Employee Relations Human Resources

ILONA KOGAN

Belmont, CA

Tel: M 650-***-****

Email: *****-*****@*******.***

LinkedIn: https://www.linkedin.com/in/ilonakogan

HR STRATEGY

HUMAN CAPITAL MANAGEMENT

STAFF DEVELOPMENT

SUMMARY

20+ years of human resource management experience in technology, biotech and healthcare industries. Strong background in key areas including: strategic planning, recruitment, performance management, total rewards program and staff development. A strategic business leader with demonstrated experience to achieve key business objectives and enhanced shareholder value through organizational development, talent acquisition, talent management and culture change.

HIGHLIGHTS

Employee Relations

Recruiting

Performance Management

Project Management

Compensation and Benefits

Team building and leadership

HR Compliance and Risk Management

Problem Resolution

PROFESSIONAL EXPERIENCE

PlayStation, San Mateo: 2018- present

Managed HR Compliance team and programs, including Leave of Absence, Workers Comp and ADA. Lead HR Operations projects, which include planning, monitoring, and reviewing all incoming and ongoing projects, policies and procedures.

Senior HR Manager, Operations and Compliance

Managed HR Compliance team deliverables, programs and vendors.

Managed relationships with key stakeholders in Legal, Finance, IT, Security and Facilities.

Oversaw and executed the company’s global HR policies and procedures.

Served as a strategic business partner and advisor to the Leadership team

Trained and mentored leaders from different business units on the company polices, process and programs.

Ensured the company stays in compliance with all HR related government regulations and guidelines globally.

Evaluated current processes to identify areas for improvement through process improvement and technical solutions

Managed the planning, design, configuration, development, testing, implementation, training and support of HR technology solutions working collaboratively with I.T. and other stakeholders

Owned the data quality and on-going improvements to data to deliver accurate and reliable workforce data with corresponding workforce reporting and analytics

Developed broad influence through a solid set of internal and external relationships

Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Natera, Inc., San Carlos: 2016- 2017

Led and play a critical role in helping Natera maintain and excel company culture during hyper-growth. Continuously assess and understand business priorities to translate into HR approaches that support the business. Managed HR operations department by establishing department accountabilities, including talent acquisition, employment processing, compensation, health and welfare benefits, HRIS management, employee relations and retention.

Human Resources Director

Led all HR processes, programs and policies, including but not limited to performance management, talent acquisition, succession planning, and employee relations while modeling a superior customer service focus. Built successful relationships across the organization and develop a detailed understanding of the business needs so that recommendations could be made that complemented our organization.

Worked with business partners to identify critical factors influencing staff turnover and engagement. Formulated plans and provide guidance to effectuate positive change.

Oversaw employee relations, providing support to management teams to ensure consistency and fairness in addressing company policy and procedures.

Coached Managers on any performance issues and assists with resolutions, ensuring appropriate and timely corrective action.

Developed successful sourcing strategies to strengthen the company’s ability to recruit and retain top talent, anticipating talent needs and partnering to ensure we have the best talent. Evaluated strategies on an ongoing basis and adjust according to market trends and effectiveness.

Managed the immigration process for Natera company-wide and partner with internal Legal department and external immigration law firm.

Ensured excellence and consistency in the implementation of all programs in compliance with all applicable laws and policies.

Identified, developed and executed programs, policies and practices to ensure Natera maintained a competitive advantage in the marketplace.

Prepared and delivered performance review program, provide actionable feedback and create development plans for direct reports, managing all levels of performance.

Developed and monitored annual human resource budget ensuring that we were staying within plan. Shared knowledge and work together to create a world class human resource department.

Able to build rapport and collaborate across the organization

Able to anticipate needs, challenges and potential issues and proactively develop solutions to meet the demands of our fast-paced, constantly changing business

Hands-on leader, with the ability to see the big picture and the willingness to “roll up my sleeves” to get the job done

Demonstrated a sense of urgency and reprioritize quickly and effectively, with an ultimate focus on results with a strong business acumen.

NextLabs, Inc., San Mateo: 2012- 2016

Joined the startup company as a Head of HR, reported into a CEO. I have built the HR department from being the only HR person to a group of six. Led Human Resources practices and objectives that provided an employee-oriented, high performance culture emphasizing empowerment, quality, productivity and standards, goal attainment. Responsible for recruitment and ongoing development of a superior global workforce.

Human Resources Director

Collaborated on people strategy including: talent management, performance, compensation & benefits, employee training, and culture initiatives.

Managed the recruiting team and staffing agencies to ensure we are attracting and retaining the best talent.

As an HR leader and a member of executive team, was responsible for organizational design, change management, succession planning and creating & executing staffing strategies.

Trained and mentored the C-suite on helping to drive our culture forward and solidify our values in everything we do as we rapidly scaled

Managed all HR-related systems, vendors and tools, including HRIS, Applicant Tracking System, Performance Management Tools and PEO relationship.

