P.O. Box ***** Email: ac97bt@r.postjobfree.com

Washington, DC 20017 202-***-**** (mobile)

SUMMARY

A seasoned professional with twenty years of successful, progressive experience in all aspects of management.

Over 10 years of telecommunications with Lucent Technologies and Verizon Wireless Business.

-Face to Face Interviewing Skills - Project Coordinator - MS Calendar

-Customer Service Skills - Microsoft Office Suite - SharePoint

-Budget - Regulatory/Compliance - Document Specialist

EXPERIENCE:

10/2017 to 1/2109 – U.S. Small Business Administration, Office of Disaster Assistance

Herndon, VA

Construction Analyst

Worked as a Construction Analyst, supporting Puerto Rico, Texas and Florida survivors.

Estimated the cost to repair and replace residential personal property.

Determined the cause and extent of damages and methods of making repairs to residential structures.

Utilized computers and/or iPads to upload, retrieve, and complete work assignments and perform internet research.

Determined square footage when needed. Access Google Maps, Zillow, Google Earth and US Realty websites when determining a property location.

4/2015 to Present – Keller Williams Realty, Arlington, VA

Real Estate Agent

Currently a part time Real Estate Agent. I research land records for property owners, deeds and recent sale of properties. Currently studying the state portion of the MD state license.

Negotiate acquisitions with property owners and their representatives.

Maintain and update files on land sales for appraisal purposes. Assist in the preparation of documentation for acquisition and leasing. Order HOA documents and Home Warranty as needed.

Order home inspection, termite and septic or water inspection.

Forward title packets to title companys and schedules settlement times, while notifying all parties.

Created and modify an Access database to store business or resident contacts nationwide.

9/2014 to 1/2017 - Department of Treasury Via 1st Choice Agency, Washington, DC

Executive Assistant

Assisted with preparing and disseminating news releases and articles for the media.

Improved 90% overall process for Public Welfare Investments. Organized and compiled data from multiple sources while proofreading, editing, and tracking PDF’s for accuracy.

Provided administrative support to the Director, manager and analyst for special projects. Created and modified OCC contacts via Access database. Supported the PWI process as it related to intake, approval and disposition of PWI filings.

Documented and updated the Financial Literacy Publication monthly with training, workshops and current events via Microsoft Word, Power point and Desktop publisher. Published to OCC website with the Web publishing team monthly. Provided explanation and written materials (brochures) for training, workshops and current events for the entire OCC website that reached the public and all departments in Treasury.

6/2013 to 9/2014 - U.S. Census Bureau, Philadelphia, PA

Field Representative

Conducted 10–14 face to face interviews monthly, for the National Census Health Survey, and special censuses. Researched, documented and reported status for a variety of issues.

Traveled throughout the Washington, DC area. Accountable for all transportation procurement documents. Responsible for government issued RSA token and laptop while tele working.

Documented and reported weekly status for all case management health surveys via email and government systems.

Comfortable communicating with diverse groups to obtain information for U.S. Census Bureau goals while remaining in compliance. Drafted and prepared various correspondence via Microsoft word.

5/2012 to 6/2013 - World Bank Group via Aspen Group, Washington, DC

Executive Assistant

Provided a range of administrative support to the Executive Level in the East Asia Operations Services Unit. I supported the Senior Program Manager in the preparation of reports and projects, utilizing Microsoft Office Calendar, Word, Power point, Publisher and Excel.

Attended and communicated program information at local events and targeted audiences.

Organized and coordinated domestic and international travel. Assisted with visa, vouchers, and passports. Reconciled travel documents and billing management for executives as they completed travel missions. Managed calendars and coordinated schedules for internal meetings in DC and across time zones.

Planned and assisted with official events while utilizing Microsoft Office Word, Power point several times a month.

Documented, prepared and proofread various reports, correspondence and forms via Microsoft Office.

11/2012 to 1/2013 - FEMA via Augmentation Group, Frederick, MD

Registration Intake Agent

Obtained a Public Trust Security Clearance while working with Maryland’s National Processing Support Center with FEMA during Hurricane Sandy’s devastation.

Conducted (10 - 12) interviews daily, while verifying home insurance claims and eligibility determination letters. Interpreted complex program information to grantees under the Individual and Household Programs (IHP). Identified and resolved situations, which inhibited process. Recommended additional assistance when needed (ex., Red Cross, SNAP programs and or mapping and flooding organizations).

