Customer Service Assistant
Resume:
Lorraine D. Moreno
Gilroy, California 95020
***************@*****.***
Career Summary
Detail oriented, motivated and dedicated professional with extensive experience in Purchasing, Logistics, Shipping, and Warehousing. Ability to communicate clearly, projecting an open, friendly persona to others regardless of their level of expertise. Takes initiative to identify and resolve difficult customer problems across a large base and a cross functional team. Able to learn complex processes quickly and provide support to.
Professional Experience
Buyer – Velodyne – San Jose California - June 2019 to Present
Receive price quotes from vendors, compare quotes against requirements and budget
Create ed purchase orders for items needed to order and sent via email to respective supplier
Expedited all parts with suppliers as required, to ensure on time delivery, preventing stockouts and production downtime
Negotiated with suppliers pricing, delivery schedules and payment terms
Sourced parts via the internet, suppliers listing
Sourced for suppliers who could offer better products and provide cost savings for the company
Ability to set-up new vendors in company supplier system
Issued purchase orders to suppliers for service, software and supplies
Assistant Buyer – Velodyne – Morgan Hill California - May 2016 to June 2018
Created purchase orders quickly with high degree of accuracy
Worked with vendors to obtain desired product assortment and negotiated cost
Ensure timely delivery of merchandise
Communicated daily with vendors on product buys as well as following up on purchase orders
Negotiated pricing, selected assortments and reserved inventory
Created weekly reports
Participated in vendor meetings
Place Purchase Orders
Research Specialist – TMG/Ricoh (based at Google in Mt. View) March 2007 – April 2016
Received Packages in Google based system
Researched discrepancies on packages
Customer Service to Google employees
Created discrepancy reports using Oracle
Supervised a team of 8 processors
Helped resolve complaints from Google employees in a Google based system
Assisted drivers with route deliveries
Education/Skills
San Benito High School Diploma – Hollister, CA 1998
Certified to Create Purchase Orders
Oracle System
NetSuite System
Microsoft Excel, Word and PowerPoint
References: Available upon request
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