Customer Service Office
Resume:
BLOSSOM T. PANGOWISH
Toronto, ON M8V 3V7
*******.*********@*****.***
Profile:
Over sixteen years of professional experience as a professional development event planner with vast experience of delivering education and special events for volunteers and members in Ontario. I am a motivator and leader of volunteer administration. I have loved developing people and professional development programs to benefit the legal profession and the community. I do it to bring value to my volunteers, lawyers, judges and other legal professionals. People need encouragement and direction. The programs that I’ve helped create has helped transform my volunteers with their gained knowledge, current trends and results.
Relevant Skills and Experience:
Leadership
Creativity
Attention to details
Event Management
Volunteer and Stakeholder management
Experience working within a professional learning environment with exceptional customer service and communications skills
Ability to adjust in dynamic environments
Project management
Training staff and volunteers on organizational processes and policies
Proficient in Microsoft office
Event risk assessment skills
Demonstrated ability to identify and troubleshoot critical issues
Strategic planning
Team leadership
Administrative oversight
Marketing and promotion
Contract negotiation
Vendor coordination
Willing to travel
EDUCATION:
Bachelor of Arts Degree in History
University of Ottawa (September 1999 – April 2002)
Successfully Completed 3 years
WORK EXPERIENCE:
Office Coordinator
Whaley Estate Litigation (WEL Partners) (August 2018 - Present)
Event Planning Skills
Plans, coordinates and manages all firm CPD and social events
Direct the planning and execution of all parts of the event planning process - planning to development to implementation of each aspect of event planning
Have planned more than 10 successful meetings, events and professional development programs at the firm and managed event budgets ranging from $1000-$100000
Collaborates with Lawyers in promoting and facilitating the execution and implementation of Legal Education events in Toronto, throughout the province and nationwide.
Law Office Management Skills
Preparing memos and other correspondence
Creating client files
Training new staff
Scheduling attorney and client meetings
Handling budgets
Billing and collections
Managing staff and facilities
Maintaining the library and office records
Doing legal research
Coordinating client marketing
Professional Development and Section Coordinator
Ontario Bar Association (August 2004 – August 2018)
Event Planning Skills
Direct the planning and execution of all parts of the event planning process, from choosing a venue to coordinating transportation to speaker travel
Plans, coordinates and manages all events and programs for nine separate practice areas; organises 65 of department’s 160 yearly professional development programs and events
Have planned more than 975 successful events and professional development programs throughout my career and coordinated 1000 governance meetings and managed event budgets ranging from $1000-$100000
Collaborates with Development staff in promoting and facilitating the execution and implementation of Section/Legal Education events in Toronto and regions outside Toronto within the established budget guidelines
Collaborates with all food and beverage, audio/visual and venue staff for all events and programs
Key organiser and contact for several high end special events, they include:
oOBA Award for Excellence in Civil Litigation
oAnnual OBA Awards for Excellence in Real Estate; Municipal Law, Pensions and Benefits Law; Workers' Compensation Law; Corporate Counsel - GTA Chapter; Family Law; Construction Law and Trusts and Estates Law with registrations over 600
oRonald McDonald House Fundraisers for the Young Lawyers' Division (Toronto)
Leadership Skills
Initiated and created key relationships with high profile lawyers, judges, public sector volunteers and other high profile stakeholders within the organisation and other professional organisations
Leader of volunteer administration
Knowledgeable in the organisation's (provincial and federal) governance and protocols
Trained all new staff after hiring within the professional development team and provides back up support for internal departments which include administration; membership; communications; and advocacy and public affairs
Skilled at evaluating options and generating solutions
Key member of the webcast technical support team and responsible for program development webpage maintenance for key OBA external clients - Ontario Association of Radiologists
Program Assistant
Ontario Bar Association (May 2003 - August 2004)
Worked with external catering companies for all events, meetings and programs
Coordinated all program related marketing
Corresponded with third party providers for the audio and visual recording of programs
Tracked and reconciled all thank you gifts
Responsible for organization inventory
Maintained all program related information for department records
Tracked advertising and registration progress for all practice area programs
Law Day Coordinator
Ontario Bar Association (February 2003 – April 2003)
Created and managed budget of over $ 50,000
Supervised and tasked over 400 volunteers throughout the province with different Law Day projects
Responsible for over 700 total student and public participants throughout Ontario
Liaised with members of the judiciary and their staff, to secure and schedule participation in Law Day activities
PROFESSIONAL COURSES
Event Management Course
Ryerson Polytechnic University (January 2006 – April 2006)
Completed course in: Event Management
Managing Contention: Building relationships, reducing anxiety and bringing constituencies to agreement (Spring 2009)
Smart Serve certified (2005)
Received certificate for Skills Path course in Customer Service
CPR certification (2014)
Culinary Arts and Baking Arts Certificates
George Brown College (January 2011 – Present)
Currently pursuing a Culinary Arts Certificate, a Baking Arts Certificate and a Professional Chocolatier Certificate
MEMBERSHIP AFFILIATION
Meeting Professionals International (January 2013 - Present)
Executive committee member – Holiday Gala 2016
Executive committee member – Professional Development 2015
Currently pursuing Certified Meeting Professional (CMP) designation (April 2013-Present)
AWARD
Voted 2008 Employee of the Year by my peers at the Ontario Bar Association
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