Office Assistant Customer Service

Janet Pineda

**** ******* ******

Gainesville, GA 30506 JanetEPineda97@ gmail.com 678-***-****

If this is a commission based sales position, please disregard.

WORK EXPERIENCE:

OFFICE MANAGER

Aqua Plumbing Services LLC - Alpharetta, GA- May 1, 2017 to August 2, 2019

Multi- Phone Answering, Customer Services and Warranty Resolution calls, New Construction paperwork, Notary of pay applications, Lien waivers.

Project management assistant, Operational personnel Support, Sales Support, Accounting Department Support,

Plumbing Employee Recruitment, New Hire paperwork, On boarding for insurance using the Bernie software, Fleet management / Truck Maintenance, Warehouse Inventory, Project Apartments procurement, Subcontractor Qualification Documents

Employee Time Tracking, T Sheets updates and payroll reports, Hotel / Travel Arrangements, Change Order Support, Purchase Orders, Mail - Open / Sort / Distribute, Bill Entry / Coding, Close Out Manuals Assistance, Safety Manual Assistance,

Office Supply Orders, Filing / Clerical, Marketing Assistance (Business cards, Marketing Meetings, Marketing Material), Planning and Executing team building or Company Holiday events Office Organization &Tidiness.

Uniform / Shirt Distribution, Social Media I Website Management (Facebook, Youtube, Twitter, Yelp, Google Plus, Linkedln) Trade Show organization execution, Plumbing Licenses, Energy Licenses.

OFFICE MANAGER

COIT Cleaning and Restoration Services - Suwanee, GA - October 2015 to May 2017

Answer all incoming calls from a multi-line phone, schedule service calls, All New hire and HR paperwork create work orders, dispatch to Technicians. H/R working with insurance adjusters, Insurance collection and final paperwork. Bank Deposits, Balance Reports, following up Customer Service satisfaction calls, check and open mail, Market to new businesses, Accounts Payable, Accounts Receivables, H/R working with insurance adjusters,

Lead Preschool Teacher

Windward Child Development Center – Alpharetta, GA – May 2014 – October 2015

Maintain positive and appropriate educational environment for 20 children, Develop lesson plans, class activities, and ensure safety.

COMMUNITY LIAISON

TWIN RIVERS SCHOOL DISTRICT – Sacramento, CA - July 2001 to May 2014

Organize Events, Recruit Parent Volunteers, Budget Committee, Campus Monitor, Backup Office Assistant, Greet Visitors. Teaching parenting groups, assisting with behavior intervention, member of the title I funding committee in the district, helping with positive reinforcement including rewards system for behaviorally challenged children.

OFFICE ASSISTANT

OFFICE ADMINISTRATION, CALIFORNIA LAB CORP – Sacramento, CA- January 1999 to May 2001

Answer High Volume Multi-line phones, Data-Entry, Billing, Filing Customer Service, Ordering Supplies

EDUCATION:

EARLY CHILDHOOD EDUCATION – Butte Community College, Oroville CA 1984

SKILLS:

CUSTOMER SERVICE (7 years), RECEPTIONIST (10+ years), RETAIL SALES (4 years), EXCEL (1 year) Share Point (2 years)

Office 365 (2 years) MICROSOFT OFFICE (10+ years) Acrobat DC Pro (3 years) QuickBooks Pro ( 1 year) Human Resources assistance ( 5 years)

CERTIFICATIONS/LICENSES

Xactimate 28

This Certification allows me to do restoration Estimates and sketching.

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