Sales Manager

Specific Job Target

Industry Preference: Hospitality

Financial Analysis Project Administration Interpersonal Relations Revenue Generation

Budget Management Process Improvements Staff Development Cost Reduction

Qualifications Profile

Seasoned, results-driven professional, offering broad-based experience in management and operations, sales and marketing, as well as business development in the hospitality industry.

Recognized for outstanding leadership capabilities and well-honed expertise in planning and implementing strategies; as well as in analyzing and solving problems. Skilled at achieving solid business results, as well as driving innovation and growth. Adept at establishing strong and long-term quality client and customer relationships. Technically proficient with Microsoft Office Suite (Word, Excel, and Outlook), POS and Windows Operating System.

Professional Experience

Managing family business: oversee restaurant. Revenue $300,000. managed daily sales, operations which involved, menu engineering, Cooking, pos, FOH/BOH, scheduling, p&l, food cost, labor and occasional outside caterings. Managed and assisted operational logistics for consisting of breaks, breakfast, lunch, dinner, receptions for Microsoft, amazon, google and Boeing. (attendees range from 5000-15000) August 2014 - JUNE 2018

Delaware North Sportservice. Seattle, WA

Catering Sales and Operations Manager (CenturyLink Field), APRIL 2013–JULY 2014

Provided oversight to the daily sales and operations which involved meeting and exceeding the service standard based on company expectations and procedures

Handled all facets of financial tasks amounting to $10M which consisted of organized conferences, trade shows and games

Guided managers, events lead, and staff members while enhancing their skills

Maintained coordination with the food and beverage director to conduct planning, forecasting, and budgeting

Facilitated the recruitment, training, implementation of policies and procedures; as well as succession planning of the entire company

Collaborated with the Sales Team in visiting sites to check the entire operations

Delivered excellent service to clients in event management, planning, and budget of successful corporations, such as Microsoft, Amazon, Boeing and Google; Sounders, Seahawks games, non-profit and social events

Herban Feast Catering, Seattle, WA

Director of Operations JULY 2011–NOVEMBER 2012

Oversee the daily operations, which entailed ensuring compliance of service standards, with the company expectations and procedures and guiding managers, event leads, event chefs, and staff members

Facilitated the recruitment and training of staff; site visits with the Sales Team; as well as planning, forecasting, and budgeting tasks with the owner

Streamlined all policies and procedures as well as the succession planning of the company

Developed and sustained rapport and strong business relationships with clients

Actively joined various local networking events, such as Open House, Seattle Wedding shows, Seattle Chamber of Commerce, and Meeting Professionals International (MPI) to gather potential new clients

Attended weekly sales meetings to review the monthly revenue, sales target, and any potential business growth

Conduct yearly MPI and local Event Planners reception to show cased a new menus and networking to increase sales

Career Highlights:

Earned vote as the “Best Catering Company” in Seattle for the year 2011 and 2012

Organized and executed 160 successful events at Sodo Park and 500 off-site events annually

ARAMARK, Grove of Anaheim, California, Anaheim, CA 2002–2010

General Manager MAY 2005–AUGUST 2010

Administered finances with value of $7M, which included profit-and-loss statements and operational expenses

Conducted assessment and approval of daily and monthly sales reports as well as operating statement for building clients

Reviewed general ledger, profitability, reserve account, capital improvement account, and balance sheet

Directed the hiring and training of the overall unit as well as supervised the team’s performance during concert and consigned events

Spearheaded the negotiation of citywide contracts, which included food and beverage

Developed and sustained exceptional community relations with city officials, convention, and business bureau

Career Highlights:

Significantly boosted sales by 27% from the previous year, thus receiving the Revenue Growth Award in 2007

Completed 300 covers in a span of one hour during a dinner event which established direct customer relations

Introduced new products and services as well as drove sales growth and client retention by identifying opportunities

Accomplished accident-free operations for 491 days

Directly oversee and worked with different celebrity chefs, such as Bobby Flay, Charlie Palmer, Mario Batali, Anthony Bourdain, Giada De Lorentiis, and Tim Love in designing menus as well as meeting budgeting and operational logistics during the annual Tiger Woods fundraiser events

Generated effective plans while overseeing the operations and finances to ensure flawless execution of mega events, such as Microsoft and Major League Baseball with 10,000 people

Acted as strategic team leader at the Request for Proposal (RFP) process, and PowerPoint presentations for the Los Angeles Convention Center and the Grove of Anaheim, for the city council members and city executive director

Served as member of the MPI while maintaining close coordination with CVB and Chamber of Commerce. Host monthly Cty meeting at the Grove of Anaheim

Director of Operations APRIL 2002–M 2005

Maintained direct collaboration with executive chef, sales managers, warehouse manager, catering managers and beverage manager in handling and resolving operational issues

Coordinated with the executive chef in formulating concert menus and organizing upcoming tasting events

Monitored the on-time completion and compliance of all finished products with quality standards

Analyzed events revenue and mid-month reports for the corporate office

Generated and presented weekly sales and labor report to Nederlander and City of Anaheim

Career Highlight:

Projected sales and budget plans while ensuring achievement of anticipated earnings to more than $3M

Earlier Career

ARAMARK, Anaheim Convention Center, Anaheim, CA

Sales Manager

Catering Manager

Director of Catering and Concession

Gretchen’s of Course, Seattle, WA

General Manager

Nordstrom Catering, Seattle, WA

General Manager

Credentials

TIPS® Certificate SERV Safe Permit “Train the Trainer” for Customer Service Certification

Cardiopulmonary Resuscitation (CPR) Certified Defibrillator Certified Forklift Certified

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