Management

1995 - 2000

Gonzales Memorial College

Apalit, Pampanga

Intermediate

1990 – 1994

San Vicente Central School

Apalit, Pampanga

Elementary

1984 - 1994

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