Partnered with senior managers and employees across the company to cultivate and communicate a company culture that encouraged wide employee participation.

Helped plan and manage global Human Resource initiatives applicable to organization.

Provided day to day global HR support with input on business, workforce planning and employee management and development

Developed and executed company-wide HR programs and practices that impact employees (i.e. recognition, development, benefits, etc).

Managed the communication and administration of company programs and policies.

Employment and compliance to regulatory concerns and reporting

Immigration programs and support

New Hire orientation, development, and training

Provided thought leadership in developing and implementing HR best practices and programs across all areas (compensation, benefits, policies, and perks).

Coached managers on building a strong foundation for leadership and mentorship for their teams.

Supported global and domestic operations of150 employees

Stratstone, San Francisco: 2011-2012

HR Consultant

Served as an executive expert on HR consulting projects to assigned clients helping to ensure seamless HR support in all functional areas. Managing all functions of human resources and payroll. Coached executives, managers and employees on a wide range of HR related business issues including policy, recruitment, compensation, operations and training. Ensured effective partnership with HR specialists to support timely delivery of services and programs.

Brookdale Senior Living, Redwood City: 2007-2011

Joined the company as part of the recovery team. Enhanced and streamlined HR processes, ensured legal compliance to enable company exit probation status. Managed day to day human resource operations for a leading senior-living facility, consists of more than 150 employees. Key activities include: Performance Management, Talent Acquisition, Benefits administration, Regulatory compliance and Training.

Human Resources Director

Improved profitability by 20% through leveraging staff cost containment programs including OT policy.

Introduced a new staff performance management program resulting in a 30% improvement in customer satisfaction surveys.

Established and implemented new departmental policies and procedures to meet organizational needs and comply with state and federal laws.

Managed all employee benefits plans, Total Rewards Program: health, dental, FSA, FMLA, AD&D, 401(K), EAP, ESPP, Fitness and Wellness Program, time off, COBRA, educational reimbursement and compensation, oversaw benefit enrollment and eligibility services.

Managed Workers’ Compensation claims and reduced them by 90%.

Initiated training and leadership development and succession planning initiatives.

Managed the compensation strategy to reduce the turn over by 35% while meeting corporate P&L goals.

Managed human resources and administration department budgets. Implemented effective cost containment strategies and ensured that budget targets were met every quarter.

Conducted thorough, confidential investigations of complex employee issues. Recommended course of action with effective resolutions that applied knowledge and understanding of HR guidelines and employment laws, ensuring ADA compliance while reducing liability to company.

Represented community in legal proceedings, unemployment hearings and workers’ compensation settlements.

Analyzed trends in turnover, hiring, promotions, separations, and grievances to determine support or action needed to adjust unfavorable trends.

Tibco Software, Inc. Palo Alto, California: 1999-2006

HR business partner to engineering and sales departments. Single point of contact for all HR related issues, delivered a full spectrum of HR programs & services.

Senior HR Generalist

Coached managers on effective leadership strategies, team building, retention and performance management.

Managed recruiting activities to ensure departments can meet their growth goals.

Developed human resource strategies to meet business priorities including compensation goals, succession planning, performance reviews and talent development.

Partnered with management to build equitable and motivating compensation strategies.

Managed all employee benefits plans: health, dental, vision, employee life/ AD&D, sick leave, LOA, 401(K), ESPP, COBRA, educational reimbursement and compensation.

Led the implementation team responsible for companywide migration from ABRA to PeopleSoft delivering the project ahead of schedule.

Initiated programs to enhance employee morale and improve key employee retention.

Led performance management process, handled ER procedures including termination.

Resolved complex employee relation issues, maintained HR records and generated custom reports.

Served as primary contact with payroll in investigating and resolving pay issues and in interpreting corporate payroll policies.

LCI Computers, CRM Software Startup San Francisco, CA: 1997-1999

Human Resources Representative

Assisted with daily human resources operations, recruitment, conducting applicant interviews, applicant evaluation, new-hire processing and orientation, working with search firms, employee benefits administration, resolving personnel conflicts, COBRA program processing, conducting exit interviews, processing terminations, and employee relations. Recruited both technical and sales personnel.

Life Search International, San Francisco: 1992-1994

Human Resources Administrator

Managed HRIS system, recruitment, processing new-hires, running reports for managers and employees, maintaining human resources records, processing open enrollment forms, compensation plans, and billings, processing employee terminations, conducting exit interviews, generating COBRA letters, employee relations, and other related assignments.

EDUCATION

San Francisco State University, California: 1997

Bachelor of Arts in Psychology, awarded a place on the Dean’s List.

Azerbaijan State University, Baku, Azerbaijan: 1991

Majored in Business.

Additional Languages: Russian

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