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Customer Service Assistant

Location:
Mesa, AZ
Posted:
August 29, 2019

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Resume:

Lorraine D. Moreno

** ***** ** *** #*

Gilroy, California 95020

1-408-***-****

ac97gx@r.postjobfree.com

Career Summary

Detail oriented, motivated and dedicated professional with extensive experience in Purchasing, Logistics, Shipping, and Warehousing. Ability to communicate clearly, projecting an open, friendly persona to others regardless of their level of expertise. Takes initiative to identify and resolve difficult customer problems across a large base and a cross functional team. Able to learn complex processes quickly and provide support to.

Professional Experience

Buyer – Velodyne – San Jose California - June 2019 to Present

Receive price quotes from vendors, compare quotes against requirements and budget

Create ed purchase orders for items needed to order and sent via email to respective supplier

Expedited all parts with suppliers as required, to ensure on time delivery, preventing stockouts and production downtime

Negotiated with suppliers pricing, delivery schedules and payment terms

Sourced parts via the internet, suppliers listing

Sourced for suppliers who could offer better products and provide cost savings for the company

Ability to set-up new vendors in company supplier system

Issued purchase orders to suppliers for service, software and supplies

Assistant Buyer – Velodyne – Morgan Hill California - May 2016 to June 2018

Created purchase orders quickly with high degree of accuracy

Worked with vendors to obtain desired product assortment and negotiated cost

Ensure timely delivery of merchandise

Communicated daily with vendors on product buys as well as following up on purchase orders

Negotiated pricing, selected assortments and reserved inventory

Created weekly reports

Participated in vendor meetings

Place Purchase Orders

Research Specialist – TMG/Ricoh (based at Google in Mt. View) March 2007 – April 2016

Received Packages in Google based system

Researched discrepancies on packages

Customer Service to Google employees

Created discrepancy reports using Oracle

Supervised a team of 8 processors

Helped resolve complaints from Google employees in a Google based system

Assisted drivers with route deliveries

Education/Skills

San Benito High School Diploma – Hollister, CA 1998

Certified to Create Purchase Orders

Oracle System

NetSuite System

Microsoft Excel, Word and PowerPoint

References: Available upon request



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