Rebecca K. Tisi

**** * ***** ****

Tukwila, WA **188

(763) 318- 3352

ac97h4@r.postjobfree.com

PROFILE

Highly organized and dependable with over 7 year’s successful experience in human resources and healthcare. Works well with minimal supervision, and contributes a positive team attitude. Strengths include customer service, employee relations, supervision and training, and multi-tasking.

Career achievements:

Recognition Award and bonus in 2008 for outstanding performance as a Phone Banker

Consistently receive top marks on performance evaluations noting excellence in customer relations.

Recognized for receiving top marks 15 quarterly performance evaluations and achieving 95% in customer relations

Rewarded with bonus for outstanding work performance and customer service as a Human Resource / Customer Relations Assistant.

Employee of the Year in 2001 as a Human Resource Assistant I for instituting confidential practices, and keeping excellent confidential staff records

Awarded Employee of the Year as HR Assistant for instituting excellent confidential practices for staff records

Provided exceptional client experience by assisting over 3,000 clients open bank accounts winning the AIM Awards

EXPERIENCE

08/2017 – Present Seattle Indian Health Board: Scheduling Coordinator/HR Assistant Seattle, WA

Maintained calendar of Chief Medical Officer, including her meeting schedule and travels. Collaborated with the Medical Administrative Assistant for scheduling with the Chief Medical Officer.

Maintained schedules for Dental, Medical and Mental Health for Seattle Indian Health Board

Updated the white board every morning used to show the workflow for the day, allocated rooms to providers and the Medical Assistants and nurses supporting providers

Prepared all materials for training, set up rooms for meetings and conferences, and sent out meeting reminders to all departments via Outlook and/or SharePoint

Assured front desks within the clinic had documented communication indicating the providers of the day, and Patient Services Representative had schedules needed for the day

Confirmed Mental Health Representatives were available and accessible to patients who needed help from the counselor of the day

Tasked to schedule medical providers 3 months in advance in accordance to care plans, staff availability and skills

Utilized electronic scheduling system to make adjustments to vacation requests, client appointments and track 24+ employee attendance

Supported the Residency Director by making sure that all Residents’ schedules were up to date

Facilitated in lobby greeting and managed consultations per company policy for over 100 existing clients

Promoted for improving scheduling and efficiently coordinating employees/Practitioners and supporting HR Department

02/2014 – 02/2016 State of Minnesota (MSOCS): Work Therapy Technician Coon Rapids, MN

Created vocational and rehabilitative programs and support services for enrolled patients to increase independency

Communicated with patients and their families about physical progress as noted on documented medical report

Provided mentorship to clients by coaching them on how to job hunt, and become productive at work

Created programs for the clients on how to improve their skills and activities of daily living (ADLs)

Assisting the clients with job applications and accompanying them to the interview

Transported clients from their residence to the day program and back

Coordinated between families and the clients on updates for appointments and any schedules on their calendar

Communicated between the State of Minnesota office and the clients on any updates or any changes in their schedule

Other duties as assigned by my supervisor

04/2011 – 12/2015 Mount Olivet Rolling Acres – Med Specialist Scheduler- RC lll

Victoria, Minnesota

Arranged and accompanied clients to medical appointments

Assisted clients with their ADLs and client programs

Updated client records and progress notes, including documenting medical needs

Accompanied to leisure activities including personal shopping

Performed medication assistance to clients

Provided housekeeping to clients

Oriented new staff

Other duties as directed by my supervisor

07/2010 – 04/2011 Champlin Shores: Wellness Coordinator

Champlin, Minnesota

Performed Human Resources: addressed disciplinary issues, performed annual performance evaluations, new hire paperwork

Managed daily staff schedules and solved staffing issues for Health Services

Interviewed candidates for Health Services

Supervised team leads

Oriented new hires

Managed issues for residents and their families

Assisted with ordering of supplies for Health Services Department

Other duties assigned to me by the Director of Health Services

03/2009 – 06/2010 Champlin Shores: Shift Supervisor / Scheduler

Champlin, Minnesota

•Performed scheduling for up to 50 staff members including Resident and Medical Aides

•Supervised and trained overnight staff

•Assisted with interviews for Health Services Department

•Ensured shifts were fully covered and confirmed staff hours with corporate office

01/2006 – 03/2009 Wells Fargo Bank: Customer Service Specialist

Shoreview, Minnesota

•Answered business calls from customers and resolved problems by providing them with correct and accurate information. Referred products to customers as needed

•Transferred customers to sales departments for further information on a product.

•Assisted customers with opening accounts by referring them to sales department

•Solved customer account issues over the phone in a timely manner

2005 Fog Properties Company Limited Human Resources/Customer Relations Assistant

Silver Springs, Maryland

•Greeted customers and ensured their needs were being met promptly

•Handled customer service issues in a timely and efficient manner

•Answered phones in a courteous and professional manner.

•Welcomed and directed visitors coming into the organization for business.

•Communicated with customers through phone and mail to resolve problems.

•Participated in personnel, hiring, and job placement process.

•Supervised clerical staff in confidential and general registries records.

EDUCATION

BS Degree in Business Management- California Coast University

Associate Degree in Human Resource Management (Equivalent)

oDiploma in Human Resource Management – Kenya Institute of Management, Nairobi, Kenya, Africa

oAdvanced National Certificate in Business Administration – Kenya Institute Management – Nairobi, Kenya, Africa

oNational Certificate in Business Administration – Kenya Institute of Management – Nairobi, Kenya, Africa

CERTIFICATES RECEIVED

•Customer Service Specialist in Business and Industry, 2006, Anoka Technical College, MN

•Business Computer Skills, 2006, Anoka Ramsey Community College, MN

•Microsoft Office Specialist, 2006, Anoka Ramsey Community College, MN

References provided upon request

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