Customer Service Manager
Resume:
Kirsten Sheehy
Assistant manager
Staten Island, NY 10310
**********@***.***
Work Experience
Assistant Manager
TJ Maxx - Staten Island, NY
I have been with TJMAXX for 12 years. Worked my way up from part time associate to assistant manager. Have been assistant manager for 6 years. Merchandising, operations, inventory, scheduling, training, hiring, receiving truck, supply order, and helping store stay under budget. Assist with self audits, customer service, achieving credit card goals, open and close store. Work with team to increase sales, OSAT and decrease shrink. Coach an mentor associates so the can achieve TJX goals for promotion. Have participated in charities including breast cancer walks for the past 2 years. Customer Service Associate
Staten Island Cable - Staten Island, NY
May 1992 to December 1995
Resolve billing Issues with accounting dept, answer customer service calls, enter new customers into computer, change service for customers, resolve service problems for customers, schedule installation of cable service, enter pay preview orders and restore service to customers. Supervisor
K-9 Center - State College, PA
January 1990 to May 1992
Open and close store. Order and receive pet supplies. Stock pet supplies. Deliver pet food. Cashier, customer service, answer phone orders. Complete reservation for dog kennel stay. Clean kennels and feed dogs.
Manage accounts leader
EF Hutton - New York, NY
January 1983 to April 1988
Calculate fees for account executives, help create computer program for billing, run and organize quarterly reports, resolve any billing errors, work with accounts payable, enter bank statements and assist with internal audits.
Education
College of Staten Island in Business
College of Staten Island - Staten Island, NY
August 1984 to May 1985
Skills
Customer Service, Retail Management, Key Holder
Awards
President’s club
March 2014
Tjmaxx store achieved highest levels of OSAT, customer service, TJX rewards(credit card applicants), sales and lowest shrink for our region.
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