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Customer Service Office

Location:
Toronto, ON, Canada
Posted:
August 29, 2019

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Resume:

BLOSSOM T. PANGOWISH

** ********** ******

Toronto, ON M8V 3V7

416-***-****

ac97ad@r.postjobfree.com

Profile:

Over sixteen years of professional experience as a professional development event planner with vast experience of delivering education and special events for volunteers and members in Ontario. I am a motivator and leader of volunteer administration. I have loved developing people and professional development programs to benefit the legal profession and the community. I do it to bring value to my volunteers, lawyers, judges and other legal professionals. People need encouragement and direction. The programs that I’ve helped create has helped transform my volunteers with their gained knowledge, current trends and results.

Relevant Skills and Experience:

Leadership

Creativity

Attention to details

Event Management

Volunteer and Stakeholder management

Experience working within a professional learning environment with exceptional customer service and communications skills

Ability to adjust in dynamic environments

Project management

Training staff and volunteers on organizational processes and policies

Proficient in Microsoft office

Event risk assessment skills

Demonstrated ability to identify and troubleshoot critical issues

Strategic planning

Team leadership

Administrative oversight

Marketing and promotion

Contract negotiation

Vendor coordination

Willing to travel

EDUCATION:

Bachelor of Arts Degree in History

University of Ottawa (September 1999 – April 2002)

Successfully Completed 3 years

WORK EXPERIENCE:

Office Coordinator

Whaley Estate Litigation (WEL Partners) (August 2018 - Present)

Event Planning Skills

Plans, coordinates and manages all firm CPD and social events

Direct the planning and execution of all parts of the event planning process - planning to development to implementation of each aspect of event planning

Have planned more than 10 successful meetings, events and professional development programs at the firm and managed event budgets ranging from $1000-$100000

Collaborates with Lawyers in promoting and facilitating the execution and implementation of Legal Education events in Toronto, throughout the province and nationwide.

Law Office Management Skills

Preparing memos and other correspondence

Creating client files

Training new staff

Scheduling attorney and client meetings

Handling budgets

Billing and collections

Managing staff and facilities

Maintaining the library and office records

Doing legal research

Coordinating client marketing

Professional Development and Section Coordinator

Ontario Bar Association (August 2004 – August 2018)

Event Planning Skills

Direct the planning and execution of all parts of the event planning process, from choosing a venue to coordinating transportation to speaker travel

Plans, coordinates and manages all events and programs for nine separate practice areas; organises 65 of department’s 160 yearly professional development programs and events

Have planned more than 975 successful events and professional development programs throughout my career and coordinated 1000 governance meetings and managed event budgets ranging from $1000-$100000

Collaborates with Development staff in promoting and facilitating the execution and implementation of Section/Legal Education events in Toronto and regions outside Toronto within the established budget guidelines

Collaborates with all food and beverage, audio/visual and venue staff for all events and programs

Key organiser and contact for several high end special events, they include:

oOBA Award for Excellence in Civil Litigation

oAnnual OBA Awards for Excellence in Real Estate; Municipal Law, Pensions and Benefits Law; Workers' Compensation Law; Corporate Counsel - GTA Chapter; Family Law; Construction Law and Trusts and Estates Law with registrations over 600

oRonald McDonald House Fundraisers for the Young Lawyers' Division (Toronto)

Leadership Skills

Initiated and created key relationships with high profile lawyers, judges, public sector volunteers and other high profile stakeholders within the organisation and other professional organisations

Leader of volunteer administration

Knowledgeable in the organisation's (provincial and federal) governance and protocols

Trained all new staff after hiring within the professional development team and provides back up support for internal departments which include administration; membership; communications; and advocacy and public affairs

Skilled at evaluating options and generating solutions

Key member of the webcast technical support team and responsible for program development webpage maintenance for key OBA external clients - Ontario Association of Radiologists

Program Assistant

Ontario Bar Association (May 2003 - August 2004)

Worked with external catering companies for all events, meetings and programs

Coordinated all program related marketing

Corresponded with third party providers for the audio and visual recording of programs

Tracked and reconciled all thank you gifts

Responsible for organization inventory

Maintained all program related information for department records

Tracked advertising and registration progress for all practice area programs

Law Day Coordinator

Ontario Bar Association (February 2003 – April 2003)

Created and managed budget of over $ 50,000

Supervised and tasked over 400 volunteers throughout the province with different Law Day projects

Responsible for over 700 total student and public participants throughout Ontario

Liaised with members of the judiciary and their staff, to secure and schedule participation in Law Day activities

PROFESSIONAL COURSES

Event Management Course

Ryerson Polytechnic University (January 2006 – April 2006)

Completed course in: Event Management

Managing Contention: Building relationships, reducing anxiety and bringing constituencies to agreement (Spring 2009)

Smart Serve certified (2005)

Received certificate for Skills Path course in Customer Service

CPR certification (2014)

Culinary Arts and Baking Arts Certificates

George Brown College (January 2011 – Present)

Currently pursuing a Culinary Arts Certificate, a Baking Arts Certificate and a Professional Chocolatier Certificate

MEMBERSHIP AFFILIATION

Meeting Professionals International (January 2013 - Present)

Executive committee member – Holiday Gala 2016

Executive committee member – Professional Development 2015

Currently pursuing Certified Meeting Professional (CMP) designation (April 2013-Present)

AWARD

Voted 2008 Employee of the Year by my peers at the Ontario Bar Association



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