Determined status of application’s by researching information in NEMIS, documented appropriate changes, such as, updating addresses, telephone numbers while utilizing the National Emergency Management Information system (NEMIS) an automated tracking system.

11/2011 to 4/2012 - Department of Health via MB Staffing Agency, Washington, DC

Registration Intake Agent

Interviewed and prepared files for the patient registration office with the Department of Health.

Scheduled appointments while answering phones and directed phone calls as needed.

Registered approximately 50 clients with DWI and DUI classes twice a week. Collected money/fees, made copies of all checks and money orders for reconciliation.

Maintained confidentiality while assisting trained staff and clients.

3/2010 to 9/2010 - AT&T via Tek Systems, Alpharetta, Georgia

Data Analyst/Data Entry

Analyzed large amounts of data while updating correspondence into electronic filing system.

Compiled data from multiple resources. Documented and created various correspondence/reports via Microsoft word.

Created spreadsheets via excel and submitted reports to management as it related to their business workflow.

Created power point presentations regarding office procedures. Suggested solutions to improve the productivity workflow.

7/2007 to 1/2010 - Verizon Wireless Business via Adecco, Duluth, Georgia

Project Coordinator – Regulatory and Compliance Department

Assisted Project Manager with the implementation of cell site correspondence. Analyzed Federal Aviation Administration (FAA) and Federal Communications Commission (FCC) requirements to ensure federal compliance. Developed and maintained relationships with key suppliers.

Prepared and filed FCC and PUC reports.

Coordinated and compiled data from multiple resources. Reviewed cell site correspondence via Share Point when co-locating, new builds or modifying telecom towers.

Worked closely with team members to ensure current regulatory specifications for reporting were applied. Maintained electronic filing system for tracking related correspondence and supporting documents.

Ensured timely completion of regulatory compliance submission and payments.

9/2006 to 3/2007 - Ingersoll Rand via Manpower, Lawrenceville, Georgia

Administrative Assistant

Provided direct administrative support to Procurement Officers.

Created excel spreadsheets to track expenses.

Managed office workflow as needed. Greeted customers and clients.

3/2005 to 9/2010 - Licensed under several Brokers in Georgia

Real Estate Agent

Negotiated acquisitions with property owners and their representatives.

Maintained and updated files on land sales for appraisal purposes. Assisted in the preparation of documentation for acquisitions and leasing. Computes areas of acquisitions on right of way plats and drawings; verified property lines.

Managed property improvements with contractors.

Create marketing brochures and flyers utilizing Power point and Windows to serve

as informative real estate information for public knowledge. Created and modify an Access database to store business or resident contacts nationwide.

11/2004 to 3/2005 - Trade Commission of Denmark, Atlanta, Georgia

Meeting Planner

Provided direct administrative support to Account Executives.

Maintained confidentiality. Arranged hotels and rental cars as needed. Coordinated air travel and ticketed via Sabre System.

Worked closely with cash receipts to ensure accurate postings.

Analyzed and created new processes and procedures to track marketing advertisements. Drafted and prepared various brochures and flyers via Microsoft Power point.

1/2003 to 11/2004 - AT&T Communications, Marietta, Georgia

Account Representative

Trained new employees via Call Center environment. Marketed AT&T Products/ Services (VOIP) through interaction with residential customers via Inbound/Outbound channels.

Customized billing needs and maintained accounts receivables. Maintained local number portability for many customers that switched to AT&T services.

Consistently ranked Outstanding including a True Achievers Recipient Award.

11/1998 to 6/2001 - Lucent Technologies, Atlanta, Georgia

Project Implementation Manager

Managed and lead overall project implementation including planning, resource scheduling and tracking within contract compliance. Installation of routers throughout the mid-west region.

Established pricing for router materials, while meeting best valued requirements (cost quality, delivery).

Developed and prepared reports for tracking, utilizing MS Excel spreadsheets (such as scope of work, project schedules and providing solutions to obstacles).

Drafted and prepared various types of correspondence, and reports via Microsoft word.

EDUCATION

University of the District of Columbia Community College

Microsoft Word Certificate

CERTIFICATIONS

Project Management Certificate with Lucent Technologies

LICENSED

DC Real Estate Professional

Additional Training: Type 50 wpm, DC Licensed Real Estate Professional, Creative Writing, In Depth Contracts, Procurement, Communication Workshop, and Budget and Finance. Dale Carnegie Leadership Presentations

Volunteer with DC Habitat for Humanity and DC Board of Elections

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